Brand Ambassador & Sales Associate — Flexible Hours

Reformation; Corte Madera (CA); On-site; USD 25,000 - 30,000; Full time

Job summary

Reformation in Corte Madera is seeking an Associate to join our mission-driven team. This role supports sales goals, delivers a high-energy in-store experience, and helps educate customers about sustainability and our brand.

Reporting to the Store Manager, you will work at least 20 hours per week, with a flexible schedule including weekends. You will engage clients, maintain inventory accuracy, and uphold brand standards.

Qualifications

• Experience in sales or retail or operationally intensive business.
• Ability to work in a fast-paced store environment.

Responsibilities

• Consistently meet and exceed sales goals.
• Assist in clientele generation through customer engagement.
• Contribute to an in-store experience for customers that both surprises and delights them.
• Deliver and foster a culture of an excellent client experience through a customer first mindset to build long term loyal client relationships.
• Deliver an elevated client experience acting as a brand ambassador - embody brand values, engage customers on the brand and share the stories of Reformation with a focus on educating on sustainability.
• Maintain extraordinary customer experience feedback and scoring on service evaluation through NPS.
• Understand the need for consistent inventory accuracy and controls in store.
• Contribute to Loss Prevention in all areas of the business.
• Uphold time and attendance policy.
• Ensure the selling floor reflects the brand and concept standards at all times.
• Share your deep knowledge about our product with genuine enthusiasm.
• Communicate product feedback based on customer feedback so we can continuously make our product and merchandising better.
• Help ensure that the store environment is inspiring and our product is easily accessible.
• Understand the core values and culture of Reformation and reflect these in all efforts.
• Maintain and uphold a professional, healthy, and productive work environment.

Skills

Sales experience

Customer service

Teamwork

Job description

Reformation in Corte Madera is seeking an Associate to join our mission-driven team. This role supports sales goals, delivers a high-energy in-store experience, and helps educate customers about sustainability and our brand.

Reporting to the Store Manager, you will work at least 20 hours per week, with a flexible schedule including weekends. You will engage clients, maintain inventory accuracy, and uphold brand standards.