Brand Ambassador- Part-time

Futureshaper.com; San Jose (CA); On-site; USD 35,000 - 50,000; Part time

Job summary

A leading company in luxury electric vehicles is looking for a Brand Ambassador to enhance customer engagement at their studio. This role entails welcoming guests, capturing leads, conducting customer assessments, and supporting studio operations. Candidates should possess excellent communication skills and customer service experience, with a passion for the EV industry.

Qualifications

• Exceptional communication skills and ability to deliver outstanding customer experience.
• Experience in customer-facing roles in industries like food service, retail, or hospitality.
• Flexible availability including weekends and holidays.

Responsibilities

• Welcome guests and resolve general inquiries.
• Capture leads in CRM and prepare customers for test drives.
• Ensure readiness of vehicles and operational support.

Skills

Exceptional people skills

Communication

Patience

Professionalism

Customer service experience

Ambiguity handling

Education

High School diploma/GED

Tools

Salesforce

Job description

Leading the future in luxury electric and mobilityAt Lucid, we set out to introduce the most captivating, luxury electric vehicles that elevate the human experience and transcend the perceived limitations of space, performance, and intelligence. Vehicles that are intuitive, liberating, and designed for the future of mobility.We plan to lead in this new era of luxury electric by returning to the fundamentals of great design – where every decision we make is in service of the individual and environment. Because when you are no longer bound by convention, you are free to define your own experience.Come work alongside some of the most accomplished minds in the industry. Beyond providing competitive salaries, we’re providing a community for innovators who want to make an immediate and significant impact. If you are driven to create a better, more sustainable future, then this is the right place for you.

Lucid is growing our brand. A post luxury brand centered around sustainability and human experience. If you are an effective communicator, love helping people and are thinking about joining the EV revolution, come join us! The LucidBrand Ambassadoris the first point of engagement guests will have at the Lucid studio. Shifts are Thursday to Sunday or Friday to Monday. 4 days a week at 6 hours each day and an hour lunch. Either 11am- 6pm or 12pm- 7pm.

The role:

· Welcome guests, resolve general inquiries, and schedule test drives

· Quality lead capture in CRM (Salesforce) inputs for customer interactions and outreach

· Customer Assessment: Ask questions to understand budget, preferences, timeline

· Listen to customer needs to recommend suitable vehicles and collects required customer information

· Refer high-potential leads to Sales Specialists

· Ensure all guests are directed to the most appropriate point of contact

· Develop deep knowledge of Lucid brand, vehicles, and services

· Stimulate customer consideration, explaining features, specifications, pricing of all models

· Provide backend (i.e., non-customer-facing) operational support to ensure completion of order paperwork and clarity on order/vehicle status

· Facilities Management: Ensure food and beverage replenishment from existing inventory and reporting of maintenance requests

· Support Studio Manager in execution of Retail Ops. playbook (i.e. opening / closing checklist)

· Ensure test drive and showcase vehicle readiness (cleaning, charging)

· Assist with daily operations as needed

· 24 hours per week, weekend and evening availability required, schedule Thursday to Sunday and Friday to Monday, either 11:00am- 6:00pm or 12:00pm- 7:00pm

You bring:

· Exceptional people skills, communication is key!

· Ability to deliver an outstanding customer journey for guests entering the Studio

· Experience in customer facing industry (food service, retail, hospitality etc)

· Patience and professionalism

· Comfortable operating in ambiguous retail environment

· Passion for EV industry and building the Lucid brand

Minimum requirements:

· Flexible availability including extended holiday mall hours, holidays and weekends

· 18 years old minimum

· High School diploma/GED required

· Prior experience with CRM tool such as Salesforce highly preferred

· Authorized to work in the USA (visas sponsorship not available)

· Physical requirements include the ability to twist, bend, squat, reach, and stand for extended periods of time with or without reasonable accommodation.

· Where permitted by law, successful completion of a drug test and background check including, but not limited to, criminal records are a condition of employment for Lucid sales centers

· Valid driver’s license with no suspensions within the past year

· Ability to obtain appropriate state licensing, where applicable

At Lucid, we don’t just welcome diversity - we celebrate it! Lucid Motors is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations.

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To all recruitment agencies: Lucid Motors does not accept agency resumes. Please do not forward resumes to our careers alias or other Lucid Motors employees. Lucid Motors is not responsible for any fees related to unsolicited resumes.