Brand Ambassador- NYC Pop Up

Pop Mart; New York (NY); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Competitive hourly rate (in accordance

Fun, creative, high-energy work

Hands-on experience in experiential

Employee recognition programs

Exclusive access to a landmark POP MAR

Job summary

POP MART in Manhattan seeks a Seasonal Brand Ambassador to energize guests and deliver memorable experiences at the SKULLPANDA exhibit. You will guide visitors, run interactive moments, and support exclusive product launches in a lively retail setting.

This temporary role suits individuals with retail, hospitality, or event backgrounds who thrive in high-traffic environments and enjoy storytelling through branded moments. Evening, weekend, and holiday availability is required.

Qualifications

• Experience in retail, hospitality, entertainment, or events.
• Confident engaging guests in fast-paced environments.
• Strong communication with diverse audiences.
• Genuine interest in POP MART and SKULLPANDA.
• Physically able to stand 6-8 hours and lift up to 50 lbs.
• 18+ years old.
• Available evenings, weekends, and holidays for the full exhibit period.

Responsibilities

• Welcome guests with warmth, enthusiasm, and brand energy.
• Bring the SKULLPANDA universe to life through scripted moments and interactions.
• Guide guests through immersive rooms, installations, and photo moments.
• Deliver light performance elements and script-driven moments.
• Support interactive stations, giveaways, and activations.
• Assist with special events, VIP previews, and media activations.
• Act as a subject-matter expert on POP MART IP - SKULLPANDA.
• Provide product recommendations and help guests make informed purchases.
• Manage visitor reception, ticket verification and crowd flow.
• Monitor traffic, assist with capacity management, and safety reminders.

Skills

Customer-facing experience

Energetic personality

Strong communicator

Multilingual

POP MART knowledge

Tools

POS systems

Job description

Position: Seasonal Brand Ambassador

Location: Manhattan

Department: Retail

Hourly: $17.00

Opportunity Overview

Brand Ambassadors are energetic, guest-obsessed team members who thrive in high-traffic, high-emotion environments. This hybrid role ensures visitors have a great experience. You'll guide guests through the exhibit, animate the world of SKULLPANDA, support exclusive product sales, and ensure every visitor leaves with a memorable experience.

This is a temporary, seasonal role ideal for individuals with backgrounds in retail, hospitality, entertainment, or experiential environments.

What You Will Do

Guest & Experience

• Welcome guests with warmth, enthusiasm, and brand-appropriate energy
• Bring the SKULLPANDA universe to life through scripted moments, playful interactions, and spontaneous engagement
• Guide guests through immersive rooms, installations, and photo moments
• Deliver light performance elements including scripted lines, character-inspired interactions, and guided moments
• Support interactive stations, giveaways, and event-based activations
• Assist with special events, VIP previews, and media activations
• Act as a subject-matter expert on POP MART IP - SKULLPANDA
• Provide product recommendations and help guests make informed purchase decisions

Operations & Retail

• Manage visitor reception, ticket verification and redemption, and crowd flow
• Monitor traffic, assist with capacity management, and issue safety reminders when needed
• Inspect and maintain exhibits, installations, and on-site facilities to ensure a clean, safe environment
• Operate POS systems to complete transactions accurately and efficiently
• Support exclusive merchandise launches, drops, and pop-up store operations
• Handle ticket gift distribution and inventory management
• Conduct routine equipment checks, report issues promptly, and assist with unexpected situations

What You Bring

• Customer-facing experience in retail, hospitality, entertainment, or events
• Confident engaging guests in fast-paced, high-energy environments
• Strong communicator who connects naturally with diverse audiences
• Genuine interest in POP MART, designer toys, art culture, or immersive experiences
• Physically able to stand/walk 4-6 hours and lift up to 40-50 lbs
• 18+ years old
• Available evenings, weekends, and holidays for the full exhibit period

Bonus Points

• Background in large-scale events, exhibitions, or pop-up retail
• Experience in visitor reception or crowd management
• Performance, acting, or interactive entertainment experience
• Multilingual

What We Offer

• Competitive hourly rate (in accordance with applicable minimum wage laws)
• Fun, creative, high-energy work environment
• Hands-on experience in experiential retail and live events
• Employee recognition programs
• Exclusive access to a landmark POP MART exhibit

*The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

Physical Requirements

• Frequently lift, carry, push, or move merchandise weighing up to 50 pounds.
• Stand and walk continuously for extended periods, typically 6-8 hours per shift.
• Frequently bend, kneel, squat, reach overhead, and climb ladders or step stools safely.
• Perform repetitive tasks such as stocking merchandise, unpacking shipments, pricing products, and organizing inventory.
• Work efficiently in a fast-paced retail environment while managing multiple priorities.
• Operate standard retail equipment and stockroom tools, including handheld scanners, box cutters, and ladders.
• Work in varying environments including the sales floor, stockroom, and receiving areas.

Pay Range Details

The hourly pay rate for this position is $17.00 per hour. This range is provided in accordance with applicable state and local pay transparency laws and may vary based on geographic location. Individual compensation will be determined based on factors including job-related knowledge, skills, experience, and qualifications.

Equal Employment Opportunity

POP MART is committed to fostering a safe, inclusive, and respectful workplace where everyone is treated with dignity and respect. We are an Equal Opportunity Employer and provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, age, marital status, disability, medical condition, genetic information, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Employment decisions at POP MART are based on business needs, job requirements, and individual qualifications.

Reasonable Accommodation

Applicants who require a reasonable accommodation during the application or hiring process may request assistance by emailing [e-mail].

To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. The qualifications, skills, abilities, and physical demands described in this job posting are representative of those required to perform the essential functions of the position. Reasonable accommodation may be provided to qualified individuals with disabilities to enable them to perform the essential functions of the job.

*POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary.

*As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, imarital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.