Brand Ambassador- NYC Pop Up

POP MART Americas Inc.; New York (NY); Hybrid; USD 19,000 - 28,000; Part time

Benefits offered by this job

Competitive hourly rate

Exhibit access

Employee recognition programs

Job summary

POP MART Americas Inc. is seeking a Seasonal Brand Ambassador for the Manhattan exhibit. You will engage visitors, animate the SKULLPANDA universe, and support sales at exclusive product launches and pop-up events.

Ideal candidates have retail or events experience, enjoy fast-paced environments, and can work evenings, weekends and holidays for the full exhibit period. Hybrid on-site role in NYC with opportunities for interaction and fun.

Qualifications

• Customer-facing experience in retail, hospitality, entertainment, or events.
• Multilingual and adaptable to diverse audiences.
• Strong communication and engagement skills.
• Interest in POP MART IP and experiential retail.

Responsibilities

• Welcome guests with warmth and energy.
• Bring SKULLPANDA to life through scripted moments and interactions.
• Guide guests through immersive rooms and photo moments.
• Deliver light performances and scripted lines.
• Support interactive stations, giveaways and activations.
• Assist with events, previews, and media activations.
• Act as a subject-matter expert on POP MART IP — SKULLPANDA.
• Provide product recommendations and assist purchases.
• Manage visitor reception, ticket verification, crowd flow, and safety reminders.
• Operate POS systems and support merchandise launches.

Skills

Customer service

Multilingual

Public speaking

Retail experience

Job description

Founded in 2010, POP MART is a leading global pop culture and entertainment company. With IP at its core, POP MART works with artists and designers worldwide to develop and operate IPs, creating products, services and entertainment experiences for consumers. Its portfolio includes beloved IP characters such as THE MONSTERS , TWINKLE TWINKLE, CRYBABY, DIMOO, SKULLPANDA, Hirono and MOLLY. As of the first half of 2026, POP MART had more than 100 million registered members worldwide, operated 676 physical stores and over 2,800 ROBO SHOP vending machines, and reached nearly 100 countries and regions through cross-border e-commerce platforms,bringing joy to consumers around the world.

Position: Seasonal Brand Ambassador

Location: Manhattan

Department: Retail

Hourly: $17.00

Opportunity Overview

Brand Ambassadors are energetic, guest‑obsessed team members who thrive in high‑traffic, high‑emotion environments. This hybrid role ensures visitors have a great experience. You’ll guide guests through the exhibit, animate the world of SKULLPANDA, support exclusive product sales, and ensure every visitor leaves with a memorable experience.

What You Will Do

Guest & Experience

• Welcome guests with warmth, enthusiasm, and brand-appropriate energy
• Bring the SKULLPANDA universe to life through scripted moments, playful interactions, and spontaneous engagement
• Guide guests through immersive rooms, installations, and photo moments
• Deliver light performance elements including scripted lines, character-inspired interactions, and guided moments
• Support interactive stations, giveaways, and event-based activations
• Assist with special events, VIP previews, and media activations
• Act as a subject-matter expert on POP MART IP — SKULLPANDA
• Provide product recommendations and help guests make informed purchase decisions

Operations & Retail

• Manage visitor reception, ticket verification and redemption, and crowd flow
• Monitor traffic, assist with capacity management, and issue safety reminders when needed
• Inspect and maintain exhibits, installations, and on-site facilities to ensure a clean, safe environment
• Operate POS systems to complete transactions accurately and efficiently
• Support exclusive merchandise launches, drops, and pop‑up store operations
• Handle ticket gift distribution and inventory management
• Conduct routine equipment checks, report issues promptly, and assist with unexpected situations

What You Bring

• Customer‑facing experience in retail, hospitality, entertainment, or events
• Confident engaging guests in fast‑paced, high‑energy environments
• Strong communicator who connects naturally with diverse audiences
• Genuine interest in POP MART, designer toys, art culture, or immersive experiences
• Physically able to stand/walk 4–6 hours and lift up to 40–50 lbs
• 18+ years old
• Available evenings, weekends, and holidays for the full exhibit period
• Background in large‑scale events, exhibitions, or pop‑up retail
• Experience in visitor reception or crowd management
• Performance, acting, or interactive entertainment experience
• Multilingual

What We Offer

• Competitive hourly rate (in accordance with applicable minimum wage laws)
• Fun, creative, high‑energy work environment
• Hands‑on experience in experiential retail and live events
• Employee recognition programs
• Exclusive access to a landmark POP MART exhibit

Physical Requirements

• Frequently lift, carry, push, or move merchandise weighing up to 50 pounds.
• Stand and walk continuously for extended periods, typically 6–8 hours per shift.
• Frequently bend, kneel, squat, reach overhead, and climb ladders or step stools safely.
• Perform repetitive tasks such as stocking merchandise, unpacking shipments, pricing products, and organizing inventory.
• Work efficiently in a fast‑paced retail environment while managing multiple priorities.
• Operate standard retail equipment and stockroom tools, including handheld scanners, box cutters, and ladders.
• Work in varying environments including the sales floor, stockroom, and receiving areas.

Pay Range Details

The hourly pay rate for this position is $17.00 per hour. This range is provided in accordance with applicable state and local pay transparency laws and may vary based on geographic location. Individual compensation will be determined based on factors including job‑related knowledge, skills, experience, and qualifications.

Equal Employment Opportunity

POP MART is committed to fostering a safe, inclusive, and respectful workplace where everyone is treated with dignity and respect.

We are an Equal Opportunity Employer and provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, age, marital status, disability, medical condition, genetic information, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Employment decisions at POP MART are based on business needs, job requirements, and individual qualifications.

Reasonable Accommodation Applicants who require a reasonable accommodation during the application or hiring process may request assistance by emailing [e-mail].

To perform this job successfully, an individual must be able to perform each essential job function satisfactorily.

The qualifications, skills, abilities, and physical demands described in this job posting are representative of those required to perform the essential functions of the position.

Reasonable accommodation may be provided to qualified individuals with disabilities to enable them to perform the essential functions of the job.

#LI-ML1 *POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary.

*As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.

About POP MART

POP MART is a rising global force in pop culture and entertainment. Our purpose is to celebrate daily moments and inspire through designer toys and fun experiences. Our focus is IP incubation & operations, designer toys & retail, theme parks & experiences, also digital entertainment.

As of the end of first half of 2025, POP MART operates over 550 physical stores and more than 2,500 Robo Shops across the world.

We manage & represent incredible artists from all over the world. Our roster spans dozens of iconic characters, like MOLLY, DIMOO, SKULLPANDA, THE MONSTERS, HIRONO and more. With our IP characters, we create iconic cross-overs. Our mission is to light up passion & bring joy around the world. POP MART is not just a brand, it's a galaxy of creative possibilities.