Brand Ambassador

Confidential; Phoenix (AZ); Hybrid; USD 42,000 - 65,000; Full time

Benefits offered by this job

Paid training

Employee discount

Health coverage

401(k) match

Life insurance

Parental leave

Vacation and sick time

Job summary

Confidential is seeking an energetic Brand Ambassador to drive product education, retail engagement, and field marketing across an assigned territory. You will promote products, gather market feedback, and support brand growth through events and in-store activations.

The role requires extensive travel and the ability to work independently while collaborating with sales and marketing teams. Opportunities for cross-training within the department may be available to support business priorities.

Qualifications

• Customer-facing experience in retail, promotions, or related settings is preferred.
• Willingness to travel up to 90% of the time.
• Must be 21+ years old with a valid driver’s license.
• Able to work evenings, weekends, and holidays when needed.
• Strong verbal and written communication skills.

Responsibilities

• Educate consumers, retail partners, and distributors through product demos, trainings, and events.
• Build and maintain positive relationships with customers, vendors, and partners.
• Represent the brand at trade shows, openings, and community events.
• Conduct trainings for retail staff on products and programs.
• Monitor campaign performance and provide field reports.

Skills

Customer service

Event promotion

Communication skills

Territory travel

Independence

Education

High school diploma

Tools

CRM software

Job description

We are seeking an energetic and customer-focused Brand Ambassador to support product education, retail engagement, and field marketing initiatives within an assigned territory. This role serves as a key connection between customers, retail partners, and internal teams by promoting products, gathering market feedback, and supporting brand growth through events and in-store activations.

The ideal candidate is outgoing, adaptable, and comfortable working independently while collaborating closely with sales and marketing teams. This position requires extensive travel throughout the assigned territory and a passion for creating positive customer experiences.

As part of our commitment to professional development, team members may have opportunities to cross-train in other functions within the department based on business needs and organizational priorities.

Key Responsibilities:

• Educate consumers, retail partners, and distributors through product demonstrations, trainings, and promotional events.
• Build and maintain positive relationships with customers, vendors, and business partners.
• Represent the organization at trade shows, grand openings, open houses, community events, and other promotional activities.
• Conduct educational training sessions for retail staff on products, programs, and brand initiatives.

Territory & Merchandising Support:

• Maintain merchandising standards and marketing displays within assigned accounts.
• Ensure marketing materials are properly distributed and displayed.
• Manage inventory of promotional materials and branded assets.
• Travel throughout assigned territories to support retail and marketing initiatives.

Marketing & Reporting:

• Partner with sales and marketing teams to support campaigns, promotions, and company initiatives.
• Gather customer and account feedback and communicate insights to internal stakeholders.
• Monitor campaign performance and track key metrics.
• Provide regular field reports and participate in team meetings and training sessions.
• Visit company offices as needed to deliver feedback, attend meetings, and collect marketing materials.

Additional Duties:

• Support departmental projects and business objectives as assigned.
• Participate in cross-functional training opportunities when required.
• Perform other duties and responsibilities as needed to support organizational goals.

Qualifications:

Skills & Abilities:

• Strong verbal and written communication skills.
• Friendly, professional, and approachable demeanor.
• Self-motivated with a strong desire to learn and succeed.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong organizational and time-management skills.
• Familiarity with social media platforms and digital engagement tools.
• Adaptable and capable of working independently with minimal supervision.

Education & Experience:

• Previous experience in customer service, retail, hospitality, promotions, or a related customer-facing environment preferred.

Requirements:

• Must be at least 21 years of age.
• Valid driver's license and clean driving record.
• Ability and willingness to travel up to 90% of the time.
• Reliable transportation and ability to drive regularly for business purposes.
• Available for both on-site and remote work activities.
• Open availability, including evenings, weekends, and holidays when business needs require.
• Willingness to participate in cross-training and support multiple functions within the department.

Physical Requirements:

• Ability to stand for extended periods, including up to four hours at a time.
• Ability to sit, stand, bend, kneel, squat, twist, and move throughout the workday.
• Ability to work in various indoor and outdoor environments and temperatures.
• Ability to lift, push, pull, and carry up to 40 pounds with or without reasonable accommodation.
• Ability to navigate office, retail, event, and warehouse environments as needed.

About the Opportunity:

We are a rapidly growing consumer products organization committed to delivering exceptional products and customer experiences. Our success is built on innovation, collaboration, and a passion for connecting with customers and communities. We value individuals who bring energy, creativity, and a strong work ethic to everything they do.

Our team is made up of professionals from diverse backgrounds who work together to support continued growth and expansion. If you enjoy engaging with people, building relationships, and representing a growing brand in the marketplace, we'd love to hear from you.

Benefits & Compensation

Compensation and benefit eligibility details will be discussed during the interview process.

Eligible employees may have access to:

• Competitive compensation
• Paid training
• Employee discount programs
• Paid vacation, sick time, and holidays
• Health, dental, and vision coverage
• Employee Assistance Program (EAP)
• 401(k) retirement plan with employer match
• Life insurance
• Parental leave programs

Applicants must be authorized to work in the U.S. We are unable to sponsor or take over sponsorship of employment visas at this time.

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Residency Requirement: This position requires the applicant to reside in the state where the role is based. Applicants who do not meet this requirement may not be eligible for consideration.