Brand Ambassador

Confidential; Michigan; Hybrid; USD 36,000 - 52,000; Full time

Job summary

Confidential is seeking an energetic Brand Ambassador to educate customers, engage retailers, and support field marketing across an assigned territory. You will promote products, collect market feedback, and help grow the brand through events and in-store activations.

The ideal candidate is outgoing, adaptable, and able to work independently while collaborating with sales and marketing teams. This role requires up to 90% travel, flexible scheduling, and a passion for delivering positive customer

Qualifications

• Experience in customer-facing roles such as retail, hospitality, or promotions.
• 21+ years of age requirement.

Responsibilities

• Educate customers through product demonstrations and events.
• Build relationships with customers and partners.
• Represent at trade shows and promotional activities.
• Train retail staff on products and brand initiatives.
• Travel across territories to support campaigns.
• Provide field reports and feedback.

Skills

Verbal communication

Written communication

Customer focus

Multi-tasking

Time management

Social media

Independent worker

Driving

Tools

Social media tools

Job description

We are seeking an energetic and customer-focused Brand Ambassador to support product education, retail engagement, and field marketing initiatives within an assigned territory. This role serves as a key connection between customers, retail partners, and internal teams by promoting products, gathering market feedback, and supporting brand growth through events and in-store activations.

The ideal candidate is outgoing, adaptable, and comfortable working independently while collaborating closely with sales and marketing teams. This position requires extensive travel throughout the assigned territory and a passion for creating positive customer experiences.

As part of our commitment to professional development, team members may have opportunities to cross-train in other functions within the department based on business needs and organizational priorities.

Key Responsibilities:

• Educate consumers, retail partners, and distributors through product demonstrations, trainings, and promotional events.
• Build and maintain positive relationships with customers, vendors, and business partners.
• Represent the organization at trade shows, grand openings, open houses, community events, and other promotional activities.
• Conduct educational training sessions for retail staff on products, programs, and brand initiatives.

Territory & Merchandising Support:

• Maintain merchandising standards and marketing displays within assigned accounts.
• Ensure marketing materials are properly distributed and displayed.
• Manage inventory of promotional materials and branded assets.
• Travel throughout assigned territories to support retail and marketing initiatives.

Marketing & Reporting:

• Partner with sales and marketing teams to support campaigns, promotions, and company initiatives.
• Gather customer and account feedback and communicate insights to internal stakeholders.
• Monitor campaign performance and track key metrics.
• Provide regular field reports and participate in team meetings and training sessions.
• Visit company offices as needed to deliver feedback, attend meetings, and collect marketing materials.

Additional Duties:

• Support departmental projects and business objectives as assigned.
• Participate in cross-functional training opportunities when required.
• Perform other duties and responsibilities as needed to support organizational goals.

Qualifications:

Skills & Abilities:

• Strong verbal and written communication skills.
• Friendly, professional, and approachable demeanor.
• Self-motivated with a strong desire to learn and succeed.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong organizational and time-management skills.
• Familiarity with social media platforms and digital engagement tools.
• Adaptable and capable of working independently with minimal supervision.

Education & Experience:

• Previous experience in customer service, retail, hospitality, promotions, or a related customer-facing environment preferred.

Requirements:

• Must be at least 21 years of age.
• Valid driver's license and clean driving record.
• Ability and willingness to travel up to 90% of the time.
• Reliable transportation and ability to drive regularly for business purposes.
• Available for both on-site and remote work activities.
• Open availability, including evenings, weekends, and holidays when business needs require.
• Willingness to participate in cross-training and support multiple functions within the department.

Physical Requirements:

• Ability to stand for extended periods, including up to four hours at a time.
• Ability to sit, stand, bend, kneel, squat, twist, and move throughout the workday.
• Ability to work in various indoor and outdoor environments and temperatures.
• Ability to lift, push, pull, and carry up to 40 pounds with or without reasonable accommodation.
• Ability to navigate office, retail, event, and warehouse environments as needed.

About the Opportunity:

We are a rapidly growing consumer products organization committed to delivering exceptional products and customer experiences. Our success is built on innovation, collaboration, and a passion for connecting with customers and communities. We value individuals who bring energy, creativity, and a strong work ethic to everything they do.

Our team is made up of professionals from diverse backgrounds who work together to support continued growth and expansion. If you enjoy engaging with people, building relationships, and representing a growing brand in the marketplace, we'd love to hear from you.

Benefits & Compensation

Compensation and benefit eligibility details will be discussed during the interview process.

Eligible employees may have access to:

• Competitive compensation
• Paid training
• Employee discount programs
• Paid vacation, sick time, and holidays
• Health, dental, and vision coverage
• Employee Assistance Program (EAP)
• 401(k) retirement plan with employer match
• Life insurance
• Parental leave programs

We are committed to providing equal employment opportunities to all applicants and employees. Employment decisions are made without regard to race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, genetic information, or any other status protected by applicable federal, state, or local laws.

This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, or qualifications associated with the position. Responsibilities may change at any time based on business needs.