Brand Ambassador

Lava Island; Billings (MT); Hybrid; USD 21,000 - 30,000; Part time

Job summary

Lava Island in Billings, MT is seeking a Brand Ambassador. You’ll take the Lava Island experience into the community, visiting markets, schools, and local venues to invite families to try a free visit and experience the fun firsthand.

You’ll work from a playbook, focus on hands-on outreach, and help grow attendance as Lava Island expands. Evening/Weekend availability and a valid driver’s license are required.

Qualifications

• Experience in a customer-facing role such as hospitality, events, retail, sales, or community outreach.
• Comfort approaching people and representing a brand in public.
• Availability for evenings and weekends.
• To live in or near Billings, MT.
• A valid driver’s license and reliable transportation.
• Ability to stand and walk for long periods, work outdoor events, and carry event supplies up to 25 lbs.
• Ability to pass a background check.

Responsibilities

• Take Lava Island into the community and bring families back to the park.
• Visit local businesses and the places families spend time.
• Connect with mom groups, homeschool networks, schools, and churches.
• Give away first experiences of Lava Island in targeted ways.
• Work farmers markets, fairs, and street events.
• Host in-park events that make family time easier and more fun.
• Follow up with partners so connections last and keep the park GM in the loop.
• Track activity and share what is working and what isn’t.

Skills

Customer-facing

Public outreach

Self-starter

Reliability

Curiosity

Event coordination

Job description

Welcome to Lava Island

Lava Island is an indoor play oasis where kids fly across trampolines, dive into foam pits, race down slides, and disappear into towering jungle gyms while families share pizza and celebrate birthdays. It is loud, bright, and full of energy, and it is the kind of place where memories happen without warning.

We are opening new parks every year, and every one of them needs its community to know we are there.

What You’re Really Giving Away

Most companies hope word of mouth shows up on its own. We do too, eventually. In the meantime, we send people out to start it.

As a Brand Ambassador, you are the first Lava Island experience a lot of families will ever have. You show up where they already are, at the farmers market, the school event, the coffee shop down the street, and you give first. A free visit, a fun moment, a reason to come see us. We call it leading with generosity, and it works.

Why You’ll Love Working at Lava Island

• Out and about. Most of your time is spent in the community, not at a desk.
• Focus on the fun part. Your Lead handles the scheduling and email, so your time goes to people.
• A proven approach. You are working from a playbook we built and tested in Denver.
• Work that matters. You help families find a place where they make memories together.
• Room to grow. The team is expanding as we open new parks every year.
• Flexible, part-time schedule built around community events.

What You’ll Do

You take Lava Island into the community and bring families back to the park.

Go and find people

• Visit local businesses and the places families spend time.
• Connect with mom groups, homeschool networks, schools, and churches.
• Give away first experiences of Lava Island in targeted ways.

Show up at community events

• Work farmers markets, fairs, and street events.
• Support local nonprofits in ways that help both sides.

Run events at the park

• Host in-park events that make family time easier and more fun.
• Welcome the families and partners your outreach brings in.

Keep the relationships going

• Follow up with partners so connections last.
• Work closely with the park GM and keep them in the loop.
• Track your activity and share what is working and what is not.

Who We’re Looking For

This is a go-and-do role. Ideas and direction come from your Lead; you bring them to life. The people who do well here are:

• Warm and outgoing. You like meeting new people and it shows.
• Generous by nature. You enjoy giving first.
• Self-starters. You stay focused working on your own in the field.
• Reliable. You keep your commitments to partners and families.
• Curious. You notice what connects with people and share it.
• Living our values. We’re Day Makers, We Raise the Bar, We’re All In, and We’re Better Together.

What You’ll Need

• Experience in a customer-facing role such as hospitality, events, retail, sales, or community outreach.
• Comfort approaching people and representing a brand in public.
• Availability for evenings and weekends.
• To live in or near Billings, MT.
• A valid driver’s license and reliable transportation.
• Ability to stand and walk for long periods, work outdoor events, and carry event supplies up to 25 lbs.
• Ability to pass a background check.

Nice to have

• Connections in local mom groups, homeschool groups, schools, churches, or businesses.
• Experience with a family-focused brand or event promotions.
• Bilingual (English / Spanish).

A full job description can be shared and walked through with you during the process, so you have the complete picture before moving forward.

Ready to Bring Lava Island to Your Community?

If you love meeting people, you are happiest out and about, and you want to help families find their new favorite place, we want to meet you.