Branch Warehouse Associate - Pickup Express

Carrier Enterprise; Tampa (FL); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is looking for a dedicated Inside Sales Engineer to join their dynamic team in Tampa. This role is pivotal in providing exceptional customer service and managing warehouse operations. You'll engage directly with customers, assist with their inquiries, and ensure smooth order processing. With a focus on HVAC products, you'll play a key role in maintaining inventory and supporting sales efforts. If you're passionate about delivering top-notch service and eager to grow in a thriving environment, this opportunity is perfect for you.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Tuition Reimbursement

Paid Vacation

401(k) Plan with Employer Match

Employee Assistance Program

Employee Discount Program

Qualifications

• High school diploma required; HVAC coursework is a plus.
• Previous HVAC experience preferred; strong customer service skills needed.

Responsibilities

• Assist customers with product inquiries and orders at the counter.
• Maintain inventory and ensure a clean, organized warehouse environment.
• Process orders accurately and efficiently using computerized systems.

Skills

Customer Service Skills

Communication Skills

Organizational Skills

Proficiency in Inventory Systems

Ability to Operate Forklifts

Education

High School Diploma

HVAC-related Coursework or Certification

Tools

Computerized Inventory Systems

Point-of-Sale Systems

Job description

Description

Counter Sales Pick up Express- Commercial HVAC Products | Carrier Enterprise | Tampa

Introduction:

Carrier Enterprise, a leading national distributor of residential and light commercial HVAC products, is seeking a dedicated Inside Sales Engineer for our [specific location]. Join a team that excels in providing top-notch HVAC/R products, parts, and supplies through licensed HVAC/R dealers and contractors.

Company Description:

Carrier Enterprise (CE) is a premier national distributor specializing in residential and light commercial Heating, Ventilation, and Air Conditioning (HVAC) products, parts, and supplies. We operate primarily in the B2B environment, selling our products through licensed HVAC dealers and contractors. These dealers are independent companies that sell, deliver, and service Carrier, Bryant & Payne products to residences and businesses in their respective markets. With over 200+ locations across 28 states, Puerto Rico, the Caribbean, Latin America, Mexico, and Canada, we are well-positioned to meet our customers' HVAC/R needs.

Objective

As a Counter Sales/Warehouse Associate at CE you will play a pivotal role in ensuring smooth operations and exceptional customer service. This multifaceted position combines elements of sales, customer service, and warehouse management. You will be responsible for assisting customers at the counter, processing orders, maintaining inventory, and ensuring the warehouse is organized and efficient.

Duties and Responsibilities

1. Greet and assist customers at the counter with product inquiries, orders, and returns.
2. Provide expert product knowledge and recommendations to customers.
3. Answer phone inquiries and address customer needs promptly and professionally.
4. Build and maintain strong customer relationships through exceptional service.
5. Process customer orders accurately and efficiently using the company's computerized systems.
6. Prepare invoices, quotes, and purchase orders.
7. Upsell and cross-sell products to maximize sales opportunities.
8. Handle cash, credit card transactions, and maintain a balanced cash drawer.
9. Receive, inspect, and stock incoming merchandise.
10. Conduct regular inventory counts to maintain accurate stock levels.
11. Rotate stock to ensure the first-in, first-out (FIFO) principle is followed.
12. Assist in replenishing stock and reordering inventory items as needed.
13. Maintain a clean, organized, and safe warehouse environment.
14. Operate forklifts and other warehouse equipment safely and efficiently.
15. Prepare shipments for delivery or pickup, ensuring accuracy and completeness.
16. Assist with loading and unloading trucks when necessary.
17. Stay up-to-date on product offerings, industry trends, and HVAC system components.
18. Attend training sessions and product seminars to enhance product knowledge.
19. Collaborate with other team members to ensure seamless operations.
20. Assist colleagues during peak periods or when additional support is required.

In addition to the above responsibilities, this individual is held accountable for all other duties as assigned.

Qualifications

1. High school diploma or equivalent; HVAC-related coursework or certification is a plus.
2. Previous experience in HVAC or a related field is preferred.
3. Strong customer service skills with a friendly and helpful demeanor.
4. Proficiency in computerized inventory and point-of-sale systems.
5. Ability to operate forklifts and other warehouse equipment safely.
6. Strong organizational skills and attention to detail.
7. Excellent communication and interpersonal skills.
8. Ability to lift and move heavy objects, up to [weight limit].
9. Punctuality and reliability are essential.
10. Valid driver's license may be required.

Benefits:

• Health Insurance
• Health Savings Account
• Dental Insurance
• Vision Insurance
• Life Insurance
• Disability Insurance (Short-term and Long-term)
• Employee Assistance Program (EAP)
• Tuition Reimbursement & Professional Development
• Paid Vacation & Sick time
• Company Paid Holidays
• 401(k) Plan with Employer Match
• Employee Discount Program

Invitation to Apply:

Full-time and part-time positions are available. To explore this exciting opportunity and other career opportunities at Carrier Enterprise, visit our careers page at www.carrierenterprise.com/careers. Learn more about our company and team.

Equal Opportunity Statement:

Carrier Enterprise, LLC is an Equal Opportunity Employer and does not discriminate on the basis of age, color, race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise treat all employees and job applicants on the basis of merit, qualifications, and competence.