Branch Vice President

VyStar Credit Unions; Georgia; On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive pay

Excellent benefits package including 401(k)

Paid technical training and tuition reimbursement

Job summary

VyStar Credit Union is seeking a Branch Vice President in Georgia to lead and develop branch employees, ensuring exceptional member service while achieving organizational goals. This role involves establishing branch strategies, fostering strong relationships in the community, and adhering to compliance regulations.

With a focus on coaching and operational excellence, candidates should have extensive experience in customer service and leadership within a financial institution. Strong verbal and written communication skills are essential.

Qualifications

• 4+ years in a customer service, sales, community service, military service, or leadership role required.
• 3+ years in a lead role within a financial institution required.
• Ability to stand throughout the entire shift to assist members or other staff.

Responsibilities

• Coach and develop branch employees to achieve growth goals.
• Deliver exceptional member service experiences.
• Ensure compliance with regulations, policies, and procedures.

Skills

Excellent written and verbal communication skills

Problem-solving skills

Strong teaching and mentoring skills

Congenial attitude

Education

High School Diploma/GED

Associate’s or Bachelor’s degree

Job description

At VyStar, we offer competitive pay, an excellent benefit package that includes a 401(k) Plan, an extensive paid technical and on‑the‑job training program, and tuition reimbursement—available to all full and part‑time employees. Part‑time positions start at a minimum of 30 hours per week.

Job Summary

The Branch Vice President is responsible for coaching, developing, and leading all branch employees to achieve individual, branch, and organizational growth goals while delivering exceptional member service experiences and maintaining operational excellence. This key position is accountable for creating, implementing, and maintaining branch strategies aligned with VyStar’s objectives in a fast‑paced environment. The Branch Vice President must develop and implement tactical plans, establish objectives for the branch, and document these in the annual business plan. They also maintain a high level of participation within the VyStar Leadership Team and promote, reinforce, and support decisions of the credit union and management. The role involves establishing strong member and partner relationships and engaging in community volunteer and leadership opportunities.

Essential Job Functions

• Ensure day‑to‑day branch operations, choreography, and implementation result in exceptional service experiences for members and achieve or exceed organizational strategic goals and profitability requirements.
• Train, encourage, enable, and coach employees to embrace VyStar’s Standards of Excellence, Behaviors of Excellence, Being Unbelievable, and the Great 8 Member Service Commitments to establish, maintain, and grow strong member relationships.
• Model all VyStar Excellence behaviors while performing job duties.
• Develop staff for succession planning within the branch network and other lines of business.
• Work closely with Human Resources and Training to ensure the recruiting and training curriculum is appropriate, timely, and a positive experience for VyStar employees.
• Partner with internal departments that are dependent upon referrals for success.
• Establish and validate performance objectives for the branches consistent with VyStar Excellence and branch scorecards.
• Reinforce appropriate employee activities and behaviors to achieve personal, branch, and organizational objectives, creating consistent expectations and course‑correcting when necessary.
• Support the ABM in providing ongoing coaching for direct reports including side‑by‑side evaluations, Member Assist Call assessments, monthly performance reviews, and career progression discussions.
• Provide ongoing coaching for the ABM, including coach‑the‑coach evaluations, monthly performance reviews, and career progression discussions.
• Conduct daily team huddles and weekly sales meetings which include training on products and services and skill practice to increase knowledge and comfort level with making recommendations to members.
• Prepare or assist with the preparation and administering of performance appraisals for all levels of Branch Management and indirect reports.
• Support and participate in all Credit Union initiatives and campaigns.
• Analyze data to determine and implement staffing changes and modifications as needed.
• Ensure compliance with regulations, policies, and procedures and perform audits.
• Adhere to solid risk management guidelines in a highly regulated environment.
• At applicable locations, collaborate with Branch Operations Analysts to ensure compliance.
• Exhibit a high degree of integrity, trustworthiness, and professionalism at all times.
• Work from home during branch closures, such as during disaster recovery events.
• Actively lead by example through community service supporting the VyStar brand.
• Create and maintain an inclusive and professional environment where all team members are respected and diversity is valued.
• As applicable, support a high school branch and collegiate employees, including mentoring, training, and development of student interns, and ensuring sound branch operations and compliance with rules and regulations.
• Resolve member concerns independently and elevate more complex concerns as appropriate.
• Provide counseling to members and employees on all financial matters and make appropriate recommendations.
• Perform other duties as assigned.
• All employees and business units, as the first line of defense, are expected to proactively help identify, assess, manage, and report risks within their domain of work.

Education

• High School Diploma/GED required.
• Associate’s or Bachelor’s degree preferred.

Experience

• 4+ years in a customer service, sales, community service, military service, or leadership role required.
• 3+ years in a lead role within a financial institution required.

Knowledge, Skills & Abilities

A congenial attitude, excellent written and verbal communication skills, problem‑solving skills, and the ability to relate well with others are required. The candidate must possess strong teaching and mentoring skills and a commitment to quality service, be able to work in a fast‑paced, changing environment, and have a strong desire to assist members in meeting their financial needs. The role may require standing throughout the entire shift to assist members or other staff.

Work Environment & Additional Information

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. As required or requested, the employee may exert up to 50 pounds of force occasionally and/or a negligible amount of force constantly to lift, carry, push, pull or otherwise move objects.