Branch Travel Designer III

Testing Site - JPMC; San Diego (CA); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid work arrangement

Job summary

Chase Travel is seeking a Branch Travel Designer III to craft luxury itineraries and manage air, hotel, cruise, and ground arrangements with white‑glove service. You will design personalized trips for affluent clients, leveraging Sabre GDS and preferred partners, while delivering exceptional service from inquiry through follow‑up.

The role emphasizes high attention to detail, proactive communication, and the ability to work independently and as part of a team in a hybrid environment.

Qualifications

• Minimum 3 years in travel industry as a Leisure Travel advisor (or equivalent).
• Proficient in Sabre GDS for bookings, tickets, and changes.
• Able to communicate clearly and professionally with clients and team.
• Experience arranging domestic and international travel with PNRs and ticket exchanges.
• Strong organizational skills and meticulous records management.

Responsibilities

• Provide comprehensive leisure travel assistance including air, hotel, cruise, tours, and car rentals.
• Check availability and process bookings using Sabre; manage requests from inquiry to departure and follow-up.
• Present multiple options to clients to match preferences and budgets.
• Conduct destination research and stay informed on products and services.
• Handle requests, confirmations, and last‑minute changes to ensure seamless travel.
• Leverage partner relationships to secure best availability, rates and benefits.

Skills

Customer service

Communication

Team collaboration

Attention to detail

Sales experience

Education

High School Diploma or GED

Tools

Sabre GDS

Job description

Join Chase Travel as a Branch Travel Designer III and craft bespoke, end‑to‑end luxury itineraries—leveraging your Sabre GDS expertise and preferred‑partner access to secure exceptional air, hotel, cruise, and ground arrangements while delivering white‑glove service from first inquiry through follow‑up.

As a Branch Travel Designer III at Chase Travel, you will leverage your understanding of travel and customer service to provide exceptional service to luxury clientele. You will work on customized itineraries for clients and manage all travel arrangements as well as advising clients on travel, booking arrangements, and delivering excellent customer service with expertise and professionalism. travel and customer service expertise to provide outstanding service to luxury clients, including crafting personalized itineraries and managing travel arrangements. As Chase Travel continues to expand, we offer a fantastic opportunity for individuals seeking to advance their careers in the travel industry. We are committed to fostering a diverse and collaborative culture, providing an environment with opportunities for meaningful growth in a firm dedicated to inclusivity, development, mobility, and career advancement. We are seeking best-in-class talent—individuals who are collaborative, dependable, and customer-focused.

Job Responsibilities:

• Provides comprehensive leisure travel assistance for clients, including arrangements for air travel, hotels, resorts, cruises, restaurants, tours, sightseeing, and car rentals.
• Checks availability and process bookings using Sabre, managing client requests from initial inquiry through to departure and follow-up.
• Presents multiple options to clients to suit their preferences and needs.
• Conducts thorough trip research, including destinations, points of interest, regulations, and more.
• Handles requests and confirmations.
• Follows up on last‑minute details, requests, and changes to ensure a seamless travel experience.
• Leverages preferred partner relationships to secure the best availability, rates, and additional benefits, ensuring maximum access and the highest service levels for clients.
• Utilizes contracts and the rate desk to optimize rate and revenue balance for clients.
• Stays informed through ongoing research on products and services by utilizing the Internet, engaging with sales representatives, and reviewing industry publications, newspapers, and magazines.

Required Qualifications, Capabilities, and Skills:

• Minimum of 3 years of experience in the travel industry as an Leisure Travel advisor, with proficiency in Sabre GDS.
• Ability to communicate clearly and professionally with clients, supervisors, and co-workers, both verbally and in writing.
• Must be proactive, with the ability to work independently and collaboratively within a team, under the direction of a manager.
• Experience in arranging domestic and international travel for clients, including setting up PNRs, ticketing, and ticket exchanges.
• High School Diploma, GED, or equivalent.
• Extensive experience in roles that incorporate customer service, sales, and strong communication skills.
• Ability to learn quickly and exceed client expectations with meticulous attention to detail with Strong organizational skills required to maintain accurate and up-to-date records and client correspondence.
• Ability to work cohesively with a team to ensure worldwide coverage for clients, meeting customer needs on a global scale.
• Ability to work well under pressure, meet deadlines with a strong sense of urgency, and adapt to change as needed.
• Strong organizational skills, detail-oriented, and proactive problem-solving abilities with proficiency in Microsoft Office, specifically Outlook and Word.

Preferred Qualifications, capabilities and Skills:

• Familiarity with leisure travel advisor tools and systems.
• Experience in the luxury travel industry.

Work arrangement: Hybrid — onsite 1 day per week in San Diego Financial Center; remaining days remote.

This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorganChase’s review of criminal conviction history, including pretrial diversions or program entries.