Branch Team Lead - Homestead Branch

Dade County Federal Credit Union; Homestead (FL); On-site; USD 73,068,000 - 81,278,000; Full time

Job summary

Dade County Federal Credit Union in Homestead, FL is seeking a Branch Team Lead to supervise teller line operations, assist the Branch Manager, and cover branches within 15 miles. You will ensure compliance with regulations and training of FSRs.

The role requires strong communication, organizational skills, and experience in branch operations, cash handling, and cross-selling. You will balance cash, manage schedules, and help deliver excellent member service while meeting sales goals.

Qualifications

• High School Diploma or equivalent required; Two Year college degree or related field preferred.
• Excellent written and verbal communication skills.
• Must be self-motivated, flexible, detail oriented, and able to handle multiple priorities.
• Exemplary organizational skills.

Responsibilities

• Oversee teller line operations and supervise FSRs.
• Coordinate duties and train staff on regulations, policies, and compliance.
• Assist Branch Manager with scheduling and overtime control.
• Prepare daily shortages/overages reports and maintain documentation.
• Manage cash orders, cash boxes, money orders, travelers checks, and supplies.
• Audit vault and cash drawers; balance and reconcile cash.

Skills

Communication skills

Organizational skills

Multitasking

Analytical skills

Team player

Professional appearance

MS Office

Independent work

Education

High School Diploma

Associate's degree / Two-year college

Tools

Windows

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Branch Team Lead - Homestead Branch

Homestead, FL, US

Branch Team Lead - Homestead Branch

Location:

Homestead, FL. 33033

Starting at $25.50 per hour

Summary:

Serves as a subject matter expert for teller line operations at a branch office. Assists the Branch Manager in audit, operational, and training procedures concerning teller operations. Branch Team Leads will be required to provide coverage to branches within a 15 mile radius of home branch. On an exception basis may be required to provide coverage further than 15 miles.

• Oversees training and coordinates duties of the FSRs in the teller line. Ensures that FSRs are trained on all Federal Regulations, Requirements and that they follow all policies, procedures, and compliance issues. Ensures that all FSRs handle themselves in a businesslike/professional manner in handling member needs. Assists the Branch manager in scheduling work and controlling overtime of the staff.
• Prepares daily report of all shortages and overages and periodically submits to Branch Manager for review. Maintains documentation of outages and probation schedules of each employee, as set forth in policies.
• Orders the appropriate amounts and types of cash for the company and supplies FSRs with daily cash, money orders, travelers checks, and other necessary supplies. Maintains proper documentation of all currency received and disbursed.
• Maintains overall control and accountability for overall vault reconcilement and periodically audits individual cash drawers of each FSR and maintains such documentation of audit.
• Constantly reviews performance of FSR activities in the teller lines as to the use of their cross-selling techniques in accordance with their performance goals and discusses needed changes with each employee. Assist in the hiring process of FSRs and their performance reviews.
• Responsible for overseeing the operation of the On-site ATM, including daily balancing and cash replenishment. Replenish and reconcile all cash boxes/canisters designated for Nationwide Money ATM’s. Administer and maintain all safe deposit boxes.
• Compiles data and requested reports for other departments or branches of the company.
• Provides effective backup to the teller line as needed.
• Ensures that members are properly notified of any discrepancies in their transactions and follows up on all member problems or complaints of the teller area or drive-thru.
• Responsible for meeting sales and service goals set by management. Works with all staff to improve cross selling skills and to provide updates on policy and procedure changes.
• Ensures proper and timely reporting on Money Orders, Travelers Checks and bagged coin to the Federal Reserve. Receives and processes all returned checks by either redepositing, clearing from accounts, contacting customer or turning over the Account Management Department and maintain daily subsidiary.
• Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
• All duties as assigned by Supervisor.

Requirements:

• High School Diploma or equivalent required; Two Year college degree or related field preferred.
• Must have excellent written and verbal communication skills.
• Must be self-motivated, flexible, detail oriented, and able to handle multiple priorities.
• Must possess exemplary organizational skills.
• Proficiency with Windows and Microsoft Office applications required.
• Must possess analytical, problem solving and decision making skills.
• Must be able to handle high-level problem resolution.
• Able to work independently and in a team atmosphere
• Professional appearance
• Must have in-depth knowledge of branch operations with one or more years’ branch experience in teller and member service areas.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.