Field Support Specialist

WAC-KY World Finance Company of Kentucky, LLC; Lexington (KY); On-site; USD 21,000 - 28,000; Full time

Job summary

World Finance is seeking a Field Support Specialist to support loan applications, customer inquiries, and branch operations across the state. You will help maximize branch performance while delivering excellent service to customers in person and by phone.

Join our team to leverage your organized, detail‑oriented approach in a fast‑paced environment. Reliable transportation and a valid driver's license are required, with potential for growth and ongoing training opportunities.

Qualifications

• Reliable personal transportation to perform essential job duties.
• Valid driver's license and vehicle insurance required to perform assigned duties.
• High school diploma or college-level degree preferred; related work experience acceptable.

Responsibilities

• Assist an entire state with loan applications and related processes.
• Provide excellent customer service in person and over the phone.
• Process loan applications for approval or denial.
• Post payments and prepare loan documents for closing on renewals.
• Maintain an organized, professional work environment and support branch goals.

Skills

Customer service

Communication skills

Basic computer skills

Driver's license

Team player

Education

High school diploma

College degree preferred

Job description

World Finance, winner of the Top Workplaces USA award for five years in a row and a two-time winner of Newsweek’s Most Trustworthy Companies award, helps customers meet their financial needs and unlock their financial good. Join our energetic team as a Field Support Specialist, where you will have the opportunity to change the lives of our customers and make an impact on the company! operating the effectively and efficiently and to maximize growth. This position is expected to employ sound lending skills, maximize potential profits and follow policies for effective collection of accounts. This position is also responsible for providing excellent customer service which is an integral part of marketing the branch and Company.

Hourly Pay range: $15 - $20

Essential Duties and Responsibilities:

Assist an entire state with loan applications, call volume flows, and other processes as deemed within the Field Support Program. Provides excellent customer service by assisting customers on the phone and in the office with: Questions Concerns Product availability and knowledge of the product Services past due accounts per Company policies, including: Completing call route daily Performing skip-tracing on select accounts Updates information at each customer contact, including: Update the borrower’s record Service loans (renewal, referral, increase, etc.) Promote all products available including tax preparation Takes loan application and processes for approval/denial Posts payments (cash, money order, check, debit card, inter-branch) Prepares loan documents and executes loan closing on current renewal loans Balances assigned cash drawer daily Prepares and completes the daily branch bank deposit Securely transports operating cash, interim deposits and daily branch bank deposits to and from a bank in accordance with Company policies Maintains daily delinquency reports Completes weekly progress reports Assists with making and understanding monthly/yearly branch operating standards Maintains an organized, clean, and professional work environment Completes weekly training on World U and any additional assigned training requirements Assists with training other Associates Other duties include but is not limited to: Call approved and unmade applications to close the loan Follow the Former Borrower paid out program daily Send complete and accurate credit denial letters within 30 days from the date of application Pay branch expenses as instructed by Branch Manager The Field Support Specialist is also responsible for completing additional duties assigned by the Branch Manager (or above) as long as they are within Company policies, procedures, and guidelines.

Qualifications for the Field Support Specialist is as follows:

Must have reliable personal transportation to perform essential job duties, including transporting operating cash and daily deposits to and from a bank Must possess and maintain a valid driver’s license and vehicle insurance as required to perform assigned duties Education and/or Experience: High school diploma, preferably with a college level degree, or equivalent work experience Must be licensed or have the ability to obtain licensing to sell insurance products Must be able to demonstrate self-confidence and organizational skills Must be able to work well with a team and be able to communicate effectively with colleagues and customers To perform this job successfully, team member must have basic computer skills.

Physical and Environmental Requirements

Office‑based role with standard lighting and noise levels Combination of stationary work and regular movement throughout the office, including occasional walking, standing, bending, reaching, and similar activities Occasional light lifting, pushing, or pulling of office materials (generally up to 30 pounds) Ability to perform computer work, handle documents, and communicate information effectively Fast‑paced environment with shifting priorities and deadlines; requires professionalism, adaptability, collaboration, and multitasking Frequent interaction with customers and coworkers; must communicate clearly and professionally in person, by phone, and electronically May perform incidental tasks to help maintain a professional office environment Occasional local travel to off‑site locations as required for business purposes Regular in‑person attendance during scheduled work hours is essential; occasional extended hours or weekend work may be required based on business needs

Disclaimers:

World Finance is an Equal Opportunity Employer and provides reasonable accommodation(s) to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws. Applicants or employees who believe they need reasonable accommodation(s) should contact Human Resources or their manager. The duties and responsibilities listed above present the essential functions of the position. Reasonable accommodation(s) may be made to enable individuals with disabilities to perform these essential functions, unless doing so would cause undue hardship to the Company. The physical and environmental demands described above are representative of those that must be met to successfully perform the essential functions of the job. Reasonable accommodation(s) may be made to enable individuals with disabilities to perform these functions. Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that should contain. The employer reserves the right to modify, assign, or reassign duties, responsibilities, and activities at any time with or without notice as needed to meet business needs. It is the policy of World Acceptance Corporation to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. The duties listed are the essential functions of this position. Reasonable accommodations may be made unless they create any undue hardship to the Company. Physical and environmental requirements are representative of those needed to successfully perform the job.

For over 60 years, World Finance has been helping customers focus less on the unexpected expenses of life, and more on what makes life so sweet. In doing so, we offer personal installment loans that suit the specific needs of our customers while simultaneously delivering outstanding customer service. We are always looking for great people to join our team. Located in 16 states, this network of branches is to provide good to the communities around them. World Finance has been recognized as a Top Workplace in the USA and we are looking forward to having new team members to join us and be part of our continuous growth!