Branch Support Specialist

Rexel France; Tampa (FL); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401K with Employer Match

Paid vacation and sick time

Tuition Reimbursement

Flexible Spending Accounts

Employee Discount Programs

Professional Training & Development Programs

Job summary

Rexel France is looking for a Branch Support Specialist in Tampa, FL to assist in achieving the goals of their branches. The role involves managing relationships with customers, driving branch performance through digital tools, and performing various functions within the branch. Candidates should have experience in electrical distribution or a B2B environment and possess strong communication and leadership skills. The position offers valuable benefits including medical, dental, vision insurance, and 401K with employer match.

Qualifications

• 2+ years of experience in an electrical distribution industry or similar B2B industry required.
• Leadership experience preferred.
• Valid driver’s license required.

Responsibilities

• Assist Branch and Area Managers in maintaining function and growth goals.
• Drive profitability by utilizing company digital tools.
• Manage daily customer service requests.
• Assist with vendor quotations and material handling.
• Implement branch security and safety standards.
• Complete customer deliveries as needed.

Skills

Sales and service orientation

Communication and presentation skills

Negotiation and interpersonal skills

Microsoft Office skills

Knowledge of electrical products

Knowledge of Rockwell Automation

Education

High School or GED

Bachelor’s Degree or Equivalent

Tools

ERP system such as Solar Eclipse

Job description

Company Description

Rexel USA is one of the largest distributors of electrical products, data communication, wireless communication and related supplies in the United States. Rexel USA operates its electrical distribution business in the United States through eight Regions that go to market under various banner and trade names, including Rexel, Rexel Automation, Gexpro, Mayer, Talley and Platt Electric Supply. In addition to an online store, Rexel USA has a distribution network of over 460 warehouse storefront locations throughout the U.S.

Job Description

We are looking for a Branch Support Specialist to join our Rexel team located in Tampa, FL!

Summary

The Branch Support Specialist is responsible for assisting Branch and Area Managers in maintaining the function and growth goals of all branches throughout an assigned territory. The role performs the duties of various positions such as Inside Sales, Driver, Warehouse, and Assistant Management, acting as a leader with the authority to make decisions in the absence of Branch and Area management.

What You’ll Do

• Work with Branch Managers to drive profitability by utilizing company digital tools to maximize all aspects of branch performance.
• Set an example and culture of superior customer service through effectively managing daily customer service requests and maintaining relationships with key customers.
• Perform all job functions within a branch when required, including sales, vendor quotations, maintaining branch equipment and vehicles, driving, material handling, and order processing.
• Greet and assist call-in and walk-in customers with product selection and delivery, processing orders by quoting product prices, delivery specifications, and payment terms, and offering substitute products where appropriate.
• Assist in timely account reconciliation through completion of PVR, bad debt, and other post‑sale duties.
• Participate in facility and inventory control and maintenance, and advise the Branch Manager of problems to ensure customer demand is met.
• Conduct/oversee inventory control procedures and warehouse housekeeping practices.
• Implement branch security and safety standards by conducting facility and asset inspections and taking corrective actions to support controls.
• May be required to complete customer deliveries through maintained routes or urgent requirements.
• Other duties as assigned.

Job Duties Disclaimer

The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. The ability to competently perform all essential duties of the position, with or without reasonable accommodation, and demonstrate commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Rexel USA.

Qualifications

What You’ll Need

• 2+ years of experience in an electrical distribution industry or similar B2B industry required.
• Leadership experience preferred.
• Previous sales, operations, shipping, or receiving experience is a plus.
• Valid driver’s license.
• High School or GED - Required.
• Bachelor’s Degree or Equivalent - Preferred.

Knowledge, Skills & Abilities

• Sales and service oriented, self‑motivated, dependable, with excellent leadership and customer service skills.
• Strong communication and presentation skills with the ability to share information.
• Strong negotiation and interpersonal skills.
• Experience with Microsoft Office and ERP system such as Solar Eclipse.
• Knowledge of electrical products and Rockwell Automation is a plus.
• Knowledge of the assigned territory is a plus.

Physical Demands

• Sit: Must be able to remain in a stationary position - Frequently (21% to 50%).
• Walk: Must be able to move inside or outside the office or work location - Frequently (21% to 50%).
• Use hands to finger, handle, or feel: Operates a computer and other office machinery - Constantly (at least 51%).
• Stoop, kneel, crouch, or crawl: Must be able to crouch down to stock shelves, pick up boxes, or position oneself to maintain computers in the lab/under desks/in server closet - Frequently (21% to 50%).
• Climb or balance: Must be able to ascend/descend on a ladder, forklift, pallet jack, or other warehouse equipment - Frequently (21% to 50%).
• Talk, hear, taste, smell: Must be able to use senses to effectively communicate with co‑workers and clients and detect hazardous conditions - Constantly (at least 51%).

Weight and Force Demands

• Up to 10 pounds - Constantly (at least 51%).
• Up to 25 pounds - Frequently (21% to 50%).
• Up to 50 pounds - Occasionally (up to 20%).

Working Environment

• Handles or works with potentially dangerous equipment - Occasionally (up to 20%).
• Travels to offsite locations - Occasionally (up to 20%).

Benefits

• Medical, Dental, and Vision Insurance.
• Life Insurance.
• Short‑Term and Long‑Term Disability Insurance.
• 401K with Employer Match.
• Paid vacation and sick time.
• Paid company holidays plus flexible personal days per year.
• Tuition Reimbursement.
• Health & Wellness Programs.
• Flexible Spending Accounts.
• HSA Accounts.
• Commuter Transit Benefits.
• Additional Optional Insurance such as Pet Insurance, Legal Assistance, Critical Illness, Home and Auto Insurance to name a few.
• Employee Discount Programs.
• Professional Training & Development Programs.
• Career Advancement Opportunities – We like to promote from within.

Our goal is to create a workplace where everyone feels respected, valued, and empowered to succeed as we understand that our success and innovation is enhanced by an inclusive and diverse workforce.

Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law.