Branch Supervisor

Popular; New York (NY); On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

Health plan

Flexible time off

Savings and investment plans

Job summary

Popular seeks a Branch Supervisor in New York City to support the Branch Manager by overseeing daily retail operations, sales and administration. You will train and coach staff, enforce procedures, and ensure security, compliance, and excellent customer experience at the branch.

You will drive sales through cross-selling the full suite of products, manage audits and BSA compliance, and coordinate staffing, recruitment, and performance feedback to meet targets in a fast-paced on-site environment.

Qualifications

• Bachelor's degree or 2+ years of experience in Retail Branch operations, business development, sales, and managing employees.
• NMLS registration; Safe Act compliant

Responsibilities

• Oversee day-to-day operations of the retail branch, including training and managing teams to adhere to procedures and security practices.
• Monitor expenses and drive branch performance against sales targets.
• Ensure compliance, audits (internal/external), and BSA/KYC adherence; act as escalation point for branch issues.
• Support branch sales activities and expand client relationships by offering full product suites.

Skills

Sales

Leadership

Customer service

Education

Bachelor's degree

Tools

NMLS registration

Job description

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Date: Oct 1, 2026

Location: New York, NY, US, 10019

Company: Popular

Workplace Type: On-site

Branch Supervisor

Branch Supervisor supports the Branch Manager by overseeing the day-to-day administrative, operational, and sales functions of the retail branch.

Operations
Responsible for overseeing and coordinating all operations of a branch, including:

• Train and manage teams to adhere to operational procedures - i.e., maintaining custody of vaults combinations, official checks, ATM Cards, petty cash; control and prepare bait listing, authorization limits and tellers set-up, suspense and deferred items, write-ups, and charge-offs
  
• Monitor controllable expense accounts (e.g., overtime)
  
• Be fully accountable for branch assessment results, audits (internal or external), and BSA efforts. Actaa s primary escalation point for decisions and issues within branch
  
• Manage resource planning and recruitment
  
• Support all sales activities for the branch, sourcing new client relationships and expanding existing client relationships by bringing the full suite of products to the client
  
• Execute/promote a sales and service culture with a sharp focus on providing Popular’s clients with a best in class customer experience that leaves a mark of authenticity, warmth, competence, and simplicity
  
• Review reporting and provide consistent feedback to all employees on performance against sales targets
  

Best in Class Customer Experience

• Mentor and coach branch staff on Popular’s key values: professionalism, accountability, customer centricity and security
  
• Promote environment of ongoing customer feedback and continuous improvement
  
• Ensure teams address customer issues and concerns promptly
  
• Be responsible for compliance functions including reconciliations, audits (internal/external), reporting, controls, records management, approvals, and opening/closing procedures, ensuring all security procedures are strictly adhered
  
• Ensure branch staff is educated on banking regulations and adheres to corresponding internal policies and procedures, including BSA / KYC policies & procedures, Consumer Financial Protection Act, Gramm Leach Bliley Act, etc.
  
• Serve as primary liaison with BSA team, proactively identifying unusual activity and leading inquiries and resolution
  
• Promote the branch's active involvement within the community and report all CRA related activities to appropriate unit

Supervisory Responsibilities

• Performsupervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems

To be considered, you will need:

• Bachelor's degree from accredited college or university and/or two or more years of experience in Retail Branch operations, business development, sales, and managing employees, or equivalent related experience and training
  
• NMLS registration; Safe Act compliant
  

#LI-Onsite

Base Salary & Benefits

Our base salary for this position located in New York City generally ranges between $36.00 and $39.00 annually, depending on business need and on your qualifications and experience. Base salary does not include incentive compensation, commission, or any other type of remuneration or benefits.

In addition to salary, Popular's well-rounded benefits package for regular full-time and part-time employees includes a comprehensive health plan, flexible time off options, and savings and investment plans. Seasonal/temporary employees are not eligible for these benefits.

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

Our hybrid work model benefit applies to certain positions and is subject to changes based on the organizational needs.

Applicants must be authorized to work for any employer in the United States. This position is not open to applicants who need visa sponsorship or transfer of visa sponsorship at this time.

ABOUT US

Popular is Puerto Rico’s leading financial institution and have been evolving since it was founded over a century ago. From a small bank it has developed into a large corporation that offer a wide variety of services and financial solutions to our customers, with presence in the United States, the Caribbean and Latin America.

As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds.

We reaffirm our commitment to always offer essential financial services and solutions for our customers and communities, including during emergency situations and/or natural disasters. Popular's employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.

If you have a disability or need more information about requesting an accommodation, please contact us at [e-mail] . This email inbox is monitored for such types of requests only. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.

Are you ready for a rewarding career?

Popular is an Equal Opportunity Employer, including Disability/Vets

If you are a California resident, please click here to learn more about your privacy rights.

Nearest Major Market: Manhattan
Nearest Secondary Market: New York City
Job Segment: Manager, Business Development, Management, Sales