Branch Supervisor

The Atlantic Federal Credit Union; New Jersey; On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, prescription coverage

401(k) plan with up to match

Paid time off

Job summary

The Atlantic Federal Credit Union is seeking a Branch Supervisor in New Jersey to lead sales and service within the branch and drive deposit and loan growth while ensuring member and employee satisfaction.

Responsibilities include supervising staff, enforcing policies, onboarding new Members, and maintaining compliance with regulations. The role requires strong decision-making and operational oversight.

Qualifications

• Minimum 2 years of experience in a financial institution.
• Supervisory experience preferred.
• Requires completion of high school education.

Responsibilities

• Establish Member satisfaction as the priority in all activities.
• Make sound decisions balancing Member satisfaction with risk.
• Welcome new Members using onboarding procedures.
• Perform administrative and operational tasks for Membership maintenance.
• Maintain knowledge of financial products and services.
• Conduct staff training sessions.
• Manage branch balancing and all associates.
• Manage branch cash and negotiable items within limits.
• Ensure compliance with federal laws and NCUA regulations.
• Ensure sound operating controls; conduct audits and reviews.
• Make independent decisions according to policy.
• Manage branch safety and security.
• Conduct weekly staff meetings to share information.

Skills

Leadership

Sales & service

Customer service

Decision making

Education

High school diploma

Job description

Description

Staff Member’s Role:

The Branch Supervisor leads and directs all sales and service activities in the branch to achieve deposit growth, loan growth, and satisfaction goals among Members and employees.

Job Summary:

Provide personalized banking services to members. Lead and direct all sales and service activities in the branch to achieve deposit growth, loan growth, and member/employee satisfaction goals. Exercise supervisory responsibility for the team in meeting the Credit Union’s administrative and operational objectives. Support and assure compliance with Credit Union policies and procedures.

Essential Functions

• Establish and maintain Member satisfaction as the singular priority in all activities.
• Make sound decisions (including on-the-spot decisions regarding Member transactions, weighing Member satisfaction issues with the Credit Union’s exposure to loss or fraud).
• Welcome new Members by following established onboarding procedures.
• Perform administrative and operational functions in support of Membership maintenance and documentation.
• Maintain current knowledge of financial products, services, and delivery methods.
• Conduct training sessions as necessary.
• Manage balancing functions of the branch and all associates.
• Manage branch cash and negotiable items within approved limits.
• Ensure that the branch is in compliance with federal laws and regulations set forth by the National Credit Union Administration and other regulatory agencies.
• Ensure sound operating controls are in place. Conduct audit and compliance reviews to ensure adherence to policy, procedure, and applicable laws.
• Make decisions in an independent manner according to established policy and procedures.
• Manage safety and security for the branch under established policies and procedures.
• Conduct weekly (or as necessary) scheduled staff meetings to ensure a timely flow of information.

The Atlantic strives to maintain balance between our employees’ personal and professional responsibilities. All full-time employees receive a highly competitive and comprehensive total compensation package including competitive pay, target incentive, medical / dental / prescription coverage, 401(k) plan (with up to 6% match), and generous paid time off. As an The Atlantic employee you are eligible for discounts on our products and services and earn paid time off for volunteering. In addition to these benefits, The Atlantic provides educational and developmental opportunities as well as access to our formal Tuition Assistance Program.

Requirements

• At least 2 years of related experience in a financial institution.
• Supervisory experience preferred.
• Requires completion of high school education.