Branch Skilled Junior Quality Specialist

Monroechamber; Wisconsin; On-site; USD 33,000 - 41,000; Full time

Job summary

Monroechamber in Walworth, WI seeks a Junior Quality Specialist to own day-to-day quality operations, investigate customer complaints, conduct root-cause analyses, and implement corrective actions. The ideal candidate will have manufacturing experience, read engineering drawings, and collaborate with production, engineering, and customers to resolve quality issues and drive continuous improvement.

This role offers growth toward quality engineering or operations leadership.

Qualifications

• Experience investigating defects and customer complaints.
• Experience with root-cause analysis and corrective actions.
• Familiarity with 5-Why, Fishbone, and 8D methodologies.
• Ability to read engineering drawings and customer specifications.
• Working knowledge of ISO 9001:2015 quality systems.
• Manufacturing environment experience; metal fabrication a plus.
• Bilingual English/Spanish preferred.

Responsibilities

• Investigate customer complaints and product defects from identification to resolution.
• Perform root-cause analyses using 5-Why, Fishbone, and 8D methods.
• Develop and follow up on corrective and preventive actions.
• Communicate quality issues and technical instructions to production staff.
• Interpret drawings and specifications to ensure conformance.
• Assist with NCRs, CARs, and related quality documentation.
• Support calibration activities and maintain quality records.
• Help improve ISO 9001:2015 quality system processes.
• Identify trends and propose process improvements.
• Collaborate with production to prevent recurrence.
• Prepare clear technical reports and customer responses.
• Support audits and other quality-system activities.
• Take increasing ownership of day-to-day quality operations.

Skills

Root-cause analysis

5-Why

Fishbone/Ishikawa

8D methodology

Reading drawings/blueprints

ISO 9001:2015 knowledge

Quality documentation

Communication skills

Bilingual English/Spanish

Job description

Position Title: Junior Quality Specialist Wage: $24.00 - $30.00/hour Shift: 1st Hours: 7:00am - 3:30pm (Monday - Friday)

We are seeking a Junior Quality Specialist to join our team in Walworth, WI and take an active role in day-to-day quality operations. This position is ideal for someone with strong technical problem-solving skills who is ready to take ownership of customer feedback investigations, defect analysis, root-cause investigations, and corrective actions.

The ideal candidate will have experience working in a manufacturing environment and be comfortable collaborating with production personnel, engineering, management, and customers to identify quality issues and develop effective solutions.

We are looking for someone who wants to do more than perform routine inspections. The successful candidate will be comfortable digging into quality problems, identifying root causes, communicating findings, and helping drive issues through resolution. This is an excellent opportunity for a quality professional who is ready to expand their technical responsibilities and develop toward a broader quality engineering or operations leadership role.

Junior Quality Engineer / Quality Specialist Responsibilities include but are not limited to:

• Investigate customer complaints, quality concerns, and product defects from initial identification through resolution
• Perform root-cause analysis using methodologies such as 5-Why, Fishbone/Ishikawa, and 8D
• Develop, implement, and follow up on corrective and preventive actions
• Communicate quality issues and technical instructions effectively with production and shop-floor personnel
• Interpret engineering drawings, blueprints, flat patterns, specifications, and other technical documentation
• Review customer specifications and ensure products meet established quality requirements
• Assist with nonconformance reports (NCRs), corrective action reports (CARs), and related quality documentation
• Support calibration activities and maintain accurate quality records
• Assist with maintaining and improving quality processes in accordance with ISO 9001:2015 requirements
• Identify trends and recurring quality issues and recommend process improvements
• Work closely with production and operations to resolve quality issues and prevent recurrence
• Prepare clear, professional technical reports and customer responses
• Support audits and other quality-system activities as needed
• Take increasing ownership of day-to-day quality operations and continuous improvement initiatives

Junior Quality Engineer / Quality Specialist Requirements:

• Previous experience in a Quality Specialist, Junior Quality Engineer, Quality Technician, or similar manufacturing quality role
• Demonstrated experience investigating defects and customer complaints
• Strong understanding of root-cause analysis and corrective-action processes
• Experience with 5-Why, Fishbone, and/or 8D methodologies
• Ability to read and interpret engineering drawings, blueprints, flat patterns, and customer specifications
• Working knowledge of ISO 9001:2015 quality systems
• Familiarity with NCRs, CARs, calibration, and quality documentation
• Strong technical problem-solving and analytical skills
• Excellent written and verbal communication skills
• Ability to work effectively with both office personnel and manufacturing employees
• Manufacturing experience required; experience in a metal fabrication or similar production environment is a plus
• Bilingual English/Spanish is preferred
• Ability and desire to grow into increased responsibility within the quality and operations functions

We are proud to be an equal opportunity employer.