Branch Service Supervisor or BSS Senior - Statesboro Mall Branch

Synovus; Statesboro (GA); On-site; USD 40,000 - 65,000; Full time

Job summary

An established industry player is seeking a Branch Service Supervisor to lead Teller operations at the Statesboro Mall Branch. This role involves supervising daily activities, managing schedules, and ensuring compliance with bank policies. You'll engage with customers, promote bank products, and drive referral performance while fostering a positive team environment. If you have a passion for customer service and leadership, this is a fantastic opportunity to make a significant impact in a dynamic banking environment.

Qualifications

• Minimum of two years of Teller experience or equivalent supervisory experience.
• Strong knowledge of bank operations and compliance regulations.

Responsibilities

• Supervise daily Teller activities and manage schedules for optimal coverage.
• Promote bank products and enhance customer service experience.

Skills

Customer Service Skills

Interpersonal Skills

Attention to Detail

Time Management

Communication Skills

Education

High School Diploma

Bachelor's Degree

Tools

Microsoft Office

Job description

Branch Service Supervisor or BSS Senior - Statesboro Mall Branch

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Job Summary

Supervises and coordinates the day-to-day activities of the Teller line for one or more bank branches. Manages Teller schedules ensuring continuous coverage of Teller functions and adherence to established schedules. Ensures Teller compliance with bank policies, procedures, regulations and operational guidelines. Works closely with branch management to communicate key information to the branch team regarding changes to bank policies, procedures, products and services. Leads the teller line in cross-selling, referrals and new business efforts in support of branch referral goals. Has a dotted-line reporting relationship to the Regional Operations Manager and is accountable for proper compliance with branch operations. Serves as back-up to Relationship Banker as needed. Note: In Nexus/Novus branches, this position does not directly supervise Tellers but provides operational oversight to team members and collaborates with the Retail Market Manager on leadership of the team.

Job Duties And Responsibilities

1. Supervises and coordinates the day-to-day activities of the Teller line, including zone scheduling where available. Prepares, publishes, and coordinates staffing and scheduling to ensure proper Teller and branch coverage. Provides guidance and assistance to tellers, reviews and approves overrides.
2. Assists Tellers in greeting customers, providing outstanding service, and executing transactions accurately and efficiently.
3. Supports customers with inquiries and resolves issues professionally. Escalates issues to branch management as needed. Ensures customers feel valued and appreciated.
4. Promotes bank products and services, referring customers to bank partners to meet individual and branch referral goals. Serves as Relationship Banker when necessary.
5. Drives referral performance, models sales activity, and tracks referral activity using the Sales Management system.
6. Participates in daily meetings, sales activities, and training. Shares product information and sales tips. Engages proactively during sales campaigns.
7. Maintains cash levels, manages shipments, and oversees currency transactions, ensuring accuracy and compliance.
8. Serves as the Teller Insight Branch Administrator, updating profiles and managing system tasks.
9. Oversees quarterly Branch Management Operations checklist, ensuring standards are met and areas for improvement are addressed.
10. Ensures branch security policies are followed, assists with open/close procedures, and maintains security systems.
11. Monitors customer satisfaction, reviews branch reports, and collaborates to improve service quality.
12. Adheres to operational, compliance, and regulatory standards, reporting suspected fraud or violations.
13. Models company culture, promotes a positive environment, and leads the branch in absence of managers.
14. Manages coaching, development, and performance of team members, ensuring proper training and compliance.
15. Engages with the Regional Operations Manager, communicating operational updates and ensuring procedures are followed.
16. Maintains professional appearance and organized work area.
17. Oversees performance management, coaching, and HR-related activities for staff.
18. Recognizes and reports risks and violations, ensuring compliance with policies and laws.
19. Performs other duties as required.

This description provides a general overview of the role and is not exhaustive of all duties and responsibilities.

Synovus is an Equal Opportunity Employer committed to fostering an inclusive work environment.

Minimum Education

• High school diploma or equivalent.

Minimum Experience

• Two years of Teller experience; OR
• One year of Teller experience plus successful completion of the BSS Development program; OR
• One year as a Teller Supervisor or Branch Manager with Teller duties; OR
• Two years of supervisory experience including one year of Teller experience; OR
• Bachelor's degree with one year of Teller experience.

Required Knowledge, Skills, & Abilities

• Knowledge of bank operations, systems, policies, and procedures.
• Understanding of compliance rules and regulations.
• Strong interpersonal and customer service skills.
• Effective listening and communication skills.
• Account reconciliation skills.
• Attention to detail, time management, and multi-tasking abilities.
• Proficiency with Microsoft Office.