Branch Service Manager / Registered Client Associate

RBC Capital Markets, LLC; Cheyenne (WY); On-site; USD 70,000 - 110,000; Full time

Job summary

RBC Capital Markets, LLC in Cheyenne, WY is seeking a Branch Service Manager (BSM) to lead branch operations, onboard accounts, supervise staff, and act as a liaison with Complex management on operational matters.

You will build client relationships, ensure timely processing of transactions, and drive a positive team culture while aligning with RBC Wealth Management’s core values.

Qualifications

• 3+ years of financial services experience with knowledge of industry rules and regulations.
• Strong written and verbal communication and computer skills.
• Series 7 and 66 (or Series 63/65) or the ability to obtain within 12 months.
• Attention to detail with a focus on branch efficiency.
• Bachelor's degree or job related experience (nice-to-have).

Responsibilities

• Oversee branch staff and operations to keep the branch running smoothly, including onboarding, training, and motivating staff.
• Ensure communication of policy and procedural changes that impact branch employees.
• Onboard new accounts and ensure securities are recorded and transmitted properly.
• Oversee cage activities to ensure timely processing of transactions.
• Build and maintain professional client relationships and facilitate transfers, trades, checks, wires and ACHs.

Skills

Financial services experience

Communication skills

Series 7/66

Education

Bachelor's degree

Job description

Job Description

• What is the opportunity?

  Join RBC and help clients thrive and communities prosper. You will embrace RBC Wealth Management's core values and culture as an integral part of our branch serving financial advisors, clients and the team. The Branch Service Manager (BSM) is a player-coach role, acting as the primary liaison between the Complex management team and the branch on operational matters. You will model, encourage and develop a positive and productive work environment to foster a strong team culture within the branch.

  At RBC Wealth Management, your career progression matters to us. We offer training, development and learning resources so you continue to grow your career in a way that matters to you.

  What will you do?

• Oversee branch staff and operations to keep branch running smoothly including onboarding, training and motivating branch staff, providing work direction, and resolving issues pertaining to staff supervision and/or escalating to Complex management team.
• Ensure the effective communication of all policy and procedural changes and other issues that impact the branch employees and their ability to effectively perform their jobs.
• Onboard new accounts, accurately record all securities and/or coupons received from clients and ensure they are credited to the proper accounts and quickly and accurately transmitted to the Complex main office and Minneapolis following all required branch, complex and RBC procedures for handling client securities.
• Oversee cage activities to make sure transactions get processed in a timely manner
• Build and maintain professional relationships with clients by assisting them and answering account questions; facilitate the transfer of funds and securities, complete trades in client accounts, and process checks, wires and ACH’s in a timely manner.

• What do you need to succeed?

  Must-have

• 3+ years of financial services experience with a solid knowledge of industry rules and regulations
• Strong written and verbal communication and computer skills
• Series 7 and 66 (or Series 63/65) or the ability to obtain within 12 months
• Attention to detail coupled with the mindset of how you can make the branch more efficient and effective

• Nice-to-have

• Bachelor's degree or job related experience
• Supervisory experience

• What's in it for you?

  We thrive on the challenge to be our best