Senior Branch Service Manager

RBC Capital Markets, LLC

San Francisco (CA)

On-site

USD 70,000 - 120,000

Full time

14 days+

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Benefits offered by this job

Total rewards

Flexible benefits

Coaching and development

Challenging work

Growth opportunities

Work-life balance

Job summary

RBC Capital Markets, LLC in San Francisco seeks a Senior Branch Service Manager to lead branch operations, mentor staff and act as the liaison with complex management. The role emphasizes fostering a positive culture and disciplined processes to keep the branch productive.

The position involves onboarding clients, accurate securities recording, and timely transmission to the Complex main office. It also requires protecting branch security, and building strong client relationships while

Qualifications

Bachelor's degree or related experience required.
5+ years of financial services experience with knowledge of industry rules.
Series 7 and 66 (or 63/65) and Series 9/10 (or 8) registrations.
Strong written and verbal communication and computer skills.
Supervisory experience.

Responsibilities

Oversee branch staff and operations, onboarding, training and motivation.
Communicate policy and procedural changes affecting staff performance.
Onboard new accounts, record securities accurately and transmit to main office promptly.
Ensure branch cage security and restrict access.
Build relationships with clients, facilitate transfers and trades, process payments.

Skills

Collaborative Selling

Commercial Acumen

Customer Knowledge

Customer Service Management

Negotiation

Performance Management

Perseverance and Follow-Through

Sales

Sales Activities

Sales Channels

Sales Forecasting

Team Management

Education

Bachelor's degree or related experience

Job description

Job Description

What is the opportunity?

Embrace RBC Wealth Management's core values and culture as an integral part of our branch serving financial advisors, clients and the team. The Senior Branch Service Manager is a player‑coach role, acting as the primary liaison between the Complex management team and the branch on operational matters by modeling, encouraging and developing a positive and productive work environment to foster a strong team culture within the branch.

At RBC Wealth Management, your career progression matters to us. We offer training, development and learning resources so you continue to grow your career in a way that matters to you.

What will you do?

Oversee branch staff and operations to keep branch running smoothly including onboarding, training and motivating branch staff, providing work direction, and resolving issues pertaining to staff supervision and/or escalating to Complex management team.
Ensure the effective communication of all policy and procedural changes and other issues that impact the branch employees and their ability to effectively perform their jobs.
Onboard new accounts, accurately record all securities and/or coupons received from clients and ensure they are credited to the proper accounts and quickly and accurately transmitted to the Complex main office and Minneapolis following all required branch, complex and RBC procedures for handling client securities.
Ensure the security of the branch cage and its contents by keeping it locked at all times and prohibiting unauthorized personnel in the cage area.
Build and maintain professional relationships with clients by assisting them and answering account questions; facilitate the transfer of funds and securities, complete trades in client accounts, and process checks, wires and ACH's in a timely manner.

What do you need to succeed?

Must-have

Bachelor's degree or job related experience
5+ years of financial services experience with a solid knowledge of industry rules and regulations
Series 7 and 66 (or 63/65) and Series 9/10 (or 8)
Strong written and verbal communication and computer skills
Previous supervisory experience
Attention to detail coupled with the mindset of how you can make the branch more efficient and effective

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
Flexible work/life balance options
Opportunities to do challenging work
Opportunities to take on progressively greater accountabilities
Access to a variety of job opportunities across business

The good‑faith expected salary range for the above position is $70,000 - $120,000, depending on factors including but not limited to the candidate's experience, skills, registration status; market conditions; and business needs. This salary range does not include other elements of total compensation, including a discretionary bonus and benefits such as a 401(k) program with company‑matching contributions; health, dental, vision, life and disability insurance; and paid time‑off plan.

RBC's compensation philosophy and principles recognize the importance of a highly qualified global workforce and plays a critical role in attracting, engaging and retaining talent that drives RBC's high performance culture, enables collective achievement of our strategic goals, generates sustainable shareholder returns and above market shareholder value.

Job Skills