Branch Service Manager

Penske; Mount Pleasant (Westmoreland County); On-site; USD 70,000 - 90,000; Full time

Job summary

Penske Mount Pleasant branch is looking for a Branch Service Manager to oversee shop operations, schedule maintenance, and supervise technicians to meet service goals. You will handle customer concerns, drive quality, and ensure safety compliance at the Westmoreland location.

The role requires 3+ years in diesel shop maintenance with supervisory experience, and proficiency in MS Office tools. Strong communication and leadership skills are essential for success.

Qualifications

• 3+ years of diesel shop maintenance experience required.
• Minimum 1 year of supervisory experience required.
• Associates degree or Vo-Tech background preferred.
• Proficient in Microsoft Outlook, Word, Excel, Access and PowerPoint.
• Strong written and verbal communication and people management skills.
• Must follow DOT, OSHA and Penske safety policies; PPE usage and tools knowledge.
• Regular, predictable attendance is essential; travel may be required.

Responsibilities

• Manage preventative maintenance scheduling, quality and customer satisfaction.
• Listen to and resolve customer complaints regarding services, products, or personnel.
• Hire, train, and evaluate personnel.
• Confer with officials to increase sales, expand markets and promote business.
• Direct and supervise associates in sales, inventory, cash handling, or services.
• Plan work schedules and assign duties; attend company meetings.
• Prepare sales and inventory reports for management and budgets.
• Formulate pricing policies according to profitability requirements.
• Other projects and tasks as assigned by supervisor.

Skills

Diesel shop maintenance

Supervisory experience

MS Office proficiency

Communication skills

Safety/compliance

Education

Associates Degree (technical or business) or Vo-Tech

Tools

Outlook

Word

Excel

Access

PowerPoint

Job description

Work Location: 209 E View Dr. Westmoreland Dist Park W Mount Pleasant, PA 15666

Position Summary:

A Branch Service Manager's responsibility is managing the shop floor and handling minor shop administrative tasks that are the result of preventative maintenance and repairs. The branch service manager oversees the maintenance supervisor and/or technicians to assure the location aligns business objectives and customers demands.

Major Responsibilities:

• Manage preventative maintenance scheduling, quality, and customer satisfaction
• Listen to and resolve customer complaints regarding services, products, or personnel
• Hire, train, and evaluate personnel
• Assure that each direct report understands the company objectives
• Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business
• Direct and supervise associates engaged in sales, inventory-taking, reconciling cash receipts, or performing specific services, such as pumping gasoline for customers
• Provide staff with assistance in performing difficult or complicated duties
• Plan and prepare work schedules, and assign associates to specific duties
• Attend company meetings to exchange product information and coordinate work activities with other departments
• Prepare sales and inventory reports for management and budget departments
• Formulate pricing policies according to profitability requirements
• Other projects and tasks as assigned by supervisor

Qualifications:

• At least 3 years of previous work experience in diesel shop maintenance required
• At least 1 years of supervisory experience required
• Associates Degree (business or technical) or Vo-Tech Graduate preferred
• Proficiency in the use of Microsoft Outlook, Word, Excel, Access, and PowerPoint required
• Strong written/oral communication and people management skills required
• The associate will be required to understand and comply with specific instructions, guidelines, rules, regulations, or other information established by Penske management
• The associate must be able to perform all work adhering to DOT, OSHA, and all Penske safety and maintenance policies; including but not limited to the correct selection and use of appropriate tools, PPE, machine guarding, and established best safety practice.
• Regular, predictable, full attendance is an essential function of the job
• Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.

This position is regulated by the Department of Transportation or designated as safety sensitive by the company, and the ability to work in a constant state of alertness and in a safe manner is required. Associates must have the ability to accept responsibility for their own safety, as well as the safety of others.

Physical Requirements:

The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the associate will be required to move frequently, stand, walk, climb, bend, and sit for extended length of time throughout their scheduled working period.
• The associate is required to use their hands on a routine and daily basis to grasp, reach, touch, handle, feel, and/or otherwise operate required tools or controls.
• The associate must be able to work safely at heights using applicable ladders and elevated working platforms.
• The associate must be able to safely work in all weather conditions.
• Given the frequent movement of large trucks through the workplace, the associate must be able to see and hear in order to safely navigate the work environment.
• The associate must be able to regularly lift and/or move up to 50lbs/23kg and occasionally lift and/or move up to 100lbs/45kg.

Penske is an Equal Opportunity Employer.

About Penske Truck Leasing/Transportation Solutions

Penske Truck Leasing/Transportation Solutions is a premier global transportation provider that delivers essential and innovative transportation, logistics and technology services to help companies and people move forward. With headquarters in Reading, PA, Penske and its associates are driven by a dedication to excellence and a commitment to customer success. Visit Go Penske to learn more.

Job Category: Vehicle Maintenance Management/Supervisors

Job Function: Service Operations

Job Family: Operations

Address: 209 E View Dr., Westmoreland Dist Park W

Primary Location: US-PA-Mount Pleasant

Employer: Penske Truck Leasing Co., L.P.

Req ID: 2609887