Branch Security Officer - Beverly Hills, Rodeo Dr.

Tiffany & Co.; Los Angeles (CA); On-site; USD 10,000 - 60,000; Full time

Job summary

Tiffany & Co. is seeking a Branch Security Officer in Los Angeles to deliver exceptional security and operational support. This role involves managing security systems, enhancing customer experience, and ensuring safety protocols. Candidates should have a high school diploma and basic computer skills, with prior security experience preferred.

Qualifications

• Ability to work retail hours, including nights, weekends, and holidays.
• Authorization to work in the United States.

Responsibilities

• Provide exceptional security and operations support to drive sales.
• Partner with management to deter theft and respond to emergencies.
• Ensure security systems and procedures are followed.

Skills

Basic computer skills

Education

High School Graduate

Job description

Overview:

At Tiffany, we expect our employees to deliver the Tiffany Experience to each customer. Tiffany is committed to creating an organization that recognizes and rewards excellence in service of this promise. We are proud to be associated with a company known for exquisite craftsmanship, timeless design, and a dedicated commitment to corporate sustainability.

As a Tiffany Branch Security Officer, you will:

Security Controls and Operations:

1. Provide exceptional security and operations support to drive sales and service.
2. Partner with Senior Security Officer and Management to deter theft, report missing assets, respond to emergency situations, and implement Incident Management Program procedures.
3. Ensure security systems and procedures are followed, including daily inspections, equipment and alarm tests, inspections, key access, and report submissions.
4. Perform operational tasks such as opening and closing procedures, assisting with facilities repairs, and communicating with the store team.
5. Manage both security and back-of-house operations and controls.

Sales:

1. Provide a positive Tiffany experience from start to finish for each customer.
2. Deepen relationships with clients to foster lifetime loyalty and increased spending.
3. Act as a Tiffany ambassador, supporting store operations to achieve sales goals.

Service:

1. Consistently elevate the in-store experience to create memorable moments.
2. Demonstrate passion as a Tiffany brand ambassador during customer interactions, following Client Experience Behaviors outlined in the NPS program.
3. Implement standard processes, optimize hospitality and store amenities, and act on NPS scores and client feedback to enhance customer experience.
4. Perform operational tasks such as opening and closing procedures, assisting with facilities repairs, and engaging with the store team.

Experience:

Required

1. High School Graduate.
2. Basic computer skills.
3. Ability to work retail hours as needed, including nights, weekends, and holidays.
4. Authorization to work in the United States or the relevant country.

Desired

1. Experience in retail or security environments.
2. At least 1 year of prior security-related experience.

The salary range for this position is $22.53 to $30.48 per hour. The actual rate offered will depend on the candidate's relevant skills and experience.