Branch Sales & Service Leader

First National Bank

Baltimore (MD)

On-site

USD 34,440 - 57,859

Full time

14 days+

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Job summary

First National Bank in Baltimore's Retail branch seeks an Assistant Branch Manager to lead the sales process, manage staff, and develop a personal referral network while ensuring customer satisfaction. You will execute branch leads, promote cross-selling, and ensure compliance with bank policies.

2 years of relevant experience and a High School diploma are required. Join a team focused on delivering exceptional service, leveraging digital tools and referrals to meet client needs in a fast-paced

Qualifications

Excellent customer service skills.
Excellent written and verbal communication skills.
Organizational, analytical and interpersonal skills.
Detail-oriented.
Ability to use a personal computer and job-related software.
MS Word - Basic Level.
MS Excel - Intermediate Level.
MS PowerPoint - Basic Level.
Experience in a related position.
Knowledge of banking policies, procedures, consumer products and services.
Sales and customer service skills.

Responsibilities

Promotes the sales process through referral management, leveraging sales leads, outbound calling, and identifying customer financial needs.
Make appropriate recommendations in the selling and cross‑selling of bank products and services to meet the banking needs of customers in a courteous and professional manner.
Incorporate FNB digital products and services into customer interactions.
Using FNB approved branch technology, input and maintain effective data quality for all referrals, customers, and applicants.
Responsible for the completion and lifecycle of all new and existing relationships according to consumer bank standards.
Assists with the management of daily sales activity through branch staff coaching of prescribed sales activities, assisting with pre‑shift sales huddles, and monitoring and measuring sales results.
Coordinates and completes the operational duties as assigned, by scheduling work, providing direction, monitoring workflow, maintaining supplies, opening and closing the office, ordering and managing vault cash, and ensuring all tasks performed adhere to the current policy and procedures.
Performs traditional teller transactions as needed.
Performs other related duties and projects as assigned.
All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation's risk management program.