Branch Quality Control Analyst (Remote- NM)

UMB Financial Corporation; New Mexico; Hybrid; USD 35,000 - 50,000; Full time

Job summary

A leading financial institution in New Mexico seeks customer service associates to deliver exceptional service and resolve client inquiries. The ideal candidates should demonstrate strong problem-solving skills and effective communication. This role offers flexibility, a positive work culture, and comprehensive benefits, ensuring a fulfilling work-life balance.

Benefits

Medical, dental, and vision benefits

Flexible working hours

Paid time off and holidays

Tuition reimbursement

Volunteering time off

Wellness coaching sessions

Qualifications

• Ability to handle customer inquiries with professionalism.
• Experience in a fast-paced work environment.
• Willingness to adapt to changing situations.

Responsibilities

• Deliver outstanding service to customers daily.
• Resolve customer issues effectively and efficiently.
• Represent the company with professionalism and integrity.

Skills

Client service expertise

Problem-solving

Effective communication

Education

High school diploma or equivalent

Job description

Put people first through your work and make a difference to the causes you care about.

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More trust.

Have the confidence you’ll be encouraged to do the right thing, no matter what.

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More opportunity.

We’re all about helping you reach your goals and tailoring your career to fit your aspirations.

Explore UMB career opportunities and learn more about a career in banking and financial services.

Customer Service Careers

Working in a UMB branch or directly with our customers means you’ll be delivering on our promises each day. You know how to turn a bad day into a good one and a good day into a great one.

With a diverse array of products and services to work with, you’re an expert at finding the right solution for every client. Taking the easy way out isn’t in your DNA—you’re focused on doing what’s right.

A corporate career doesn’t have to be stuffy. Our support offices are focused on building new ways to serve customers, our communities and each other.

In recruitment and hiring scams, fraudulent job offers may be extended by individuals impersonating members of our Talent Acquisition team. These scams may include fake interviews, offer letters, and requests for personal or financial information.

Ask any UMBer to name the best part about working here and you’ll hear a common thread: it’s the people. Our culture, and how we value each individual, makes daily life at UMB something special.

Have you ever invested time in a job application only to end up feeling frustrated and out of the loop? We call this “the black hole effect” and we’re working to avoid it. We give all candidates detailed information on our hiring process so you know what to expect.

EMBRACE ‘MORE’.
PERKS AND BENEFITS ARE NOT ONE SIZE FITS ALL.

Do you live to work? We didn’t think so, and neither do we. Instead, we believe our work is an important part of associates’ lives, alongside many other passions –family, community involvement, health and fitness, time off for relaxation and more. This belief drives us to provide resources to achieve wellness (whatever that means to you personally) both in and out of the workplace. Eligible associates* have access to a wide range of benefits and wellness tools. * UMB associates working a minimum of part-time status with more than 20 hours are eligible for benefits following 30 days of employment.

SVG Medical, dental, vision

SVG Fitness center and tuition reimbursements

SVG Fitness center and tuition reimbursements

SVG UMB You Day (an extra paid day off to focus on personal wellness)

SVG UMB You Day (an extra paid day off to focus on personal wellness)

SVG Generous paid time off and 10 paid holidays (eligible associates)

SVG Generous paid time off and 10 paid holidays (eligible associates)

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Volunteer time off

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Parental leave and adoption assistance

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Free coaching sessions with a wellness coach

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Banking offerings specifically for associates

Remote video URL

When are new associates eligible for benefits?

UMB associates working a minimum of part-time status with more than 20 hours are eligible for benefits the first of the month following 30 days of employment. Certain benefits, such as those related to extended leave or reimbursements, have additional eligibility requirements.

What is the dress code?

Every role and every day is different; all associates are expected to use good judgment in selecting workplace attire that favorably reflects our image. In general, business casual is perfectly acceptable. Important client meeting? Pull out a suit. Common sense is king.

Is there an option for remote work or flexible hours?

We believe you should enjoy flexibility in a way that is meaningful to you, whether it’s working adjusted hours. or working remotely once a week. You’ll have the opportunity to talk with your manager about what flexibility means to you and how it can work in your role.

Please know that UMB does not conduct interviews by email or instant messaging. We use email to correspond with candidates and arrange for interviews by phone or video conference. In addition, we never ask candidates for payment to participate in our recruiting process or require new hires to purchase any office equipment as a condition of accepting employment with our firm. Please see our hiring process guide for more information about what to expect. If you have questions regarding our process, please email us at [e-mail] .

UMB and its affiliates are committed to inclusion and diversity and provide employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including gender, pregnancy, sexual orientation, and gender identity), national origin, age, disability, military service, veteran status, genetic information, or any other status protected by applicable federal, state, or local law.