Branch Parts Manager

Rihm Kenworth; Minnesota; On-site; USD 50,000 - 90,000; Full time

Job summary

Join a family-owned business as a Branch Parts Manager, where you'll lead a dedicated team in managing parts operations and ensuring exceptional customer service. This role offers the chance to make impactful decisions, drive sales, and foster a positive work culture. With a focus on teamwork and integrity, you'll collaborate with various departments while maintaining high standards for service and inventory management. If you're passionate about the heavy truck industry and ready to take on a leadership role, this opportunity awaits you in a supportive and dynamic environment.

Benefits

Generous Personal Time Off Plan (PTO) + Holidays

Medical, Dental, Prescription & Vision Coverage

Health Savings Account (HSA) with Employer Contribution

401(k) Savings Plan + Employer Match

Employer Paid Basic Term Life and AD&D Coverage

Employer Paid Long Term Disability Insurance

Company Paid Training

Employee Assistance Program

Company Discounts (ex. Verizon Employee Discount)

Annual Tool Reimbursement Program

Qualifications

• 3+ years experience in Parts Department within the heavy truck industry.
• Strong understanding of Parts Sales and customer service skills.

Responsibilities

• Manage daily operations of the Branch Parts Department and supervise employees.
• Ensure superior customer service and sales through effective leadership.

Skills

Parts Sales

Customer Service

Communication Skills

Organizational Skills

Data Analysis

Leadership

Education

Bachelor's degree in business or management

Tools

ADP

PFW

CDK business system

Excel

Word

PowerPoint

Job description

Company Introduction:

Our family-owned and operated business is driven by our 4 Es of Doing Business – Effective, Efficient, Equity and Expansion. We look for exceptional candidates who embrace our values to join our team. If you possess a strong work ethic and an appetite to increase your experience, skill set and knowledge as a Branch Parts Manager with an established organization, you could be the right fit for Rihm Family Companies. Please apply today.

Watch the video.

WHY RIHM?

BENEFITS WE OFFER:

• VERY COMPETETIVE PAY!
• Generous Personal Time Off Plan (PTO) + Holidays
• Medical, Dental, Prescription & Vision Coverage
• Health Savings Account (HSA) with Employer Contribution
• Flexible Spending Account (FSA)
• 401(k) Savings Plan + Employer Match
• Employer Paid Basic Term Life and AD&D Coverage
• Employer Paid Long Term Disability Insurance
• Short Term Disability Available with Employer Contribution
• Supplemental Insurance Available (Accident, Critical Illness, Hospital Indemnity)
• Company Paid Training
• Employee Assistance Program
• Company Discounts (ex. Verizon Employee Discount)
• Red Wing Shoe Safety Footwear Program
• Annual Tool Reimbursement Program

Position Summary:

The Parts Manager is responsible for management and daily supervision of the Branch Parts Department operations and employees, facilities, equipment, vendors, security, and exterior and interior maintenance. They will accomplish budget goals by utilizing proper purchasing procedures, maintaining inventory control and staff utilization, and a keen eye for security, pricing, merchandising, displays and advertisement.

Essential Job Functions/Responsibilities:

LEADERSHIP – About the People

• Works with Director of Parts and other branch managers to provide leadership and act as a “culture ambassador” by setting clear standards, goals, expectations, and leading direct reports by example.
• Sets an example of personal integrity and shows respect for the trust, dignity, and diversity of all fellow employees.
• Acts as the “face” of Rihm Kenworth in the community.
• Positive interdepartmental relationships and proactive issue resolution.
• Participates in decision making process with regard to employment actions such as hiring, promotions, transfers, terminations, etc.
• Trains, motivates, mentors, monitors, and reviews employee performance, including necessary corrective or disciplinary action.
• Strives for teamwork and positive employee relations within department and with other departments.
• Holds regular employee meetings to foster open two-way communication and meet employee training and development needs.
• Establishes and maintains good working relationships with customers and vendors.
• Enforces safety requirements, including but not limited to: forklift training/operation, processing and management of MSDS sheets, and OSHA Right-to-Know.
• Stays abreast of activities/work in the warehouse, front and back counters, and phone room (if applicable) at all times to ensure best customer outcomes.

MANAGEMENT – About the Business

• Responsible for sales and superior customer service via phone, at counter, or upon delivery.
• Develops and maintains appropriate department and facility budget in conjunction with Controller.
• Coordinates a prompt, efficient, and timely flow of required paperwork.
• Analyzes sales, expenses, and inventory on a monthly basis and develops or modifies programs to maintain profit goals.
• Assists in the collection of past-due accounts.
• Maintains a balanced inventory consistent with the requirements of the service department, body shop (if applicable), wholesale accounts, and the do-it-yourself public.
• Establishes individual parts inventory levels and balances them for maximum turnover and minimized obsolescence.
• Upkeep of core and product returns on monthly/annual basis.
• Approves PACCAR and vendor invoices.
• Directs shipping and receiving efforts to ensure timely processing.
• Assists Director of Parts with pricing parameters/programs in each customer category to generate desired gross profit for company while maintaining customer loyalty and competitive edge.
• Develops branch-specific sales promotions for Outside Sales in conjunction with Director of Parts.
• Partners with Outside Sales on pricing and quotes.
• Makes regularly scheduled visits/calls to customers and prospects.
• Schedules Parts Department vehicles for repairs and maintenance.

ACCOUNTABILITY – The End Result

• Contributes to achievement of department goals and objectives.
• Processes required reports to corporate in a timely manner.
• Effectively handles Customer complaints immediately and according to dealership guidelines.
• Maintains a safe and compliant working environment.

Qualifications:

• 3+ years Parts Department experience within the heavy truck industry
• Keen understanding of Parts Sales
• Intermediate math skills
• Intermediate computer skills (e.g. Excel, Word, PowerPoint)
• Valid driver’s license

Key Attributes/Skills/Characteristics:

• Customer-focused
• Strong written and verbal communication skills
• Goal-oriented and driven to achieve high standards
• Strong organization skills
• Ability to read, analyze and interpret data (e.g. parts department financials)

Preferred Qualifications:

• Bachelor’s degree in business or management
• Successful supervisory experience
• Experience working within ADP or PFW or CDK business system

Physical Demands:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description is not designed to contain a comprehensive list of tasks, responsibilities, or duties. Rihm Family Companies reserves the right to amend this document to meet legal, business, and organizational requirements as necessary.

Rihm Family Companies is an Equal Opportunity Employer. At RFC we are committed to treating all employees and applicants equitably based upon merit and experience, without regard to race/ethnicity, religion, gender identity/expression, disability, veteran status, or any other legally protected classification.