Branch Operations Supervisor

Liberty Bank - CT; Madison (CT); On-site; USD 34,000 - 46,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401K with Employer Match

Pension Plan

Life and disability insurance

HSA option

FSA option

Paid Time Off (PTO)

Job summary

Liberty Bank in Madison, CT seeks a Branch Operations Supervisor to manage daily branch operations and deliver superior customer service while achieving sales and operational goals.

The BOS ensures compliance with policies, identifies efficiency improvements, and mentors tellers. It partners with Retail Support to enhance processes and service quality across the branch.

Qualifications

• Two-year college degree or equivalent work experience.
• Excellent verbal and written communication, problem solving, decision making and time management skills.
• Proficiency in Microsoft Office and banking software; familiarity with branch operations.

Responsibilities

• Ensure branch operations comply with bank policies and procedures.
• Meet/exceed individual referral goals and provide exceptional customer service.
• Oversee operational performance and drive efficiency improvements across the branch.
• Mentor and coach teller staff; respond to customer questions and resolve issues.
• Balance cash drawer and process ATM and Vault transactions; maintain organized work areas.

Skills

Customer service

Leadership

Attention to detail

Communication

Problem solving

Time management

Education

Two-year college degree or equivalent

Tools

Microsoft Office

Banking software

Job description

At Liberty, we strive to maximize our impact and exceed goals by investing in our teammates to deepen our relationships in the workplace and communities we serve. We take pride in promoting a socially responsible and sustainable future through initiatives and investment.

Summary Of The Job

The Branch Operations Supervisor (BOS), oversees daily branch operations, providing comprehensive retail services, while delivering results that align with Liberty Bank’s business objectives. This position is critical in helping the branch achieve its sales, service, and operational goals. In this role, the BOS is responsible for ensuring bank policies, and procedures are followed and are complaint with operational standards. The Branch Operations Supervisor fosters an environment that supports opportunities to identify meaningful referrals, while maintaining integrity and ethical standards. The BOS will lead by example and thrive on delivery of exceptional customer service.

Essential Functions

• Responsible for ensuring branch operations are in accordance with bank policies and procedures.
• Meets/exceeds individual referral goals.
• Oversees operational performance, identifying opportunities to enhance efficiencies across the branch, and providing leadership to gain support and implement new processes.
• Engages with customers and employees to create a positive customer experience and team environment.
• Responsible for exceeding customer service standards and positively influencing overall Teller Customer Experience survey results.
• Provides oversight and identify risks on operational activities. Ensure compliance with State and Federal Regulations. Protects the interest of the bank and minimize loss through adherence to security measures and other policies and procedures.
• Identifies fraudulent activity to prevent potential losses to the Bank.
• Models and ensures a collaborative and supportive culture within the branch team as well as when interacting with interdepartmental contacts and resources.
• Partners closely with the Retail Support team to identify opportunities for enhancements to functional operations and processes.
• Responds to customer questions and concerns; able to resolve appropriately or refers to other resources as necessary.
• Proactively engage in opportunities to learn new and existing products and services.
• Ability to appropriately identify and recommend products and services to customers to build and deepen customer relations.
• Accurately and efficiently performs a range of customer service transactions. Processes transactions accurately and efficiently.
• Maintains and balances a cash drawer. Researches and resolves transaction/cash discrepancies.
• Processes and settles ATM and/or Vault.
• Ensures workstation and teller line/POD areas are organized and maintained to satisfy Liberty Bank standards.
• May provide leadership oversight in the absence of the Branch Manager.
• Mentors and coach teller staff.

Additional Duties And Responsibilities

• Promotes a positive image of Liberty Bank; develops and maintains effective business relationships with customers and staff, serving as a liaison between branch and corporate departments.
• Applies demonstrated knowledge of applicable banking laws and regulations; responds effectively and in a timely manner to organizational, business, and regulatory changes.
• Recommends systems and/or procedural changes to senior management.
• Notifies appropriate personnel to ensure branch facilities and equipment are well maintained; ensures inventory and supplies are maintained.
• Performs other duties as requested.

Minimum Requirements

• Two-year college degree or equivalent work experience.
• Excellent verbal and written communication, problem solving, decision making and time management skills.
• Strong attention to detail with a high concern for accuracy.
• Ability to make sound decisions including managing the balance of risk and the delivery of a superior customer experience.
• Well organized self-starter that has the ability to forecast and plan effectively.
• Proficiency in Microsoft Office suite of products (Excel, Word & PowerPoint) and position specific software as required.
• Comprehensive knowledge regarding branch business operations and retail services.
• Knowledge of digital banking and Branch Banking-related technology.
• Ability to manage multiple ad hoc assignments.
• Availability to work weekends and/or extended hours as required to run the business.
• Successful record of coaching and mentoring employees and a team to achieve desired results
• Proven track record of delivering results in a complex and dynamic environment.

Physical Requirements

• General Office Equipment
• Keyboard Dexterity
• Lifting/carrying up to 25 lbs.
• Ability to travel

Compliance

Acts affirmatively in all activities under his/her control in conformance with the Bank’s Affirmative Action, Equal Employment Opportunity, and Fair Lending Programs to achieve the Bank’s goals and objectives. The bank shall provide equal employment opportunity to all qualified persons, and continue to recruit, hire, train and evaluate persons in all jobs without regard to race, color, religion, sex, national origin or veteran status.

Liberty Bank is an Equal Opportunity employer. It is the policy of Liberty Bank to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Salary Range

$24.65 - $33.35

Pay Disclaimer

The actual salary offered for this position will be determined by several factors, including the scope, complexity, and location of the role; the skills, education, training, credentials, and experience of the candidate relative to internal pay of similar roles; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based annual incentives.

Liberty Bank Benefit Offerings

• Medical, dental, and vision coverage
• 401K with Employer Match
• Pension Plan
• Employer-paid life and disability insurance
• HSA option
• FSA option
• Employee Assistance Program (EAP)
• Telehealth and wellness resources
• Supplemental insurance options
• Pet insurance and legal plan benefits
• Paid Time Off (PTO)