Branch Operations Manager, Peabody, MA

Santander; Peabody (MA); On-site; USD 34,000 - 60,000; Full time

Job summary

A leading financial services provider seeks a Branch Operations Manager in Peabody, MA. This role ensures efficient branch operations, exceptional customer service, and team member growth. Responsibilities include managing risk controls, enhancing customer experiences, and supporting colleagues' development. Ideal candidates will have a strong background in branch banking, excellent communication skills, and the ability to thrive in a fast-paced environment.

Qualifications

• 3 years of experience in branch banking or related operations.
• Proficiency in cash handling and digital tools.

Responsibilities

• Oversee operational risk controls and customer transactions.
• Enhance customer experience and manage lobby flow.
• Support team development and resolve customer issues.

Skills

Communication

Problem-Solving

Relationship-Building

Education

High school diploma

Tools

Microsoft Office

Job description

Join to apply for the Branch Operations Manager, Peabody, MA role at Santander Bank, N.A.

Your Journey Starts Here

Santander is a global leader and innovator in the financial services industry. We believe that our employees are our greatest asset. Our focus is on fostering an enriching journey that empowers you to explore diverse career opportunities while nurturing your personal growth. We are committed to creating an environment where continuous learning and development are prioritized, enabling you to thrive both professionally and personally. Here, you will find ample opportunities to connect and collaborate with talented colleagues from around the world, sharing insights and driving innovation together. Join us at Santander, where you are supported by a culture of engagement and a commitment to your success.

Role Overview

As a Branch Operations Manager, you ensure the branch operates efficiently and securely while delivering exceptional customer experiences and fostering team member growth. Your responsibilities include overseeing risk controls, ensuring compliance, enhancing customer experience, managing lobby flow, resolving issues, and supporting team development. You may also support nearby branches as needed.

Responsibilities

1. Assist customers with transactions such as deposits, withdrawals, and payments.
2. Oversee operational risk controls to safeguard branch assets, including vault and ATM custodianship.
3. Ensure an elevated customer experience through personalized, seamless, and attentive service.
4. Manage lobby flow to optimize customer engagement.
5. Resolve customer issues efficiently and promptly.
6. Build strong customer relationships to foster loyalty.
7. Engage customers via digital platforms and educate on self-service options.
8. Conduct cash counts and maintain audit logs.
9. Support tellers, provide coaching, and ensure transaction accuracy.
10. Communicate effectively with customers across channels.
11. Use data to improve branch performance and operational efficiency.
12. Support colleagues in their development and career goals.

Minimum Requirements

• High school diploma, GED, or equivalent.
• At least 3 years of successful experience in branch banking or related operations/support functions, or 12 months of relevant Santander experience.
• Endorsement from District or Regional leadership.
• At least 18 months of cash handling and customer service experience in a high-volume environment.
• Proficiency in cash handling, audit logs, digital tools, and technology.
• Strong communication, problem-solving, and relationship-building skills.
• Ability to work in a fast-paced environment, manage multiple priorities, and work flexible hours including weekends and evenings.

Preferred Qualifications

• Experience with Microsoft Office products.
• Established work history or equivalent through various experiences.

Additional Information

We embrace a strong risk culture and value diversity. Santander is an equal opportunity employer. The role involves minimal physical effort and may require occasional lifting. The job description may be revised at any time. To apply, review eligibility guidelines and submit your application. For accommodations, contact [e-mail].

Location: Peabody, MA

Salary Range: $34,500 - $60,000/year