Branch Operations Manager Level 1

ADP, Inc.; Odessa, Midland (TX, TX); On-site; USD 65,000 - 90,000; Full time

Job summary

M&D is seeking a Branch Operations Manager Level 1 in Odessa, TX to lead daily branch operations, manage staff, and ensure exceptional customer service while driving sales and productivity goals.

Responsibilities include inventory control, team mentoring, performance evaluations, and collaboration with the Division Manager to set standards and monitor outcomes.

Qualifications

• High School Diploma required; secondary education preferred.
• Strong leadership and communication abilities with a customer-focused mindset.
• Experience with ERP systems and inventory management advantageous.
• Proficiency in MS Office; Salesforce and Epicor Prelude experience is a plus.

Responsibilities

• Direct the purchase and maintain adequate core inventory for rebuilding and remanufactured products.
• Lead daily staff meetings and provide guidance to meet goals.
• Coordinate staff schedules and manage overtime within budget.
• Conduct performance evaluations and provide development recommendations.
• Ensure compliance with safety policies and company procedures.
• Maintain positive relationships with clients and oversee sales activities.

Skills

Leadership

Management

Customer service

Interpersonal skills

Communication

Organizational skills

Education

High School Diploma

Secondary Education

Tools

Microsoft Office

Salesforce

Epicor Prelude

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Branch Operations Manager Level 1

Regular Full Time Management Odessa, Midland, TX, US

About M&D

For the past 80+ years, M&D has led the aftermarket in remanufacturing innovation to address technological advancements and changing customer needs. In the past few decades, we have expanded beyond our remanufacturing roots to develop close (and sometimes exclusive) partnerships with the world’s leading OEMs and manufacturers.

Those partnerships with key suppliers like Bosch, Garrett, Federal Mogul, Cummins, Stanadyne, Holset, BorgWarner, Delphi, Yanmar, Mitsubishi, Denso and others have been critical in honing our remanufacturing capabilities and expanding our parts offering to include new, no core options in fuel injectors and fuel pumps, diesel engine cylinder heads, blocks, crankshafts and connecting rods. M&D also stocks a complete assortment of turbos (new and remanufactured), inframe overhaul kits, filtration and aftertreatment parts including DPFs, DOCs, EGRs, sensors and other engine parts.

Our strong remanufacturing roots combined with our 41 branch locations, a nationwide outside sales team of 25 and our close OEM & Manufacturer partnerships make us unique in the industry – no one understands diesel engine failure analysis and parts better than M&D. WE FUEL UPTIME.

Position Summary

The Branch Manager will direct and supervise the staff and day-to-day operations in the assigned branch location, ensuring delivery of quality customer service and achievement of sales or productivity goals.

Supervisory Responsibilities:

• Attract , trains, and retains qualified candidates for all roles.
• Create and maintain a positive and engaged work environment.
• Oversees the day-to-day workflow of the branch.
• Conducts performance evaluations that are timely and constructive, providing recommendations for promotion and salary adjustment as appropriate.
• Conduct daily team meeting with branch staff to clarify daily activities.
• Coordinate employee work schedules and control overtime expenses.
• Resolve employee conflicts, address corrective actions, and work closely with the Human Resources department.
• Collaborates with Division Manager to set performance standards. Standards may be based on financial and operational goals and required compliance with internal, local, state, and federal policies, procedures, and regulations.
• Prepare and provide performance and production reporting to the Division Manager.

General Responsibilities:

• Direct the purchase and maintain adequate core inventory for rebuilding and remanufactured products.
• Conducts regular staff meetings to ensure that goals and objectives are clearly communicated with branch staff; provides guidance and leadership to enable staff to meet these goals and objectives.
• Identifies training needs and opportunities; develops and implements a plan for meeting those needs.
• Maintains and develops positive relationships with existing and prospective clients, demonstrating excellent customer service and setting an example for other staff.
• Answer incoming sales calls as needed to complete business transactions.
• Enter sales and lost sales into the ERP system.
• Create workorders and invoices as needed.
• Complete and/or oversee daily reconciliations and bank deposits.
• Participates in community activities to promote the organization and to build goodwill.
• Inventory control including:
• Perform quality checks on inventory.
• Conduct cycle counts.
• Report discrepancies to leadership.
• Follow all company policies as it relates to Loss Prevention.
• Performs other related duties as assigned.

Minimum Qualifications:

• High School Diploma required; Secondary Education preferred.
• Knowledge of Diesel Engines and their components.
• At least three years of experience working in branch operations. O ne year as an A ssistant B ranch M anager , Shop Manager , or Sales Lead is highly preferred.
• Proficient with Microsoft Office Suite or related software.
• Experience with Salesforce is a plus.
• Experience with ERP platforms is a plus; Epicor Prelude is utilized by the organization.
• Experience with Inventory Control.
• Excellent leadership and management skills.
• Excellent sales, customer service, and interpersonal skills.
• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Ability to prioritize tasks, delegating when appropriate.
• Champion all safety policies.
• Successful completion of pre-employment background and drug screening.
• Fosters good coworker citizenship and contributes to a positive work environment.

Physical Demands and Work Environment:

• Shop environment that can include exposure to loud noises, dirt, and dust
• Prolonged periods of sitting at a desk, working on a computer
• Ability to lift and carry to 50 lbs.
• Ability to repeat motions.

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

M&D provides equal employment opportunity to all qualified applicants and employees without regard to race, color, sex, religion, national origin, age, sexual orientation, gender identity, marital status, familial status, disability, military status, and genetic information.