Branch Operations Manager -- Jacksonville, FL

Liquid Environmental Solutions; Jacksonville (FL); On-site; USD 85,000 - 110,000; Full time

Job summary

Liquid Environmental Solutions is seeking a Branch Operations Manager in Jacksonville, FL to oversee daily driver route assignments and ensure DOT compliance while supporting the service team. You will guide Safety, Training, and Operations to meet customer needs with high service quality.

The role requires leadership, cost control, and the ability to maintain vehicle inspections and performance standards while collaborating with the Logistics and EHS teams.

Qualifications

• 3 years of management or leadership experience.
• Bilingual Spanish/English preferred.
• Experience managing DOT-regulated drivers and vehicles preferred.
• 4-year degree in a related field preferred.
• Demonstrated good people skills, decision‑making ability, and problem‑solving.
• Ability to prioritize and be organized.
• Computer skills; proficient in MS Office (Word and Excel).
• Professional appearance and demeanor.

Responsibilities

• Communicate openly with customers in a courteous and professional manner.
• Take proactive approach to customers, build relationships, visit face to face or by phone, resolve issues quickly.

Skills

Leadership

DOT regulations

Bilingual

Fleet management

Customer service

MS Office

Time management

Safety compliance

Education

Bachelor's degree

Tools

Excel

MS Office

Job description

Position Overview

The Branch Operations Manager manages daily driver route assignments while utilizing technology provided by the Logistics Department. The Manager has the responsibility to ensure the Service Technicians meet the needs of the customers while complying with DOT regulations including time worked and time driven as well as all applicable regulations.

Responsibilities

• Communicate openly with customers in a courteous and professional manner
• Take a proactive approach to customers, build a relationship, communicate, visit face to face and by phone, prevent issues before they become a problem, and resolve any issues quickly and completely
• Meet customer expectations for on‑time performance and service quality

Safety and Compliance

• Set the example for making safety the top priority
• Ensure LES safety processes and standards are adhered to and the team maintains the proper level of risk awareness
• Communicate safety expectations clearly and openly
• Know, understand, and comply with the regulations and permitting requirements for all entities in your area of responsibility
• Perform routine safety walkarounds and inspections
• In the event of an emergency or accident take the lead and follow company protocol for reporting and resolution, including initiating a root cause analysis meeting with your RVP and EHS partners
• Assure daily vehicle inspections are performed and exceptions are resolved in a timely manner

Operating Excellence

• Manage, direct, and lead all functions within a branch, including productivity, overtime management, hours per stop, service quality, timeliness, and asset and fleet management
• Monitor daily route compliance to assure routes are performed as designed
• Ensure that the service fleet operates at a high standard and perform vehicle inspections regularly; work closely with fleet maintenance providers to secure optimal service
• Maintain an on‑hand inventory of supplies, tools, and commonly needed equipment to minimize downtime while preventing overstocking
• Perform route observations to assure service quality and good driving behavior

People Engagement

Create an atmosphere of trust and teamwork that values the contributions of all employees and supports a high‑performance culture. Engage the team daily to identify issues, provide direction, and offer feedback.

• Communicate openly and clearly
• Hire high‑quality team members and train them effectively for the job
• Develop employees, including conducting annual performance appraisals for Field Service Technicians and office staff

Business Performance

Responsible for the P&L and implementation of an annual business plan for the branch, along with branch strategies. The Branch Operations Manager is expected to meet monthly revenue goals and stay within monthly budgeted expenses. Participate in a wide variety of special projects and compile a variety of special reports.

Minimum Knowledge, Skills, & Ability Requirements

• 3 years of management and/or leadership experience
• Bilingual (Spanish/English) preferred
• Experience managing DOT‑regulated drivers and vehicles preferred
• 4‑year degree in a related field preferred
• Demonstrated good people skills, decision‑making ability, and problem‑solving
• Ability to prioritize and be organized
• Computer skills; competent in MS Office software (Word and Excel)
• Professional appearance and demeanor

Equal Opportunity Employer

Liquid Environmental Solutions is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, protected veteran status, or disability.

Equal Opportunity Employer M/F/Disability/Veteran

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities: The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.