Branch Support Officer - Irwindale

Banc of California; Irwindale (CA); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

401k plan with company match

Medical, dental, vision insurance

Paid time off

Tuition reimbursement

Job summary

Banc of California is hiring a Branch Support Officer to represent the Bank in the community and support branch operations. The role involves quality control across a regional area, processing cash and non-cash transactions, and ensuring compliance with policies and regulations.

The position requires five years of branch operations experience, strong regulatory knowledge, and proficiency with Word/Excel. Travel between branch locations may be required, and the bank offers comprehensive benefits

Qualifications

• Five years of branch operations experience required.
• Solid understanding of the operational regulatory environment, with thorough knowledge of banking operations.
• Solid understanding of key branch systems and basic end-user knowledge of Word and Excel required.
• Detail-oriented and accurate, with the ability to organize and prioritize, and manage multiple tasks.

Responsibilities

• Actively participate in quality control for the assigned region.
• Carry out supervisory responsibilities, when appropriate, in accordance with the Bank’s policies.
• Plan and schedule daily workflow and coordinate with other areas to ensure compliance with service standards and regulatory deadlines.
• Provide high-quality, friendly customer service and adherence to brand standards.
• Resolve customer inquiries, complaints, and situations in a positive, professional, and efficient manner.
• Promote an effective sales and service environment.
• Monitor Teller performance related to losses and referrals and provide coaching to improve performance.
• Prepare and deliver employee performance evaluations, goal planning, and counseling.

Skills

Branch operations

Regulatory knowledge

Excel basics

Travel willingness

Education

High school diploma

Associate degree or higher

Tools

Word

Excel

Job description

BANC OF CALIFORNIA AND YOUR CAREER

Banc of California, Inc. (NYSE: BANC) is a bank holding company with over $34 billion in assets and the parent company of Banc of California. Banc of California is one of the nation’s premier relationship-based business banks, providing banking and treasury management services to small, middle market, and venture backed businesses. As the largest independent bank headquartered in California, the bank offers a broad range of loan and deposit products and services through a network of full-service branches and regional offices, as well as through digital and nationwide capabilities. The bank also provides full-service payment processing solutions to its clients and serves the Community Association Management industry nationwide through its technology forward platform, SmartStreet. Banc of California is committed to supporting its local communities through the Banc of California Charitable Foundation and by partnering with organizations that promote financial literacy, job training, small business support, affordable housing, and more.

At Banc of California, our success is powered by our people and a shared commitment to delivering meaningful results. We foster an environment where entrepreneurial thinking is encouraged, and accountability and operational excellence are expected. Our team members are empowered to take ownership, make informed decisions, and make a meaningful impact as the bank continues to grow and evolve. We are dedicated to supporting your growth and wellbeing through comprehensive benefits, robust development opportunities, and inclusive programs that enable you to perform at your best. Together we win!

THE OPPORTUNITY

The Branch Support Officer represents the Bank in the community and provides a superior level of service while assisting clients with financial transactions. This role performs quality control assignments, promotes the Bank’s services, and supports daily branch service and operations through expanded knowledge and customer service. The Branch Support Officer travels between temporary assignments at branch offices within a designated region and processes cash and non-cash transactions in accordance with Company policies and procedures. Mileage will be paid for travel between assignments.

Performs all duties in accordance with the Company’s policies and procedures, all U.S. state and federal laws and regulations, wherein the Company operates.

How You’ll Make a Difference

• Actively participate in quality control for the assigned region.
• Carry out supervisory responsibilities, when appropriate, in accordance with the Bank’s policies.
• Plan and schedule daily workflow and coordinate with other areas as required to ensure compliance with service standards and regulatory deadlines.
• Ensure high-quality, friendly customer service and adherence to sales and brand standards.
• Resolve customer inquiries, complaints, and situations in a positive, professional, and efficient manner.
• Promote an effective sales and service environment.
• Monitor Teller performance related to losses, differences, and referrals and, when appropriate, provide coaching to improve performance.
• Approve transactions within established guidelines.
• Participate in opening and closing the branch and conduct security inspections of the building and grounds under dual control.
• Review daily reports and monthly certifications.
• Support the branch in achieving satisfactory audit ratings.
• Identify and mitigate audit ratings.
• Participate in interviewing and hiring decisions.
• Prepare and deliver employee performance evaluations, goal planning, and counseling.
• Manage, support, coach, and train staff.
• Follow all established policies and procedures.
• Perform other duties and projects as assigned.

What You’ll Bring

• Five years of branch operations experience required.
• Solid understanding of the operational regulatory environment, with thorough knowledge of banking operations, required.
• Solid understanding of key branch systems and basic end-user knowledge of Word and Excel required.
• Detail-oriented and accurate, with the ability to organize and prioritize, demonstrate a high degree of flexibility, handle multiple tasks simultaneously, and manage and organize projects and workloads.
• Ability to travel between branch locations, potentially across states, and review and maintain knowledge of departmental and Human Resources policies and procedures.
• Solid skills to manage or guide others as a floating or interim manager when needed.
• Ability to manage high-quality, friendly client service and adherence to brand standards; identify opportunities to refer new products and services to clients based on their financial goals; and service client needs through completion.
• Ability to establish and maintain internal and external relationships by understanding needs and regularly seeking opportunities to mentor and train other team members for success.
• Ability to engage others in a friendly and reliable manner, listen for expressed and unexpressed needs, and translate those needs into action.
• Actively seeks new challenges and opportunities to expand their skill set, answer questions without having all information, and work comfortably and successfully in multiple environments.
• Ability to drive results through others, solve problems with minimal direction, and work effectively across multiple concurrent tasks.
• Ability to manage individual risk and begin taking responsibility for the risk of the broader branch, with a developing understanding of how strategic plans mitigate risk.
• Demonstrated ability to guide and coach a team as an interim or as-needed manager.
• Supervisory experience preferred.
• Associate’s degree or higher strongly preferred.
• High school diploma or equivalent required.

How We’ll Support You

• Financial Security: You will be eligible to participate in the company’s 401k plan which includes a company match and immediate vesting.
• Health & Well-Being: We offer comprehensive insurance options including medical, dental, vision, AD&D, supplemental life, long-term disability, pre-tax Health Savings Account with employer contributions, and pre-tax Flexible Spending Account (FSA).
• Building & Supporting Your Family: Banc of California partners with providers that offer adoption, surrogacy, and fertility assistance as well as paid parental leave and family support solutions including care options for your family.
• Paid Time Away: Eligible team members receive paid vacation days, holidays, and volunteer time off.
• Career Growth Opportunities: To support career growth of our team members, we offer tuition reimbursement, an annual mentorship program, leadership development resources, access to LinkedIn Learning, and more.

The base salary ultimately offered is determined through a review of education, industry experience, training, knowledge, skills, abilities of the applicant in alignment with market data and other factors.

Banc of California is an equal opportunity employer committed to creating a diverse workforce. All qualified applicants will receive consideration for employment without regard to their actual or perceived race (including traits associated with race, such as hair texture, hair type or protective hairstyles), religion or religious creed (including religious dress and grooming practices), color, sex (including pregnancy, childbirth, breastfeeding and related medical conditions), sexual orientation, gender, gender identity, gender expression, gender transitioning, citizenship status, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information, or disability (mental or physical), requests for accommodation and any additional protected categories set forth in applicable federal, state or local laws. If you require reasonable accommodation as part of the application process, please contact Talent Acquisition.