Branch Operations Manager

Viking Group, Inc.; Santa Fe Springs (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

Viking Group, Inc. is seeking an experienced Branch Operations Manager to lead a high-performing branch that combines industrial distribution, warehouse operations, and fabrication services.

This leader is responsible for delivering exceptional customer service while driving operational excellence, safety, profitability, inventory performance, and employee engagement. We are looking for a hands-on operational leader who understands how to build strong teams, improve processes, develop talent,

Responsibilities

• Lead all branch operations including warehouse, inventory, shipping/receiving, fabrication, customer service, and safety.
• Drive operational excellence through Lean principles, continuous improvement, waste reduction, and process optimization.
• Ensure fabrication operations consistently deliver quality products on time while maintaining productivity and safety goals.
• Develop and coach supervisors and employees through performance management, training, and succession planning.
• Manage branch financial performance including P&L, budgeting, capital planning, labor productivity, and operating expenses.
• Partner with Sales, Supply Chain, Procurement, and Regional Operations to align inventory and production with customer demand.
• Monitor and improve KPIs including fill rate, inventory accuracy, on-time delivery, safety, labor utilization, productivity, and customer satisfaction.
• Maintain compliance with OSHA, DOT, company SOPs, and environmental and safety regulations.
• Build strong relationships with customers while resolving escalated operational issues.
• Promote a culture of teamwork, accountability, continuous improvement, and exceptional customer service.

Job description

Position Summary

Viking Group is seeking an experienced Branch Operations Manager to lead a high-performing branch that combines industrial distribution, warehouse operations, and fabrication services. This leader is responsible for delivering exceptional customer service while driving operational excellence, safety, profitability, inventory performance, and employee engagement. The successful candidate will have a proven background leading manufacturing, fabrication, or industrial operations where production, inventory, logistics, and customer responsiveness are equally critical.

We are looking for a hands-on operational leader who understands how to build strong teams, improve processes, develop talent, and create a culture of accountability and continuous improvement.

Key Responsibilities

• Lead all branch operations including warehouse, inventory, shipping/receiving, fabrication, customer service, and safety.
• Drive operational excellence through Lean principles, continuous improvement, waste reduction, and process optimization.
• Ensure fabrication operations consistently deliver quality products on time while maintaining productivity and safety goals.
• Develop and coach supervisors and employees through performance management, training, and succession planning.
• Manage branch financial performance including P&L, budgeting, capital planning, labor productivity, and operating expenses.
• Partner with Sales, Supply Chain, Procurement, and Regional Operations to align inventory and production with customer demand.
• Monitor and improve KPIs including fill rate, inventory accuracy, on-time delivery, safety, labor utilization, productivity, and customer satisfaction.
• Maintain compliance with OSHA, DOT, company SOPs, and environmental and safety regulations.
• Build strong relationships with customers while resolving escalated operational issues.
• Promote a culture of teamwork, accountability, continuous improvement, and exceptional customer service.