Branch Operations Manager

AdaptHealth; Jacksonville (NC); On-site; USD 90,000 - 120,000; Full time

Job summary

AdaptHealth in Jacksonville, NC seeks a Branch Manager to oversee branch operations, lead clinical and non-clinical staff, and serve as liaison with regional leadership and the community.

The role emphasizes policy compliance, regulatory adherence (CMS, HIPAA), budget control, service excellence, and collaboration with Sales to grow hospice accounts, with on-call responsibilities after hours.

Responsibilities

• Comply with all applicable company policies, procedures, and patient protocols.
• Comply with all current government regulations and professional standards respecting patient care.
• Ensures services provided by the branch location are done so in accordance with all federal, state, and local laws, rules, and regulations, including but not limited to those put forth by: CMS, Department of Health, DOT, FDA, OSHA, and the company's accreditation organization.
• Collaboration with member health systems, hospice partners and key community referral sources.
• Looks for process improvement opportunities and makes recommendations to leadership.
• Creates an environment of growth through actively serving on the Regional Leadership Team.
• Works with the Sales leaders to promote AdaptHealth by new program development, operational backup, personal visits, coordination of educational activities, including growing new hospice accounts.
• Oversees timely and efficient execution of all branch operations including Respiratory staff (with appropriate clinical supervisory support, as required).
• Addresses service concerns, identifies trends and reacts accordingly.
• Maintains overall expenses at or below budget.
• Creates a team environment that allows AdaptHealth to say 'yes' to referrals, processes referrals timely, efficiently, and accurately to grow our business as evidenced by achieving established customer service/patient satisfaction goals.
• Continuously reviews trends in referral satisfaction and complaints, determines root cause analysis, and implements appropriate communication/measures for improvements.
• Assist in resolving patient equipment and service problems under emergency conditions.
• Assist with preventative maintenance, required service checks, and patient/environmental assessment on home respiratory equipment during scheduled visits to patients.
• Assume on-call responsibilities during non-business hours in accordance with company policy.
• Works with others to ensure initial and ongoing training (including on the job training) occurs regularly with return demonstration and accountability as evidenced by achieving operational and regulatory audit goals.
• Ensures staff are properly trained on intake, handling and disposition of oxygen cylinder/contents and deliveries for commercial accounts.
• Oversees concentrator check lists which individually show each concentrator and how they are calibrated and cleaned according to manufacturer specifications.
• Inventory that is provided by prescription only, per FDA regulations or state regulatory bodies, will be held in an area with 'limited access' so that its distribution is controlled.
• Control inventory at the branch level, ordering inventory in accordance with company restocking protocol.
• Ensures inventory is securely monitored, and any quantity discrepancies identified will be investigated and corrected.
• Reporting inaccuracies such as losses, thefts, or criminal activity, as well as counterfeit or contraband to the Board and any other appropriate federal or state agencies within (7) business days.
• Develop and maintain working knowledge of current products and services offered by the company. Maintain patient confidentiality and function within the guidelines of HIPAA. Completes assigned compliance training and other educational programs as required. Maintains compliant with AdaptHealth's Compliance Program. Perform other related duties as assigned.

Job description

Description

Position Summary: The Branch Manager oversees the overall operations performed at a specific branch location. Providing leadership and coordination of services to clinical and non-clinical personnel within the location. The manager may also serve as the site leader and serve as the liaison with regional leadership and serve as the representative of the company within the community.

Essential Functions And Job Responsibilities

• Comply with all applicable company policies, procedures, and patient protocols.
• Comply with all current government regulations and professional standards respecting patient care.
• Ensures services provided by the branch location are done so in accordance with all federal, state, and local laws, rules, and regulations, including but not limited to those put forth by: CMS, Department of Health, DOT, FDA, OSHA, and the company's accreditation organization.
• Collaboration with member health systems, hospice partners and key community referral sources.
• Looks for process improvement opportunities and makes recommendations to leadership.
• Creates an environment of growth through actively serving on the Regional Leadership Team.
• Works with the Sales leaders to promote AdaptHealth by new program development, operational backup, personal visits, coordination of educational activities, including growing new hospice accounts.
• Oversees timely and efficient execution of all branch operations including Respiratory staff (with appropriate clinical supervisory support, as required).
• Addresses service concerns, identifies trends and reacts accordingly.
• Maintains overall expenses at or below budget.
• Creates a team environment that allows AdaptHealth to say 'yes' to referrals, processes referrals timely, efficiently, and accurately to grow our business as evidenced by achieving established customer service/patient satisfaction goals.
• Continuously reviews trends in referral satisfaction and complaints, determines root cause analysis, and implements appropriate communication/measures for improvements.
• Assist in resolving patient equipment and service problems under emergency conditions.
• Assist with preventative maintenance, required service checks, and patient/environmental assessment on home respiratory equipment during scheduled visits to patients.
• Assume on-call responsibilities during non-business hours in accordance with company policy.
• Works with others to ensure initial and ongoing training (including on the job training) occurs regularly with return demonstration and accountability as evidenced by achieving operational and regulatory audit goals.
• Ensures staff are properly trained on intake, handling and disposition of oxygen cylinder/contents and deliveries for commercial accounts.
• Oversees concentrator check lists which individually show each concentrator and how they are calibrated and cleaned according to manufacturer specifications.
• Inventory that is provided by prescription only, per FDA regulations or state regulatory bodies, will be held in an area with 'limited access' so that its distribution is controlled.
• Control inventory at the branch level, ordering inventory in accordance with company restocking protocol.
• Ensures inventory is securely monitored, and any quantity discrepancies identified will be investigated and corrected.
• Reporting inaccuracies such as losses, thefts, or criminal activity, as well as counterfeit or contraband to the Board and any other appropriate federal or state agencies within (7) business days.
• Develop and maintain working knowledge of current products and services offered by the company. Maintain patient confidentiality and function within the guidelines of HIPAA. Completes assigned compliance training and other educational programs as required. Maintains compliant with AdaptHealth's Compliance Program. Perform other related duties as assigned.

Job Title: Branch Manager FLSA Classification: Exempt

Department: Operations

Reports To: Regional Leader

Approved by: Human Resources

Management/Supervision

Job Description

• Responsible for selection and hiring of qualified staff, ensuring an effective on-boarding, and providing comprehensive training and regular feedback.
• Accomplishes staff results by communicating job expectations; planning, monitoring, and app