Branch Operations Manager

Sunbelt Rentals; Elgin (IL); On-site; USD 62,000 - 85,000; Full time

Benefits offered by this job

Health insurance

401(k) Plan

Paid time off

Disability insurance

Tuition reimbursement

EAP

Job summary

Sunbelt Rentals is seeking an PC Operations Manager to support operations with emphasis on customer service, staff development, fleet utilization, and maximizing profits. You will develop standards, train staff, ensure safety compliance, and optimize fleet and processes.

The role requires leadership, strong organizational skills, and experience in rental equipment or construction. It offers full-time opportunities with comprehensive benefits and a focus on teamwork and continuous improvement.

Qualifications

• 3 years of experience in rental equipment or construction industries.
• 1 year in operations management or related/retail management.
• Excellent management and leadership skills.
• Exceptional organization skills.
• Strong problem solving with corrective actions.
• Knowledge of construction equipment.
• Effective communication abilities.
• Proficient with MS Office, Outlook, Internet/Intranet and Wynne system.

Responsibilities

• Develop and maintain rental operation standards with the Profit Center Manager.
• Ensure compliance with company policies and procedures.
• Maintain customer service levels above standards.
• Deliver a consistent message by all customer service staff.
• Train and develop rental operations staff.
• Improve equipment quality and reduce driver loading time.
• Control fleet quality and manage related costs.
• Coach staff and create actionable plans.
• Motivate through evaluation and reviews.
• Set clear, measurable team objectives.
• Direct staff in store-related roles.
• Develop, evaluate and motivate staff.
• Maximize operational efficiencies.
• Recommend new processes for quality and cost improvements.
• Conduct safety audits and training; comply with OSHA and DOT.
• Manage HR administration (payroll/scheduling/paperwork).
• Explain billing procedures to customers to build trust.
• Assist customers in determining rental needs.
• Manage the yard operations.
• Perform daily and weekly truck audits.
• Communicate inventory levels to management.
• Hold daily meetings on objectives and safety issues.
• Maintain a well-organized, safe premises.

Skills

Leadership

Communication

Organization

Problem solving

Customer service

Tools

MS Office

Outlook

Internet/Intranet

Wynne system

Job description

Job Description Summary

The PC Operations Manager is responsible for the support of the operations at the PC with focus on customer service, employee development, fleet utilization and maximizing profits.

Position Responsibilities

• Work with Profit Center Manager to develop and maintain rental operation standards


• Ensure the Profit Center is in compliance with company policies and procedures


• Ensure customer service levels are held above standards


• Maintaining a consistent message to be delivered by all customer service team members


• Train and develop rental operations staff


• Quality equipment improvement and reduction of driver time loading


• Quality control of fleet and management of cost associated with rental


• Coach employees to work together and able to create a game plan for employees to follow.


• Motivates through constant evaluation and review.


• Set clear and measurable objectives for entire team


• Direct various staff members in the performance of their store related positions.


• Develop, evaluate and motivate staff.


• Maximize operational efficiencies


• Recommend new processes where needed to improve quality and cost


• Responsible for safety audits, safety training, compliance with State and Federal OSHA and DOT regulations.


• Manage human resource administration (payroll/scheduling/paperwork, etc.)


• Explain the billing procedure to customers and develop customer trust and understanding


• Assist customer in determining their rental needs by applying product knowledge


• Responsible for the management of the Yard


• Perform daily and weekly truck audits


• Communicate inventory levels to management


• Hold daily meetings to discuss daily objectives and safety issues


• Maintain well organized and safe premises

Requirements

• Education & Experience: 3 Years in the rental equipment or construction industries.


• 1 Year of Operations Management or related/retail management experience


• Excellent management and leadership skills


• Exceptional organization skills


• Exceptional problem solving skills; able to identify problems and implement corrective actions


• Excellent knowledge of construction equipment required.


• Ability to effectively communicate.


• Understands basic knowledge of MS Office, Outlook, Internet/Intranet, and Wynne system

Base Pay Range

$61,934.00 - 85,159.80

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience.

Benefits

• Health, Dental and Vision plans


• 401(k) Match


• Volunteer time off


• Short-term and long-term disability


• Accident, Life and Travel insurance, as well as flexible spending


• Tuition Reimbursement Options


• Employee Assistance Program (EAP)


• Length of Service Awards

Sunbelt also provides a comprehensive benefits package to its full-time employees.

Additional Benefits

• Medical/Dental/Vision Insurance


• 401(k) Retirement Plan - US RRS Plan – CAN


• Paid Parental Leave


• Paid Holidays and Paid Time Off


• Tuition Reimbursement


• And many more

Paid Time Off

• 12-25 vacation days depending on years of service


• 5 sick days


• 6 holidays


• 2 half day holidays


• 2 floating holidays


• 1 inclusion day


• 1 volunteer day

Company Overview

A leader in the equipment rental industry, Sunbelt Rentals is constantly advancing the idea of how a company can best serve its customers, communities and the planet. With over 1,000 locations across North America and an expansive portfolio of products and services, we deliver solutions to support any job.

Sunbelt’s extensive fleet exceeds and includes general construction equipment, industrial tools, pumps, power & HVAC, trench shoring, scaffolding, remediation & restoration equipment, and more.

Services

• Climate Control Services


• Industrial Services


• Tools & Equipment


• Oil & Gas Services


• Power & HVAC Services


• Pile Driving Services


• Pump Solutions


• Scaffold Services


• Remediation and Restoration

At Sunbelt Rentals, we place enormous value on the welfare and commitment of our employees as well as the superior level of service they provide for our customers. All our employees benefit from extensive on-the-job training, which is amongst the best in the industry. Our advancement opportunities are why many of our staff remain with us throughout their careers.

Sunbelt Rentals means diversity, teamwork, recognition for exceptional performance, and room to grow!