Branch Operations & Customer Support Specialist

Crystal Clean LLC; Hoffman Estates (IL); On-site; USD 60,174,000 - 68,770,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Wellness Program

Flexible Spending Accounts

Life Insurance

Long-Term Disability

Employee Assistance Program

Tuition Reimbursement

Job summary

Crystal Clean LLC is seeking an Branch Administration Assistant to support branch operations by processing administrative paperwork and serving as a primary contact for customer inquiries via the company’s phone line.

The role focuses on data entry, timely processing, and handling a high-volume customer service phone queue while coordinating with field personnel and maintaining core office routines.

Qualifications

• High school diploma or equivalent.
• Team player who is friendly, personable, and enthusiastic.
• Ability to prioritize and meet deadlines.
• Strong work ethic.
• Reliable.
• Good numerical aptitude.
• Above-average computer skills, including Microsoft Excel, Word, and Outlook.

Responsibilities

• Process (data entry) branch paperwork accurately and timely.
• Meet weekly processing goals.
• Answer the Customer Service phone line professionally (approx. 40 calls/day).
• Route and distribute incoming customer phone calls accurately.
• Respond to customer inquiries.
• Maintain direct contact with field personnel at branch locations.
• Develop knowledge of field concepts, practices, and procedures.

Skills

Data entry

Customer service

Numerical aptitude

Computer skills

Education

High school diploma

Tools

Excel

Word

Outlook

Job description

Crystal Clean LLC is seeking an Branch Administration Assistant to support branch operations by processing administrative paperwork and serving as a primary contact for customer inquiries via the company’s phone line.

The role focuses on data entry, timely processing, and handling a high-volume customer service phone queue while coordinating with field personnel and maintaining core office routines.