Branch Operations Associate - Counter & Warehouse Production

Motion & Flow Control Products, Inc. (MFCP); Smithfield (RI); On-site; USD 25,000 - 33,000; Full time

Job summary

Motion & Flow Control Products, Inc. (MFCP) seeks a team-driven associate to support daily branch operations by delivering exceptional counter and phone service while handling warehouse and light production tasks.

The role involves processing orders, receiving stock, building hose assemblies, and preparing shipments for customer pickup or delivery in a fast-paced environment. You will work with inventory, use an RF scanner, and maintain accurate records.

Qualifications

• High school diploma or equivalent required.
• Excellent customer service and communication skills.
• Basic computer proficiency; familiarity with Word, Excel, and Outlook; Epicor Prophet 21 a plus.

Responsibilities

• Provide prompt, professional counter and phone service; respond to inquiries and orders with effective problem-solving.
• Process sales, quotes, and production orders in the system; maintain accurate documentation and paperwork.
• Receive, inspect, stock, and verify incoming products; build hose assemblies and perform quality checks.
• Package, label, and ship orders; prepare items for pickup or local delivery; use RF scanner as needed.
• Maintain inventory accuracy and assist with cycle counts; ensure safety and organization in the workspace.

Skills

Customer service

Communication

Multitasking

Attention to detail

Education

High school diploma or equivalent

Tools

RF scanner

Prophet 21

Forklift

Job description

Supports daily branch operations by delivering exceptional counter/phone service while also performing warehouse and light production responsibilities. This role processes orders and transactions, receives stocks inventory, builds and quality-checks hose assemblies, and prepares products for customer pickup, local delivery, or shipment in a fast-paced, team-oriented industrial distribution environment.

Salary: $18 - $24 Hour | DOE

Primary:

• Provide prompt, professional counter, phone, and electronic customer service; respond to inquiries, orders, and complaints using effective problem-solving.
• Provide accurate product and basic technical information; learn and apply product knowledge to support customer needs.
• Process sales, quotes, and/or production orders in the system; maintain accurate documentation, item locations, and required paperwork (including invoicing as applicable).
• Estimate and communicate order/delivery timelines based on inventory levels, supplier availability, and production schedules.
• Perform outbound follow-ups with customers via phone/email as needed.
• Receive, inspect, unload, and verify incoming products; receive items into the system and stock them to proper locations.
• Pull, pick, allocate, and distribute product to fulfill orders; operate RF scanner as required.
• Build hose assemblies; assist with testing and finishing; utilize applicable tools and machines; perform quality checks on assemblies before release.
• Package, label, shrink wrap, stage, and ship orders using approved methods (national carriers and customer pickup); ensure shipments are accurate and secure.
• Support inventory control activities including cycle counts; administer quality control to prevent damaged products from being received or shipped.
• Make local pickups and deliveries as assigned; communicate positively with customers, delivery personnel, and team members to ensure smooth flow of orders and product.
• Complete required safety and equipment training; operate forklifts and other warehouse equipment as needed and in compliance with safety standards.
• Maintain a safe, clean, and organized work area; comply with and enforce company rules, safety regulations, policies, and procedures.
• Perform other duties as assigned.

Education & Work Experience

• High school diploma or equivalent required; equivalent combination of education and experience may be considered.

Knowledge, Skills, and Abilities

• Excellent customer service and communication skills; ability to work effectively with a wide variety of people and personalities.
• Detail-oriented with solid organizational skills and the ability to prioritize and multi-task in a fast-paced environment.
• Basic computer proficiency including Microsoft Word, Excel, and Outlook; willingness to learn new software programs (Epicor Prophet 21 experience a plus).
• Ability to perform basic math calculations accurately (add, subtract, multiply, divide).
• Mechanical aptitude; familiarity with industrial/hydraulic hose and fittings (Parker Hannifin experience a plus) preferred.
• Forklift certification (or ability to become certified) preferred.
• Valid drivers license with acceptable driving record (where driving is required).
• Regular, reliable, and punctual on-site attendance required.

Physical Demands and Work Environment:

• Job requires frequent lifting up to 70 pounds.
• Stooping, reaching above shoulder level, pushing, pulling.
• Constantly walking/standing on cement flooring
• Climbing ladders as needed

Working conditions involve a fast-paced warehouse/branch environment containing moving equipment, fluctuating temperature, and inventory in various storage arrangements.

• Local driving may be required for pickups and deliveries.

Additional Information:

MFCP Participates in E-Verify

"We are an Equal Opportunity Employer. We do not discriminate on the basis of age, race, sex, color, religion, national origin, marital status, sexual orientation, veteran status, military status, disability, genetic information, or any other applicable status protected by federal, state or local law."

Candidates are subject to pre-employment criminal background, drug screen, and DMV record review, along with reference checks.