Branch Operations Assistant

Ritchie Bros.; Dayton (OH); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading company is seeking a Branch Operations Assistant to support customer inquiries and office functions. Responsibilities include vehicle maintenance oversight and data entry, along with learning operations like automobile titling. Ideal for entry-level candidates with a high school diploma and willingness to learn in a fast-paced environment.

Benefits

Health insurance

401K with company match

Paid time off

Life insurance

Paid holidays

Qualifications

• Entry-level position suitable for candidates with 0-2 years of related experience.
• Clear communication skills and ability to work as part of a team are essential.
• Basic mechanical knowledge of vehicles is preferred.

Responsibilities

• Address customer inquiries and perform clerical duties under the Branch Manager.
• Record information for incoming vehicles and assist with maintenance during sales.
• Operate vehicles safely and provide assistance to visitors.

Skills

Customer support

Basic computer skills

Time management

Clear communication

Team collaboration

Education

High School Diploma or Equivalent

Job description

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About Us

IAA Holdings, LLC (IAA), a Ritchie Bros. Auctioneers company (NYSE: RBA) and (TSX: RBA), is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading-edge technology and focusing on innovation, IAA’s unique platform facilitates the marketing and sale of total-loss, damaged and low-value vehicles. IAA serves a global buyer base – located throughout over 170 countries – and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations. Buyers have access to multiple digital bidding and buying channels, innovative vehicle merchandising, and efficient evaluation services, enhancing the overall purchasing experience. IAA offers sellers a comprehensive suite of services aimed at maximizing vehicle value, reducing administrative costs, shortening selling cycle time and delivering the highest economic returns.

About Us

IAA Holdings, LLC (IAA), a Ritchie Bros. Auctioneers company (NYSE: RBA) and (TSX: RBA), is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading-edge technology and focusing on innovation, IAA’s unique platform facilitates the marketing and sale of total-loss, damaged and low-value vehicles. IAA serves a global buyer base – located throughout over 170 countries – and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations. Buyers have access to multiple digital bidding and buying channels, innovative vehicle merchandising, and efficient evaluation services, enhancing the overall purchasing experience. IAA offers sellers a comprehensive suite of services aimed at maximizing vehicle value, reducing administrative costs, shortening selling cycle time and delivering the highest economic returns.

RB Global full-time employees are offered medical, dental, vision, and basic life insurances. Employees are able to enroll in our company’s 401k plan and RB Global will match 100% for the first 4% contributed. Employees will also receive 15 days of PTO each year.

About The Team

We conduct hundreds of live auctions each year around the world. It takes a hardworking team of energetic people in a wide variety of full-time and part-time roles to conduct a successful multi-million dollar auction – from equipment inspectors, yard managers and operators to administrative staff and customer service representatives.

Job Description

IAA, an RB Global Inc. Company, is seeking a Branch Operations Assistant to join our team!

The Branch Operations Assistant addresses all customer inquiries under the direction of the Branch Manager including all clerical duties needed in the office, performing basic yard functions to ensure that all key information is recorded on incoming vehicles, and helping with the upkeep and maintenance of these vehicles throughout the sale process.

Key Accountabilities

• Provide a variety of customer support services through the mail, telephone, and direct personal contact
• Process orders and assignments
• Enter data into the computer system
• Reference pricing and delivery information
• Respond to customer questions, complaints, and requests
• Set up new records and maintain existing records
• Perform word processing assignments, filing, and related clerical duties
• Process all necessary paperwork in preparation for auction day, securing necessary approvals
• Follow well-established procedures and under the close direction of the supervisor
• Open to learning automobile titling
• Help with other office functions as needed
• Vehicle check-in by recording and filing information on vehicles being assigned to the facility
• Detail (thoroughly clean) vehicles to improve their appearance for purposes of enhancing their value at auction
• Operate passenger vehicles in a safe manner for the purposes of moving the vehicles around the facility and storing them in the appropriate locations at the branch
• Assist visitors by providing appropriate guidance and directing them to the appropriate person for additional assistance
• Receive training in forklift/loader operation
• Immediately report all violations of company policy to a supervisor or manager
• Become an expert for entry-level Yard Attendants and Customer Service Representatives
  
  

Additional Information

• Able to communicate and work with customers & towers
• Basic computer skills
• Time managing skills
• Ability to work unattended
• Clear communication skills
• Professional and clean appearance
• Ability to function well as part of a team
• Must be willing to learn how to operate a forklift
• General mechanical knowledge of the makes and models of vehicles required
• Experience in the equipment rental or construction industry and related fields preferred
• Basic automotive repair skills preferred
• Previous forklift operating experience is a plus
• Must be able to lift and carry up to 75 lbs. and perform activities that involve stooping, bending, standing, and walking for reasonable periods of time
• Driver's License Required
• 18+Age Requirement
  
  

Experience:

• High School Diploma or Equivalent
• 0-2 Years of related experience
  
  

In return for your excellent skills and abilities, we offer a benefits package including health insurance, 401K, STD/LTD, Life Insurance/AD&D, paid holidays, and vacations.

About IAA, An RB Global, Inc. Company

IAA, an RB Global, Inc. company (NYSE: RBA) and (TSX: RBA), is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading-edge technology and focusing on innovation, IAA’s unique platform facilitates the marketing and sale of total-loss, damaged and low-value vehicles. IAA serves a global buyer base – located throughout over 170 countries – and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations. Buyers have access to multiple digital bidding and buying channels, innovative vehicle merchandising, and efficient evaluation services, enhancing the overall purchasing experience. IAA offers sellers a comprehensive suite of services aimed at maximizing vehicle value, reducing administrative costs, shortening selling cycle time and delivering the highest economic returns. RB Global, Inc. globally has over 7,000 employees and is headquartered near Chicago in Westchester, Illinois.

IAA is dedicated to providing equal employment opportunities regardless of race, creed, religion, color, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, veteran status, citizenship status, or marital status. IAA is a drug-free workplace.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform necessary job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Construction, Machinery Manufacturing, and Truck Transportation

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