Branch Office Administrator: Ops, Recruiting & Compliance

CNO Financial Group, Inc; Philadelphia (Philadelphia County); On-site; USD 42,000 - 54,000; Full time

Job summary

The Branch Office Administrator (BOA) at CNO Financial Group, Inc. reports to the Branch Sales Manager and helps the field management team with daily operations to reach branch goals.

The role covers Administrative Support, Recruiting & Agent Onboarding, and Compliance, responding to the branch's shifting needs. Candidates should have 2–4 years in fast-paced admin roles, strong MS Office skills, and excellent communication and attention to detail.

Qualifications

• High School Diploma or GED required.
• 2–4 years in a fast-paced, customer-facing administrative role.
• Proficiency with MS Office and strong communication skills.

Responsibilities

• Provides friendly and approachable services to visitors, employees, agents and customers.
• Answers phone calls and directs customers to licensed agents, as needed.
• Responds to general customer questions, complaints, and service-related questions.
• Distributes branch office mail and prepares outgoing mail; monitors general email box and routes accordingly.
• Assists the Branch Sales Manager with completing compliance audit requests.
• Processes and scans applications.
• Provides pending business support and follow through (gathering records, applications completion, & missing items).
• Creates/Exports reports from various systems for management.
• Processes expenses and reimbursements.
• Ensures office equipment is in working order.
• Ensures sales supplies are stocked and current.
• Coordinates off-site meetings and venues, as well as related logistics.
• Responsible for organizing private events in the branch at the BSM's direction (bonus dinners, recognition meetings, promotional payouts by BSO).
• General office duties: ordering supplies, billing, faxing, filling, & data entry.

Skills

Research & analysis

Communication (oral & written)

MS Office proficiency

Prioritization

Detail orientation

Adaptability

Education

High School Diploma or GED

Tools

MS Office

Job description

The Branch Office Administrator (BOA) at CNO Financial Group, Inc. reports to the Branch Sales Manager and helps the field management team with daily operations to reach branch goals.

The role covers Administrative Support, Recruiting & Agent Onboarding, and Compliance, responding to the branch's shifting needs. Candidates should have 2–4 years in fast-paced admin roles, strong MS Office skills, and excellent communication and attention to detail.