Branch Member Service Representative - Part-Time

OE Federal; Yuba City (CA); On-site; USD 60,000 - 80,000; Part time

Job summary

OE Federal Credit Union recherche un représentant des services aux membres à temps partiel pour developing and maintaining relationships with members. Le candidat idéal devra exceller en communication et service à la clientèle, tout en ayant une connaissance des produits de la coopérative. Des avantages compétitifs, y compris une rémunération attrayante et un équilibre travail/vie personnelle, sont offerts.

Benefits

Premium pay for bilingual skills

401(k) plan

Casual dress code

Work/life balance emphasis

Qualifications

• Diplôme de niveau secondaire requis.
• Compétences de communication interpersonnelle, verbales et écrites excellentes requises.
• Bilingue en anglais et espagnol de préférence.

Responsibilities

• Établir un environnement de service de haute qualité.
• Éduquer et vendre les produits et services aux membres.
• Traiter les demandes de transactions des membres.

Skills

Interpersonal communication

Verbal communication

Written communication

Customer service

Bilingual (English/Spanish)

Education

High School Diploma/GED

Tools

Microsoft Office

Microsoft Excel

Job description

Overview

Join the Best “UNION” Credit Union Around!

In 1964, OE Federal Credit Union opened its doors to serve union members with a simple goal of providing a better alternative to banks. A credit union is more than a financial institution. We are a community, a family. Our teams are our greatest asset, we are energetic, dynamic, and passionate about assisting our members with financial wellness. Built on a foundation of union pride, OE Federal is a 1.5 billion company and the country’s largest labor-based credit union serving more than 100,000 members nationwide!

Our People Make the Difference! Are you looking to take on a dynamic and challenging role? OE Federal is seeking to hire a part-time Member Services Representative!

Your Purpose

You will be responsible for developing, expanding and maintaining the credit union’s relationship with members by gaining an understanding of their financial needs, cross-selling products and services that address those needs and providing a high-quality service experience; while providing additional support to department staff with more complicated member requests.

What You'll Do

To succeed in this position, you must be able to satisfactorily perform common occurrences of each of the following under direct supervision from your manager:

• Actively engage members and establish a high-quality service environment by having a courteous and helpful attitude.
• Educate and cross-sell members on the credit union’s product and service offerings that can help them meet and exceed their financial needs.
• Promptly process member transaction requests on all applicable credit union products and services.
• Collaborate seamlessly with colleagues across departments and branches to deliver optimal and efficient service to our members. Uphold a standard of professionalism actively fostering positive relationships internally and externally.
• Develop and maintain a comprehensive understanding of the credit union’s products and services, ensuring compliance with applicable Federal and State laws, Credit Union banking regulations, and OE Federal Credit Union’s policies and procedures and current promotions.
• Perform other related duties as assigned.

Ideal Candidate Will Possess

• High School Diploma/ GED required.
• Excellent interpersonal, verbal and written communication skills required.
• Proficiency with Microsoft Office products, proficiency in Microsoft Excel is a plus
• Bilingual in English and Spanish preferred.

Salary Range: $18.42 - $25.48

OE Federal Credit Union offers competitive compensation. The offered salary considers experience, education, training, internal peer equity, job location and other business considerations when extending an offer. The salary outlined is based on working in Yuba City, California. The salary range will adjust to the applicant's work location. In addition to competitive salaries:

We offer superior benefits

• We emphasize a work/life balance
• Premium pay for bilingual skills (English/Spanish)
• A 401(k) plan
• Casual dress code

Find your team, find your fit!

If you think this job is the right fit for you, fill out our on-line application. Our application is pretty simple - you upload your resume and answer a few job-related questions. When you have completed the application, your information will be sent to our recruiting team.