Branch Member Service Associate (Part-Time) - Bowie, MD

Nasafcu; Bowie (MD); On-site; USD 28,929 - 30,307; Part time

Benefits offered by this job

401(k) with employer match

Life Insurance/AD&D

Paid leave

Education assistance

Employee assistance program

Job summary

Nasafcu in Bowie, Maryland, seeks a dedicated Part-time Branch Member Service Associate to provide exceptional customer service while promoting NASA FCU products. The role includes responsibilities like processing transactions, responding to inquiries, and advising members on financial solutions.

This position offers tiered training for career advancement and a competitive compensation package. Benefits include comprehensive healthcare and a 401(k) plan with employer match. Reliable transportation is required for occasional travel between locations.

Qualifications

• Minimum of one year of customer service experience in a financial setting.
• Experience in handling cash and understanding financial products.
• Familiarity with the operation of various account types like savings and checking.

Responsibilities

• Provide solutions and services to members' inquiries and needs.
• Process financial transactions and handle member account issues.
• Advise on available insurance protection options.

Skills

Customer service skills

Strong verbal communication

Cash handling experience

Sales/cross-selling experience

Education

High school diploma or GED

Job description

As a Part‑time Branch Member Service Associate you will deliver exceptional customer service in our branches while successfully promoting and selling NASA FCU products and services. You must possess proven customer service skills, strong verbal communication, and a desire to help others.

The position is tiered with formal training modules – you control your career advancement as you learn and execute new skills. In addition to a solid compensation package, there is also a generous part‑time benefits opportunity. This role requires travel to other locations on an as‑needed basis. Reliable transportation is required.

Responsibilities

• Empathizes with members and provides solutions to make it easy for members to acquire and effectively use NASA FCU products and services.
• Identifies member needs to provide solutions on products that meet the member's needs and facilitate the member's financial security.
• Responds to member inquiries regarding the operation of accounts, interest rates on savings and loan products, account discrepancies, credit, debit and ATM cards and loan applications.
• Processes a variety of financial transactions on member accounts including deposits, withdrawals, funds transfers, loan payments, check orders, share certificates, ACH/payroll/direct deposit, and stop‑payment set‑ups and changes.
• Handles complex member situations such as deceased member, guardianships, and representative payee accounts.
• Handles consumer loan application processing, document collection, and disbursements.
• Advises members regarding available insurance protection (life, disability, gap, etc.).
• All MSAs may be temporarily assigned to other branches or departments (Call Center) to meet the business needs of the Credit Union.
• All MSAs may be assigned duties to support other areas in the Credit Union.
• All MSAs are expected to support the Call Center queues (phone and email).

Qualifications

• High school diploma or general education degree (GED).
• A minimum of one year of customer service experience with cash handling or Bank/Credit Union/financial Call Center knowledge/experience with financial products.
• Cash handling experience required.
• Bank/Credit Union experience with at least 6 months of opening Personal Accounts such as savings, checking, CDs, Money Market.
• Experience with Specialty Accounts such as Trusts, Power of Attorney, Custodial Accounts, Guardianship Accounts, Estate, and Foreign Accounts. Experience with sales/cross‑selling.

Salary

• Branch MSA I: $21 - $22
• Branch MSA II: $23 - $24.50
• Position is overtime eligible.

Hours

• Typically, your schedule will include four weekdays (hours will vary with branch staffing needs). Part‑time employees are scheduled to work 8:30 am – 1:30 pm every Saturday.

Benefits

NASA Federal Credit Union offers an array of benefits including comprehensive healthcare, 401(k), paid leave, and more.

• 401(k) with employer match up to 6% and immediate 100% vesting
• Gain Sharing Bonus (eligibility rules apply)
• Life Insurance/AD&D
• Vacation Leave (excluding Outside Loan Officers)
• Sick and Safe Leave
• 11 Paid Holidays
• Education Assistance
• Employee Referral Bonus
• Credit Union Membership Eligible
• Employee Assistance Program
• Identity Theft Protection (additional fee to add family members)
• Pet Health Insurance
• Employee Discount Program

All benefits are based on meeting NASA Federal Credit Union's eligibility requirements and the carrier's terms and conditions.