Branch Manager- Westchester CA, Vice President

Citigroup; Los Angeles (CA); On-site; USD 102,000 - 153,000; Full time

Job summary

Citigroup in Los Angeles, CA seeks a Branch Manager SAFE Act to lead a sales-oriented team, grow client base, and develop business strategies aligned with Citi’s Retail Bank priorities. The role emphasizes coaching, relationship building, and risk-conscious leadership to sustain growth and service excellence.

Responsibilities include planning, budgeting, staff development, hiring, and ensuring regulatory compliance across branch operations while driving outbound sales and community partnerships.

Qualifications

• 6-10 years of relevant experience
• Previous experience in banking or financial industry preferred
• Sales management experience preferred
• Registered or willing to register as mortgage loan originator with Nationwide Mortgage Licensing
• Obtain or willing to obtain unique identifier from Registry
• Consistently demonstrates clear and concise written and verbal communication skills
• Consistently demonstrates analytic skills

Responsibilities

• Develop sales plans and drive production goals; build referral network and internal/external relationships
• Provide coaching and performance development; implement coaching plans to raise staff skills and achieve branch goals
• Develop and execute integrated sales, relationship, and credit strategies aligned with Retail Bank priorities to meet goals
• Identify opportunities to deepen relationships and grow client base; ensure optimal service and monitor controls
• Collaborate with branch partners to achieve goals and deliver customer service
• Use workforce planning to optimize staffing and set expectations; foster teamwork to achieve goals
• Partner with Assistant Manager and Division Operations to drive outbound sales and community partnerships
• Ensure adherence to operations; investigate losses; coach and manage staff performance
• Lead hiring, performance management, compensation and evaluations
• Plan and budget; contribute to policy and short-term resource planning
• Assess risk with business decisions and ensure compliance; escalate issues and maintain accountability

Skills

Sales management

Banking experience

Mortgage license

Communication skills

Education

Bachelor's degree

Master's degree

Job description

Job Description

The Branch Manager SAFE Act is a senior management professional responsible for providing full leadership and direction to a team of employees, grow sales and client base in coordination with the consumer sales team . The overall objective of this role is to lead a team grow sales, build customer loyalty and recommend the development of business strategies or initiatives and may include the management of activities by external organizations, and the direct management of individuals and sales teams.

Responsibilities

• Develop a sales plans and drive individual production goals, including building referral network and relationships with internal partners and external contacts
• Create an environment through activity-based coaching and performance development and implement/execute coaching plan to develop employee's skill set to achieve personal/branch goals
• Develop and execute integrated sales, relationship, and credit strategies that are aligned with the Retail Bank's priorities, execute business plan to achieve expected goals in all business categories
• Support portfolio growth by identifying opportunities to deepen relationships and increase client acquisition and ensure clients receive optimal service and monitor/adhere to operational controls
• Collaborate with branch partners to successfully achieve goals, build customer relationship and deliver customer service
• Leverage workforce planning tool to optimize staffing in branches and set expectations for branch staff, fostering an environment in which team members work together to achieve all business goals
• Integrate segment partners, partner with Assistant Manager and partner with the Division Operational to drive sales and drive outbound sales activities including: representing Citi and building partnerships in the community
• Conduct daily proof processes to ensure adherence to operational requirements; investigate controllable losses among branch staff; provide coaching and manage performance on decisions used
• Lead hiring process and coordinate performance management, compensation, communication and employee evaluation of branch staff
• Responsible for planning, budgeting and policy formulation and involved in short-term planning resource planning
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications

• 6-10 years of relevant experience required
• Previous experience in banking or financial industry preferred
• Sales management experience preferred
• Registered or willing to register as mortgage loan originator with Nationwide Mortgage Licensing
• Obtain or willing to obtain unique identifier from Registry
• Consistently demonstrates clear and concise written and verbal communication skills
• Consistently demonstrates analytic skills

Education

• Bachelor's Degree/University degree or equivalent experience
• Master's degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Job Family Group

Consumer Sales

Job Family

Branch Sales

Time Type

Full time

Primary Location

Los Angeles California United States

Salary Range

$101,760.00 - $152,640.00

In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Anticipated Posting Close Date

Oct 12, 2026