Branch Manager - Brooklyn West, Vice President

Citi; New York (NY); On-site; USD 107,120 - 160,680; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) plan

Paid time off packages

Job summary

Citi is seeking a Branch Manager SAFE Act in New York to lead a team focused on sales growth and customer loyalty. In this senior management role, you will develop sales strategies, support branch staff development, and ensure operational compliance. Key qualifications include 6-10 years of experience in banking, strong leadership skills, and a Bachelor’s degree. The position offers a salary between $107,120 and $160,680, along with comprehensive benefits including medical coverage and a retirement plan.

Qualifications

• 6-10 years of relevant experience required.
• Previous experience in banking or the financial industry preferred.
• Registered or willing to register as a mortgage loan originator.

Responsibilities

• Develop sales plans and drive individual production goals.
• Create an environment through coaching to develop skill sets.
• Support portfolio growth by increasing client acquisition.

Skills

Leadership

Sales management

Analytical skills

Communication skills

Education

Bachelor’s Degree or equivalent experience

Master’s degree preferred

Job description

The Branch Manager SAFE Act is a senior management professional responsible for providing full leadership and direction to a team of employees, growing sales and the client base in coordination with the consumer sales team. The overall objective of this role is to lead a team to grow sales, build customer loyalty and recommend the development of business strategies or initiatives. This may include the management of activities by external organizations, and the direct management of individuals and sales teams.

Responsibilities

• Develop sales plans and drive individual production goals, including building a referral network and relationships with internal partners and external contacts.
• Create an environment through activity‑based coaching and performance development and implement/execute a coaching plan to develop employees’ skill sets to achieve personal/branch goals.
• Develop and execute integrated sales, relationship, and credit strategies that are aligned with the Retail Bank's priorities, executing the business plan to achieve expected goals in all business categories.
• Support portfolio growth by identifying opportunities to deepen relationships and increase client acquisition and ensure clients receive optimal service while monitoring/adhere to operational controls.
• Collaborate with branch partners to successfully achieve goals, build customer relationships and deliver customer service.
• Leverage workforce planning tools to optimize staffing in branches and set expectations for branch staff, fostering an environment where team members work together to achieve all business goals.
• Integrate segment partners, partner with the Assistant Manager and the Division Operational to drive sales and drive outbound sales activities, including representing Citi and building partnerships in the community.
• Conduct daily proof processes to ensure adherence to operational requirements; investigate controllable losses among branch staff; provide coaching and manage performance decisions used.
• Lead the hiring process and coordinate performance management, compensation, communication, and employee evaluation of branch staff.
• Responsible for planning, budgeting and policy formulation and involved in short‑term planning and resource planning.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, while effectively supervising the activity of others and creating accountability with those who fail to maintain these standards.

Qualifications

• 6‑10 years of relevant experience required.
• Previous experience in banking or the financial industry preferred.
• Sales management experience preferred.
• Registered or willing to register as a mortgage loan originator with Nationwide Mortgage Licensing.
• Obtain or willing to obtain a unique identifier from the Registry.
• Consistently demonstrates clear and concise written and verbal communication skills.
• Consistently demonstrates analytic skills.

Education

• Bachelor’s Degree/University degree or equivalent experience.
• Master’s degree preferred.

This job description provides a high-level review of the types of work performed. Other job‑related duties may be assigned as required.

Salary & Benefits

$107,120.00 – $160,680.00. In addition to salary, Citi offers discretionary and formulaic incentive and retention awards. Benefits include medical, dental and vision coverage; 401(k); life, accident and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information about Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level and date of hire.

EEO Statement

Citi is an equal‑opportunity employer, and qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.