Branch Manager Trainee

Mariner Finance; Greenville (SC); Presencial; USD 47.000 - 61.000; Jornada completa

Descripción de la vacante

Mariner Finance in Greenville, SC seeks a Branch Manager to lead daily branch operations, deliver quality service to borrowers, and drive growth through customer-focused lending solutions.

This role requires a Bachelor’s degree or four years of related experience; willingness to relocate and travel to nearby branches; strong communication, problem-solving, and the ability to manage multiple tasks while upholding lending policies and regulatory standards.

Formación

• Bachelor's degree or four years related experience required.
• Willingness to relocate and travel to surrounding branches.
• Effective written and oral communication and PC skills.
• Ability to complete duties in a timely, accurate manner.
• Demonstrated problem-solving and interpersonal skills; licenses to sell insurance may be required.

Responsabilidades

• Provide quality service to existing and prospective customers seeking loans.
• Achieve consistent results and meet branch goals related to sales of products and services.
• Exercise lending authority when reviewing and approving applications and offering loan solutions.
• Participate in Branch Manager Training Program for leadership development.
• Assist management in task assignment and branch operations to maintain service levels.
• Manage exceptions to policy with leadership; resolve product and policy issues for customers.
• Engage in inside sales calls to promote other products and services.
• Support Branch Manager in prioritizing tasks and analyzing branch income statements.

Conocimientos

Effective communication

Problem solving

Interpersonal skills

Computer skills

Educación

Bachelor's degree or four years related experience

Descripción del empleo

Base Salary Range USD $22.60 - USD $22.60 /Hr. Join Mariner Finance!

Base + Incentive: This role is eligible for a competitive monthly incentive based on individual and company performance. The base salary offered within the posted range will be determined based on a variety of job-related factors, including relevant skills, qualifications, experience, and internal equity. Since 1927, the Mariner Finance family of companies has provided customers with creative, flexible, and convenient lending options. Headquartered in Baltimore, Mariner Finance operates coast-to-coast with physical locations in over half the states. With a growing number of employees, superior customer service remains the cornerstone of our business, and we pride ourselves in delivering a variety of loans with an enhanced focus on exceptional service. We work with customers to find options that are beneficial to their specific needs, which is why we are recognized by our customers as one of the community's consumer finance companies of choice.

Benefits: For information regarding our benefits, please visit: https://www.marinerfinance.com/careers/benefits/ All full time employees are provided with a generous benefits package in addition to their monetary compensation. Learn more about it today.

Job Details

Responsibilities and Duties:

• Provide quality service to existing and prospective customers seeking loans.
• Achieve consistent results and meet expected individual and branch goals related to the sale of company products and services.
• Exercise lending authority when reviewing and approving applications and use product knowledge in offering loan solutions that meet customer needs.
• Take initiative in learning the lending and collection job functions and duties of all branch personnel during the Branch Manager Training Program.
• Assist management in proactive daily task assignment to ensure branch is structured to provide quality customer service level.
• Manage approval of exceptions to policy as authorized by management based on the nature of exception, retention needs, and related factors. Use problem-solving skills to resolve product, service, and policy-related obstacles for customer.
• Act proactively in the retention and maintenance of existing accounts by placing inside sales calls to help develop awareness of other products and services.
• Assist Branch Manager in the management of multiple priorities with existing and potential customers, initiate contact with customers to acquire additional financial information, complete reports, and communicate/resolve problem situations.
• Exercise authority to ensure policies and procedures are met when monitoring/approving monthly expenses using annual business plan. Assist manager in review of branch income statement and implementing action plans based on analysis.
• In manager's absence, provide leadership to branch team and coordinate functions and daily operational issues through communication with the District Manager/AVP.
• Perform relief assignments in other markets across the organization to practice and demonstrate learned skills.
• May perform additional functions depending on market demand and branch staffing in order to provide consistent quality customer service. Other functions include but are not limited to: collecting payments, completing and processing loan applications, contacting customers for late payments, cashiering, answering phone, photocopying, filing, etc.

Required Qualifications

• Bachelor's degree or four (4) years of related experience in Consumer Lending and/or Financial Services industry can be substituted for college degree. Military rank may also be substituted for a Bachelor's degree (e.g. E-4, W1, or O3 and above).
• Applicants MUST be willing to relocate and have the availability to travel to surrounding branches when needed.Reliable transportation required.
• Effective communication (written & oral) and personal computer skills.
• Ability to complete essential duties/functions in a timely, accurate manner.
• Demonstrated problem-solving skills and interpersonal skills in demanding situations.
• Must obtain applicable, required licenses to sell insurance products offered to customers by the branch.
• Must perform work related tasks at the assigned branch location except in the event of an emergency as determined by the company in consultation, as necessary, with applicable regulatory agencies.

Preferred Qualifications:

• Customer service experience.
• Internship or work experience in the Consumer Lending or Financial Services industry.
• Bilingual fluency in Spanish/English

Hours of Work:

• Monday, Wednesday, Thursday: 9:00AM-5:00PM
• Tuesday: 9:00AM-7:00PM
• Friday: 9:00AM-5:30PM
• Saturday hours required seasonally and as business needs require.

To the extent permitted by law, the Company may, in its sole discretion, change the work schedule to address business needs. Work hours will depend on the business hours of the time zone serviced.

Physical Demands:

While per