Branch Manager Trainee

Mariner Finance; Nashville (TN); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Generous benefits package

Monthly incentive

Job summary

Mariner Finance is seeking a customer-focused loan professional in Nashville to provide quality service to existing and prospective customers. You will help meet branch sales goals by offering suitable loan products and exercising lending authority when reviewing applications.

You will participate in a Branch Manager Training Program, assisting in daily tasks and ensuring superior customer service. The role may involve some travel to nearby branches and requires relocation willingness.

Qualifications

• Bachelor's degree or four (4) years of related experience in Consumer Lending or Financial Services.
• Willingness to relocate and travel to surrounding branches as needed.
• Effective communication (written & oral) and PC skills.
• Ability to complete duties accurately and timely.

Responsibilities

• Provide quality service to existing and prospective loan customers.
• Achieve branch goals related to sales of company products and services.
• Exercise lending authority when reviewing applications and offering loan solutions.
• Learn lending and collection duties during Branch Manager Training Program.
• Assist management in daily tasks to ensure quality customer service at the branch.
• Monitor and approve monthly expenses in line with the annual business plan.

Skills

Customer service

Sales skills

Effective communication

Relocation willingness

Bilingual Spanish/English

Education

Bachelor's degree or 4 years related experience

Job description

Base Salary Range USD $22.60 - USD $22.60 /Hr. Join Mariner Finance!

Base + Incentive: This role is eligible for a competitive monthly incentive based on individual and company performance. The base salary offered within the posted range will be determined based on a variety of job-related factors, including relevant skills, qualifications, experience, and internal equity. Since 1927, the Mariner Finance family of companies has provided customers with creative, flexible, and convenient lending options. Headquartered in Baltimore, Mariner Finance operates coast-to-coast with physical locations in over half the states. With a growing number of employees, superior customer service remains the cornerstone of our business, and we pride ourselves in delivering a variety of loans with an enhanced focus on exceptional service. We work with customers to find options that are beneficial to their specific needs, which is why we are recognized by our customers as one of the community's consumer finance companies of choice.

Benefits: For information regarding our benefits, please visit: https://www.marinerfinance.com/careers/benefits/ All full time employees are provided with a generous benefits package in addition to their monetary compensation. Learn more about it today.

Job Details

Responsibilities and Duties:

• Provide quality service to existing and prospective customers seeking loans.
• Achieve consistent results and meet expected individual and branch goals related to the sale of company products and services.
• Exercise lending authority when reviewing and approving applications and use product knowledge in offering loan solutions that meet customer needs.
• Take initiative in learning the lending and collection job functions and duties of all branch personnel during the Branch Manager Training Program.
• Assist management in proactive daily task assignment to ensure branch is structured to provide quality customer service level.
• Manage approval of exceptions to policy as authorized by management based on the nature of exception, retention needs, and related factors. Use problem-solving skills to resolve product, service, and policy-related obstacles for customer.
• Act proactively in the retention and maintenance of existing accounts by placing inside sales calls to help develop awareness of other products and services.
• Assist Branch Manager in the management of multiple priorities with existing and potential customers, initiate contact with customers to acquire additional financial information, complete reports, and communicate/resolve problem situations.
• Exercise authority to ensure policies and procedures are met when monitoring/approving monthly expenses using annual business plan. Assist manager in review of branch income statement and implementing action plans based on analysis.
• In manager's absence, provide leadership to branch team and coordinate functions and daily operational issues through communication with the District Manager/AVP.
• Perform relief assignments in other markets across the organization to practice and demonstrate learned skills.
• May perform additional functions depending on market demand and branch staffing in order to provide consistent quality customer service. Other functions include but are not limited to: collecting payments, completing and processing loan applications, contacting customers for late payments, cashiering, answering phone, photocopying, filing, etc.

Required Qualifications

• Bachelor's degree or four (4) years of related experience in Consumer Lending and/or Financial Services industry can be substituted for college degree. Military rank may also be substituted for a Bachelor's degree (e.g. E-4, W1, or O3 and above).
• Applicants MUST be willing to relocate and have the availability to travel to surrounding branches when needed.Reliable transportation required.
• Effective communication (written & oral) and personal computer skills.
• Ability to complete essential duties/functions in a timely, accurate manner.
• Demonstrated problem-solving skills and interpersonal skills in demanding situations.
• Must obtain applicable, required licenses to sell insurance products offered to customers by the branch.
• Must perform work related tasks at the assigned branch location except in the event of an emergency as determined by the company in consultation, as necessary, with applicable regulatory agencies.

Preferred Qualifications:

• Customer service experience.
• Internship or work experience in the Consumer Lending or Financial Services industry.
• Bilingual fluency in Spanish/English

Hours of Work:

• Monday, Wednesday, Thursday: 9:00AM-5:00PM
• Tuesday: 9:00AM-7:00PM
• Friday: 9:00AM-5:30PM
• Saturday hours required seasonally and as business needs require.

To the extent permitted by law, the Company may, in its sole discretion, change the work schedule to address business needs. Work hours will depend on the business hours of the time zone serviced.

Physical Demands:

While per