Branch Manager - Queens West, Bilingual Spanish Speaking Preferred, Vice President

Citigroup Inc.; Ridgewood (NY); On-site; USD 107,120 - 160,680; Full time

Job summary

Citigroup Inc. in Ridgewood, NY is seeking a senior sales & branch leadership professional responsible for developing sales plans, driving production goals, coaching staff, and aligning strategies with Retail Bank priorities to grow the portfolio.

This role emphasizes risk assessment, compliance, hiring, performance management, and collaboration with branch partners to deliver exceptional customer service and achieve branch goals.

Qualifications

• 6–10 years of relevant experience required.
• Previous experience in banking or the financial industry preferred.
• Sales-management experience preferred.
• Registered or willing to register as a mortgage loan originator with Nationwide Mortgage Licensing.
• Obtain or willing to obtain a unique identifier from Registry.
• Consistently demonstrates clear and concise written and verbal communication skills.
• Consistently demonstrates analytical skills.

Responsibilities

• Develop sales plans and drive individual production goals, including building a referral network and relationships with internal partners and external contacts.
• Create an environment through activity-based coaching and performance development, implementing a coaching plan to develop employees’ skill set and achieve personal/branch goals.
• Develop and execute integrated sales, relationship and credit strategies aligned with Retail Bank priorities, executing the business plan to achieve expected goals in all business categories.
• Support portfolio growth by identifying opportunities to deepen relationships and increase client acquisition, ensuring clients receive optimal service and monitoring/adhere to operational controls.
• Collaborate with branch partners to successfully achieve goals, build customer relationships and deliver customer service.
• Leverage workforce-planning tools to optimize staffing and set expectations for branch staff, fostering an environment where the team works together to achieve business goals.
• Integrate segment partners and collaborate with the Assistant Manager and Division Operations to drive sales and outbound sales activities, including representing Citi and building community partnerships.
• Conduct daily proof processes to ensure adherence to operational requirements, investigate controllable losses among branch staff, and provide coaching while managing performance decisions.
• Lead the hiring process and coordinate performance management, compensation, communication and employee evaluation of branch staff.
• Take responsibility for planning, budgeting and policy formulation, including short-term resource planning.
• Assess risk when making business decisions, safeguarding Citigroup, its clients and assets, driving compliance with applicable laws, rules and regulations, applying sound ethical judgment, and effectively supervising others to ensure accountability.

Skills

Sales management

Banking industry experience

Communication skills

Analytical skills

Education

Bachelor’s degree

Master’s degree preferred

Job description

Responsibilities

• Develop sales plans and drive individual production goals, including building a referral network and relationships with internal partners and external contacts.
• Create an environment through activity‑based coaching and performance development, implementing a coaching plan to develop employees’ skill set and achieve personal/branch goals.
• Develop and execute integrated sales, relationship and credit strategies aligned with Retail Bank priorities, executing the business plan to achieve expected goals in all business categories.
• Support portfolio growth by identifying opportunities to deepen relationships and increase client acquisition, ensuring clients receive optimal service and monitoring/adhere to operational controls.
• Collaborate with branch partners to successfully achieve goals, build customer relationships and deliver customer service.
• Leverage workforce‑planning tools to optimize staffing and set expectations for branch staff, fostering an environment where the team works together to achieve business goals.
• Integrate segment partners and collaborate with the Assistant Manager and Division Operations to drive sales and outbound sales activities, including representing Citi and building community partnerships.
• Conduct daily proof processes to ensure adherence to operational requirements, investigate controllable losses among branch staff, and provide coaching while managing performance decisions.
• Lead the hiring process and coordinate performance management, compensation, communication and employee evaluation of branch staff.
• Take responsibility for planning, budgeting and policy formulation, including short‑term resource planning.
• Assess risk when making business decisions, safeguarding Citigroup, its clients and assets, driving compliance with applicable laws, rules and regulations, applying sound ethical judgment, and effectively supervising others to ensure accountability.

Qualifications

• 6‑10 years of relevant experience required.
• Previous experience in banking or the financial industry preferred.
• Sales‑management experience preferred.
• Registered or willing to register as a mortgage loan originator with Nationwide Mortgage Licensing.
• Obtain or willing to obtain a unique identifier from Registry.
• Consistently demonstrates clear and concise written and verbal communication skills.
• Consistently demonstrates analytical skills.

Education

• Bachelor’s Degree/University degree or equivalent experience.
• Master’s degree preferred.

This job description provides a high‑level review of the types of work performed. Other job‑related duties may be assigned as required.

Salary: $107,120.00 – $160,680.00.

Primary location: Ridgewood, New York, United States.

We are an equal‑opportunity employer and will consider qualified candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, please review the Accessibility at Citi guidelines.

View Citi’s EEO Policy Statement and Know Your Rights poster.