Branch Manager – Low-Voltage Electronics | Full-Time

The Staff Pad; Grand Rapids (MI); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

SEP IRA contributions

Profit-sharing bonuses

Medical, dental, and vision coverage

Career development & promote-from-with

Travel flexibility

Job summary

The Staff Pad is partnering with a Grand Rapids, MI family-owned distributor to hire an experienced Branch Manager. You will lead daily branch operations, oversee sales and logistics, and implement policies to drive efficiency and growth.

The ideal candidate has 5–7 years in sales with 1–3 years of management, plus experience in low-voltage industries. Travel (<10%) and mentoring responsibilities are expected as part of the role.

Qualifications

• 5–7 years of relevant sales experience with 1–3 years of management experience preferred.
• Experience in low-voltage industries, including fire and life safety, video surveillance, access control, and voice communication.
• Demonstrated ability to lead, train, and mentor staff and manage branch operations.

Responsibilities

• Lead day-to-day branch operations and manage sales and logistics teams.
• Maintain customer service standards and report service concerns as needed.
• Oversee inventory, shipping/receiving, and showroom appearance for accuracy.
• Drive growth by prospecting customers and supporting go-to-market strategies.
• Mentor the branch team and ensure training and development.
• Ensure compliance with company policies and safety standards.

Skills

Verbal and written communication

Problem-solving

Independent work

Training and mentoring

Willingness to travel (<10%)

Physical capability (lift up to 70 lbs

MS Office & ERP proficiency

Education

High school diploma or equivalent

Tools

ERP

Microsoft Office

Job description

The Staff Pad has partnered with a reputable family-owned distributor of low-voltage electronics to hire an experienced Branch Manager for their Grand Rapids, MI location

The Branch Manager will lead day-to-day branch operations, oversee sales and logistics teams, and implement policies, procedures, and best practices that drive operational efficiency and business growth

What You’ll Do

• Maintain company's customer service standards and report service concerns as needed
• Oversee and understand all branch sales and operational functions, including sales, shipping, receiving, repairs/CRS, RM modules, and inventory
• Partner with Sales and Marketing to strengthen vendor relationships, coordinate training and counter days, and support go-to-market strategies
• Drive branch growth by prospecting new customers and supporting team sales efforts
• Reduce slow-moving, discontinued, and dead stock while managing inventory performance metrics, with a focus on:
  • Inventory turns, D&E ranked products, and surplus stock
• Achieve branch and personal sales goals established by the Sales Manager by:
  • Planning sales strategies and mentoring the existing sales team
  • Setting goals to support monthly and quarterly sales targets
• Review customer performance, recover lost business, support customer growth, and manage gross profit goals
• Partner with Corporate on recruiting, hiring, onboarding, training, and employee development
• Support ongoing training, product knowledge, skill development, and employee mentorship
• Train and mentor the Assistant Branch Manager to support branch operations during absences
• Promote team performance, growth, accountability, and effective delegation
• Partner with Sales, Operations, and HR on employee evaluations and personnel matters
• Maintain accurate inventory, warehouse/showroom organization, cycle counts, and physical inventory preparation
• Oversee daily showroom stocking, merchandising, and appearance, ensuring demonstration units are current and operational
• Ensure all administrative tasks and branch reporting are completed accurately and on time
• Maintain regular communication with Sales Management and Corporate
• Ensure compliance with company policies and procedures and report violations to the Sales/Operations Manager
• Maintain a safe, secure, clean, and professional work environment

What We Are Looking For

• High school diploma or equivalent
• 5–7 years of relevant sales experience + 1–3 years of management experience preferred
• Experience in low-voltage industries, particularly fire and life safety, video surveillance, access control, and voice communication

Additional Skills & Attributes

• Strong verbal and written communication & problem-solving skills
• Ability to work independently and collaboratively
• Training and mentoring skills
• Willingness to travel and work occasional evenings/weekends (<10% travel)
• Ability to perform physical tasks and occasionally lift/move up to 70 lbs
• Ability to meet required visual demands
• Computer, phone, ERP, Microsoft Office, and standard office equipment proficiency

What You Can Expect

• Competitive salary with performance-based incentives
• SEP IRA contributions and annual profit-sharing bonuses
• Affordable medical, dental, and vision coverage
• Ongoing development, career advancement, and a promote-from-within culture
• Branch and warehouse/showroom environment with frequent interaction with inventory, warehouse operations, and customers

Schedule: Full-Time | O ccasional evenings/weekends | <10% travel

Location/Region: Grand Rapids, Michigan