Branch Leader: Growth, Service & Team Coaching

Heights Finance Corporation; La Follette (TN); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Paid Time Off

Medical

Dental

Vision

401(k) with company match

Employee Assistance Program

Tuition Reimbursement

Leadership Development Programs

Monthly Bonus Program

Job summary

Heights Finance Corporation in LaFollette, TN is seeking an Assistant Branch Manager to support the Branch Manager in delivering exceptional service and financial solutions to customers. This full-time role requires leadership, teamwork, and a customer-focused mindset.

You will help grow the branch, guide loan processes, manage delinquency issues, coach staff, and contribute to succession planning while adhering to company policies and regulatory standards.

Qualifications

• Community Impact: Demonstrated ability to make a positive difference in the community by assisting others, whether through customer service, project management, or team support.
• Leadership and Influence: Proven skills in influencing and leading others, with a focus on personal and organizational growth.
• Career Development: Commitment to career advancement, with a history of taking on new challenges and continuous learning.
• Customer Guidance: Experience in guiding clients or stakeholders through various processes, providing support and advice.
• Team Support: Ability to support and contribute to the growth of team members, fostering a collaborative and inclusive environment.
• Educational Background: High School diploma or equivalent; associate or bachelor’s degree is a plus.
• Industry Experience: 1-2 year(s) in the consumer finance, lending, or banking industries preferred.

Responsibilities

• As an Assistant Branch Manager, you will work alongside the Branch Manager, supporting their efforts to lead the team and deliver exceptional service to both new and existing customers, guiding them through securing the financial solutions they need.
• Foster Branch Growth: Implement marketing strategies, nurture business relationships, and support daily operations to achieve goals.
• Guide Loan Processes: Assist with new and refinanced loans, ensuring compliance while delivering excellent customer service.
• Support Delinquency Management: Address delinquent accounts with care, working to find solutions that benefit both the branch and customers.
• Lead by Example: Set a positive standard for customer service and sales, addressing customer concerns with empathy and professionalism.
• Inspire the Team: Provide coaching, training, and ongoing support to help the team reach their full potential.
• Continue to Evolve: Engage in ongoing training and development, set personal goals, and aim to be a key part of the company’s succession plan.

Skills

Community impact

Leadership

Career development

Customer guidance

Team support

Educational background

Industry experience

Education

High School diploma or equivalent

Job description

Heights Finance Corporation in LaFollette, TN is seeking an Assistant Branch Manager to support the Branch Manager in delivering exceptional service and financial solutions to customers. This full-time role requires leadership, teamwork, and a customer-focused mindset.

You will help grow the branch, guide loan processes, manage delinquency issues, coach staff, and contribute to succession planning while adhering to company policies and regulatory standards.