Branch Manager IV

Ritchie Bros. Auctioneers, Inc.; Puyallup (WA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401k with company match

15 days of PTO

Job summary

RB Global, through its IAA network, is seeking a Branch Manager for a high volume auction branch designated Top 20 in Canada. You will oversee overall performance and operations, ensure profitability, sales and customer service, and mentor local staff to drive engagement and safety.

This role requires 3–4 years of operations experience, strong leadership, and the ability to travel about 20%. You will coordinate with staff at all levels, implement efficient procedures, and help grow the branch

Qualifications

• 3–4 years' experience in a similar role.
• Strong operations background with proven results.
• Excellent customer relations skills and ability to lead multiple levels of staff.
• Knowledge of employment laws and practices is a plus.
• Experience or knowledge of insurance, automobile, or parts industries is helpful.
• Typical business office environment; ability to work indoors and outdoors.
• Willingness to travel approximately 20% of the time.

Responsibilities

• Oversee overall performance and operation of assigned branch locations; manage planning process.
• Monitor and maintain current branch/service center positions.
• Coach, mentor, and develop staff; oversee onboarding and career development.
• Develop and implement new internal procedures to improve efficiencies.
• Ensure branch meets or exceeds profitability, sales, and customer service targets.
• Market the branch within approved expense budgets.
• Lead performance management and development processes across staff.
• Handle personnel issues including hiring and terminations.
• Develop business and branch growth; update regional management on P&L.

Skills

Operations management

Customer relations

Team leadership

Travel readiness

Planning & budgeting

Job description

About Us

RB Global (NYSE: RBA)

RB Global (NYSE: RBA) (TSX: RBA) is a leading, omnichannel marketplace that provides value-added insights, services and transaction solutions for buyers and sellers of commercial assets and vehicles worldwide. Through its auction sites in 13 countries and digital platform, RB Global serves customers in more than 170 countries across a variety of asset classes, including automotive, commercial transportation, construction, government surplus, lifting and material handling, energy, mining and agriculture.

The company’s marketplace brands include Ritchie Bros., the world’s largest auctioneer of commercial assets and vehicles offering online bidding, and IAA, a leading global digital marketplace connecting vehicle buyers and sellers. RB Global’s portfolio of brands also includes Rouse Services, which provides a complete end-to-end asset management, data-driven intelligence and performance benchmarking system; SmartEquip, an innovative technology platform that supports customers’ management of the equipment lifecycle and integrates parts procurement with both OEMs and dealers; Xcira, a leader in live simulcast auction technologies; and Veritread, an online marketplace for heavy haul transport.

RB Global full-time employees are offered medical, dental, vision, and basic life insurances. Employees are able to enroll in our company’s 401k plan and RB Global will match 100% for the first 4% contributed. Employees will also receive 15 days of PTO each year.

Job Description

Controls driving the overall performance and operations for a high volume LARGE size, annually designated as an IAA Top 20 (top 2 in Canada), auction branch. The position is responsible for ensuring the branch meets or exceeds its planned profitability, sales, and customer service levels. The Branch Manager interacts with all levels of staff within IAA and is responsible for maintaining an engaged, safe, and positive work environment by managing and mentoring local staff.

Responsibilities

• Responsible for overall performance and operation of assigned auction branch locations; managing planning process
• Monitor and maintain current branch/ service center positions
• Coach, mentor, and develop staff, including overseeing new employee onboarding and providing career development planning and opportunities
• Develop and implement new methods of internal procedures to improve efficiencies
• Ensure that branch/service center meets or exceeds its planned profitability sales and customer service levels
• Successfully market the branch/service center within the approved expense budget
• Lead employees using a performance management and development process that provides an overall context and framework to encourage employee contribution and includes goal setting, feedback, and performance management where required
• Support and handle all personnel issues, including hiring and terminating employees
• Develop business and branch growth
• Update the area/regional manager regarding the profit and loss operating results of the branch
• Responsible for the overall safety and security of all branch personnel and company assets
• Provide oversight and direction to the employees in the operating unit per the organization's policies and procedures
• Consciously create a workplace culture that is consistent with the overall organization's and that emphasizes the identified mission, vision, guiding principles, and values of the organization
• Perform other duties as assigned

Qualifications

• 3-4 years' experience
• Strong operations background and experience
• Excellent customer relations skills and ability to manage several levels of employees
• General knowledge of various employment laws and practices and employee relations
• Experience or knowledge of insurance, automobile or parts industries and general mechanical knowledge of makes and models of vehicles
• Typical Business office Environment
• Work both indoors and outdoors Environment, year-round
• Ability to travel approx. 20% of time