Branch Manager III

Lendmark Financial Services; La Puente (CA); On-site; USD 43,000 - 52,000; Full time

Job summary

Lendmark Financial Services is hiring a Branch Manager in California. The role drives daily branch operations, oversees lending, customer service, and security, and leads staff to achieve sales goals. It involves coaching, relationship-building, and ensuring compliance with guidelines.

The ideal candidate brings strong consumer finance experience, leadership skills, and the ability to relocate if needed. A competitive salary and benefits support the collaborative, customer-focused culture.

Qualifications

• High School Diploma or GED required.
• Five or more years of consumer finance experience and related management experience.
• Personnel management and budgeting skills.
• Effective communication, organization and sales skills.
• Proficient with industry loan software and MS Office applications.

Responsibilities

• Lead and motivate staff to meet branch profitability, loan volume, credit quality, delinquency and expenses.
• Develop new business and maintain customer relationships within the community.
• Oversee hiring, training, performance reviews, and staffing decisions; set lending authority.
• Ensure high-quality client service and assist clients with solutions; monitor satisfaction.
• Perform other duties as assigned.

Skills

Sales skills

Communication skills

Organizational skills

Education

High School Diploma or GED

Tools

Loan software

Microsoft Excel

Microsoft Word

Job description

At Lendmark Financial Services, we believe the success of our company is specifically attributable to the quality of our employees and their commitment to our customers. We value each customer and understand that people want to do business with people who care. That’s one way we differ from our competitors. We are proud of what we as a team have accomplished. We will always strive for improvement, our motto since day one has been “Success is the only option.”

Lendmark Financial Services offers a comprehensive benefits package for employees and dependents that includes medical, dental, vision benefits, paid time off, paid holidays, 401(k), life insurance, long-term disability, tuition assistance and an employee assistance program. We also offer optional benefits such as critical care, auto, home and pet insurance as well as other ancillary insurance options.

GENERAL SUMMARY:
The role of Branch Manager is responsible for the administration and efficient daily operation of a full service branch office, including operations, lending, product sales, customer service, and security and safety in accordance with Lendmark Financial Services objectives. Develops new business; provides a superior level of customer relations and promotes the sales and service culture through coaching, guidance and staff motivation. In addition, achieves individual and branch sales goals through new business sales, referrals and retention of account relationships. Provides leadership, training and supervision; delegates day to day operations to the Assistant Branch Manager or other branch personnel.

ESSENTIAL JOB RESPONSIBILITIES:

• Manage and motivate staff to meet goals and objectives relating to branch profitability, loan volume, credit quality, delinquency and expense. Make loan decisions up to established lending limits, close consumer loans, and collect accounts in more critical stages of delinquency while ensuring adherence to state and federal guidelines.

• Actively pursue business development relationships within his/her community. Sell products and services to meet sales goals.

• Manage matters regarding hiring, staffing, training, performance reviews and terminations as applicable. Establish lending authority for associates.

• Ensure a high quality of client service. Assist clients with the implementation of solutions, and monitor overall client satisfaction.

• All other duties as assigned.

BASIC QUALIFICATIONS:

• High School Diploma or GED from accredited institution

• Five or more years of consumer finance experience and related industry and/or related management experience

• Personnel management and budgeting skills

• Effective communication, organization and sales skills

• Proficient working knowledge of industry related loan software, Microsoft Windows, Excel and Word Applications

PREFERRED/DESIRED QUALIFICATIONS:

• Industry-related experience

• Bilingual, Spanish/English

• Ability to relocate

COMPENSATION:

• The salary range for this position is $31.25/hr - $38.46/hr, based on the specific Knowledge, Skills, Abilities and/or Experience of the selected candidate.

• This position is eligible for Quarterly Incentive compensation based on individual and company performance guidelines.

WORKING CONDITIONS:

• Normal office environment

• Ability to travel, occasionally overnight

If you are interested in a fast paced, high growth, team oriented and great culture environment, you'll enjoy a career with us!