Branch Manager II

Lendmark Financial Services; Stafford (VA); On-site; USD 64,000 - 68,000; Full time

Job summary

The Branch Manager role at Lendmark Financial Services oversees the daily operations of a full-service branch, driving lending, customer service, and staff performance. You will lead sales initiatives, manage risk, and ensure compliance while fostering a customer-centric culture.

If you have strong leadership, coaching, and budgeting skills, this role offers opportunities to develop business relationships within the community and achieve branch goals through coaching and collaboration.

Qualifications

• High School Diploma or GED required.
• 3-5 years of consumer finance experience or related industry experience.
• Personnel management and budgeting skills.
• Effective communication, organization and sales skills.
• Proficient working knowledge of loan software and Microsoft Office applications.

Responsibilities

• Manage and motivate staff to meet goals relating to profitability, loan volume and delinquency.
• Make loan decisions up to lending limits and collect accounts with adherence to guidelines.
• Actively pursue business development relationships within the community and meet sales goals.
• Oversee hiring, staffing, training and performance reviews; assign duties to staff.
• Ensure high quality client service and monitor overall client satisfaction.

Skills

Staff management

Sales skills

Communication skills

Budgeting

Education

High School Diploma or GED

Tools

Loan software

Job description

At Lendmark Financial Services, we believe the success of our company is specifically attributable to the quality of our employees and their commitment to our customers. We value each customer and understand that people want to do business with people who care. That’s one way we differ from our competitors. We are proud of what we as a team have accomplished. We will always strive for improvement, our motto since day one has been “Success is the only option.”

Lendmark Financial Services offers a comprehensive benefits package for employees and dependents that includes medical, dental, vision benefits, paid time off, paid holidays, 401(k), life insurance, long-term disability, tuition assistance and an employee assistance program. We also offer optional benefits such as critical care, auto, home and pet insurance as well as other ancillary insurance options.

SUMMARY

The role of Branch Manager is responsible for the administration and efficient daily operation of a full service branch office, including operations, lending, product sales, customer service, and security and safety in accordance with Lendmark Financial Services objectives. Develops new business; provides a superior level of customer relations and promotes the sales and service culture through coaching, guidance and staff motivation. In addition, achieves individual and branch sales goals through new business sales, referrals and retention of account relationships. Provides leadership, training and supervision; delegates day to day operations to the Assistant Branch Manager or other branch personnel.

MAJOR DUTIES/RESPONSIBILITIES

• Manage and motivate staff to meet goals and objectives relating to branch profitability, loan volume, credit quality, delinquency and expense.
• Make loan decisions up to established lending limits, close consumer loans, and collect accounts in more critical stages of delinquency while ensuring adherence to state and federal guidelines.
• Actively pursue business development relationships within his/her community. Sell products and services to meet sales goals.
• Manage matters regarding hiring, staffing, training, performance reviews and terminations as applicable. Establish lending authority for associates.
• Ensure a high quality of client service. Assist clients with the implementation of solutions, and monitor overall client satisfaction.
• All other duties as assigned.

BASIC QUALIFICATIONS

• High School Diploma or GED from accredited institution
• 3-5 years of consumer finance experience or related industry experience
• Personnel management and budgeting skills
• Effective communication, organization and sales skills
• Proficient working knowledge of industry related loan software, Microsoft Windows, Excel and Word Applications

PREFERRED/DESIRED QUALIFICATIONS

• Industry-related experience
• Bilingual, Spanish/English

COMPENSATION

• The salary range for this position is $64,000/year - $68,000/year and competitive based on the job duties as well as the specific Knowledge, Skills, Abilities and Experience of the selected candidate.
• This position is eligible for Quarterly Incentive compensation based on individual and company performance guidelines.

WORKING CONDITIONS

• Normal office environment
• Ability to travel, occasionally overnight

If you are interested in a fast paced, high growth, team oriented and great culture environment, you'll enjoy a career with us!