Branch Manager II - South Anchorage

Ultipro; Anchorage (AK); On-site; USD 76,000 - 113,000; Full time

Benefits offered by this job

Health & Wellness

Financial Security

Paid Time Off

Job summary

Credit Union 1 in Anchorage seeks a Branch Manager to lead the South Anchorage Branch’s daily operations, drive member experiences, and coach a high-performing team. You will oversee lending, compliance, security, and branch performance while delivering on growth objectives and service standards.

You will manage staff development, scheduling, and performance evaluations, ensuring a positive work environment, strong service metrics, and adherence to regulatory requirements in a dynamic

Qualifications

• Must have high school diploma or equivalent; some college coursework desirable.
• Minimum two years supervisory experience in a financial institution.
• Experience evaluating consumer loan requests preferred.
• Strong understanding of regulatory requirements for financial instruments.
• Professional, confidential handling of member and employee matters.
• Ability to supervise, motivate and lead branch staff to meet goals.

Responsibilities

• Strategically implement branch goals and control costs while maintaining service quality.
• Conduct training, coaching and observations to improve team performance.
• Analyze branch operations, security, growth and services; report findings.
• Oversee scheduling, training and performance evaluations of staff.
• Promote growth of the branch’s loans and deposits and meet plans.
• Manage branch security, maintenance and opening/closing procedures.

Skills

Leadership

Branch Operations

Coaching

Communication

Sales Mindset

Education

High school diploma

Some college coursework

Job description

• Pay or shift range: $75,692 USD to $112,559 USD
  At Credit Union 1, we are committed to fostering an inclusive, equitable, and transparent workplace. The salary range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons. In line with our salary administration policy, starting base salaries for new hires typically fall in-between the minimum and midpoint of the designated pay range.

Description

The Branch Manager leads Credit Union 1's (CU1) branch operations and team performance to deliver exceptional member experiences while supporting CU1's growth and success. This role fosters a positive, high-performing environment through coaching, development, and accountability, ensuring employees have the support and resources needed to thrive. The Branch Manager oversees lending activities, maintains operational excellence and compliance, and takes ownership of resolving member and employee concerns with integrity and timely follow-up.

This position is located at our South Anchorage Branch (8935 Old Seward Hwy,. )

Pay Range: $75,692 - $112,559

ESSENTIAL JOB FUNCTIONS:

• Strategic Leadership - Strategically implement credit union goals and objectives consistent with Credit Union 1’s mission and core values. Responsible for maintaining quality service and controlling costs.
• Employee Development – Conduct ongoing training, coaching, and observations to enhance team performance. Demonstrate effective use of this process with all member interactions.
• Operational Oversight - Analyze and assess branch operations, security, growth and services. Inform the Director of Branch Operations of any findings in order that timely and informed action may be taken.
• Staff Management – Oversee scheduling, training, and performance evaluations to build a motivated, high-performing team capable of meeting short and long term credit union goals and objectives.
• Business Growth - Promote growth of the branch, its loans and deposits, and achieve the elements of the branch plans.
• Branch Security & Maintenance - Manage the maintenance, security and safety of the branch. Open and close the branch as needed. Follow operational procedures for opening and closing the branch.
• Branch Support - Assume responsibility for all aspects of branch functions as needed.
• Loan Processing - Prepare and process all documents and proceeds for approved loans, maintaining all loan documents through closing in an orderly, accurate manner.
• Team Coaching - Promote growth of branch employee skills by observing, coaching and providing feedback on their interactions and techniques with branch staff in service, culture, loans and other job duties.
• Branch Appearance - Responsible for appearance of branch to include teller line, lobby, parking lot and general cleanliness. Ensure correct brochures and other marketing material is displayed timely. Ensure monthly and quarterly branch checklists are completed.

ADDITIONAL RESPONSIBILITIES:

• Member & Employee Relations - Project a positive attitude with members and employees consistent with Credit Union 1’s mission and core values in order to maintain and contribute to a high level of member service.
• Professionalism - Adhere to the credit union’s dress code policy and enforces this policy throughout the branch.
• Community Engagement - Community service is required for all management staff. While some may occur during work hours with the permission of the Director of Branch Operations, some may also occur outside of normal working hours. Community service is defined as serving on a non-profit board of directors, volunteer participation in fundraisers for social services and participation in other social services events. In addition, attendance at management mandated events will be required.
• Regulatory Standards - Responsible for department’s participation in every aspect of the Record Retention program. This includes the creation, identification, use, storage and destruction in accordance with the policy. Meets the current standards as established for the department or branch in the completion of all assigned duties.
• Other Duties - Perform other duties as assigned.

QUALIFICATIONS:

• Must be high school graduate or equivalent, with some college-level course work in related areas desirable.
• Minimum of two years supervisory experience and/or two years of experience working in a financial institution is required.
• Experience in evaluating consumer loan requests is preferred.
• Must possess a thorough understanding of regulatory requirements associated with negotiating financial instruments.
• Must be able to handle member and employee matters in a professional, tactful and confidential manner.
• Must have the ability to effectively supervise, motivate and lead branch team to consistently attain sales and service goals and to comply with various organizational and regulatory requirements.
• Must have sound judgment, excellent communication skills with members, credit union employees, executive management and the public.
• Must be able to negotiate, solve problems and make effective decisions.
• Must project a positive sales mindset and proactively evaluate and present credit union products and services that best meet a person’s financial needs.
• Responsible for abiding and complying with the policy for compliance with the Bank Secrecy Act and anti-money laundering laws and regulations (BSA/AML) and the policy for compliance with office of foreign assets control laws and regulations (OFAC).

BENEFITS AT CU1:
At Credit Union 1, we believe in life balance, which means supporting our employees both at work and when away. Eligible positions enjoy a comprehensive benefits package designed to promote overall wellbeing- financially, professionally and personally.
Health & Wellness
Credit Union 1 offers employees multiple medical plans to choose from, including PPOs and HSA-qualified plans, as well as dental, vision, and services to support overall mental and physical health.
Financial Security
Employees and their families are supported in life planning with employer-paid life insurance, disability coverage, and AD&D coverage. Voluntary plans are offered to cover critical illness, accidents, and hospital indemnity expenses. Employees participate in 401(k) retirement plan with company matching contributions and profit-sharing contributions.
Additional benefits support our employees' lifestyle and family, with generous paid time off, access to CU1's accredited early learning center in Anchorage, Alaska, employee loan and mortgage discounts, education assistance, volunteerism and community engagement opportunities within the communities we serve.

Please note: Credit Union 1 does not provide relocation assistance. If selected for an on-site position, candidates will be responsible for relocating to Alaska prior to the agreed upon start date at their own expense.

To be eligible for this position, applicants must be legally authorized to work in the United States without restriction. Credit Union 1 does not provide visa sponsorship.

Only applicants who meet the minimum requirements for this position will be considered for an interview. This position is open until filled and may close early due to volume of applications.

Thank you for your interest in the opportunity with Credit Union 1!

Background Screening Statement: Candidates selected for a position at Credit Union 1 will be subject to a criminal background check prior to their employment. An offer of employment may be rejected or terminated based on receipt of an unacceptable background screening.

EEO Statement: Credit Union 1 provides equal employment opportunities to all employees and applicants for employment, prohibiting discrimination and harassment of any type without regard to race, color, religion, sex, age, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identify or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

E-Verify Statement: Credit Union 1 participates in E-Verify and will provide the federal government with your form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, Credit Union 1 is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before Credit Union 1 can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer an completed the Form I-9. For more information on E-Verify, or if you believe that Credit Union 1 has violated its E-Verify responsibilities, please contact DHS at 888-897-7781 or dhs.gov/e-verify.com

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.