Branch Manager II - Osceola, WI

Royal Credit Union; Town of Osceola (WI); On-site; USD 72,000 - 84,000; Full time

Job summary

Royal Credit Union is seeking a caring and energetic Branch Manager II in Osceola, WI, responsible for leading a team, enhancing member satisfaction, and fostering community involvement. This role combines leadership, financial management, and operational oversight, offering an opportunity to impact the lives of members positively.

Benefits

Medical, Dental, and Vision Insurance

5% 401k Employer Match

Paid Family and Sick Leave

Vacation and Sick Time Accruals

Childcare Reimbursement

Tuition and Student Loan Debt Assistance

Pet Insurance

Qualifications

• Requires four years in financial services with two years in accounts and loans.
• Supervisory experience of at least two years.
• Demonstrated strong communication and organization skills.

Responsibilities

• Recruit, hire, train, and develop high-impact talent.
• Implement business development strategies and manage loan portfolios.
• Monitor branch performance and ensure operational compliance.

Skills

Customer service

Time management

Leadership

Financial management

Education

High School Diploma or Equivalent

Associate Degree in Finance or Business Administration

Bachelor’s Degree in Finance or Business Administration

Tools

Microsoft Office

Job description

Team Members are at the core of who we are; living our core values of making a difference, doing the right thing, making it easy, being caring, being friendly, nice, and respectful, and taking ownership. Perhaps Royal is the change you’re looking for. Royal Credit Union is looking for caring, energetic team members who want to create a positive impact in the lives of our Members.

Is this you? If so, let us know by submitting an application!

Join Our Team as a Branch Manager II at Royal Credit Union’s Osceola, WI office!

Are you a dynamic and inspirational leader with a passion for driving growth and community involvement? Royal Credit Union is seeking a strategic Branch Manager II to lead our team, enhance member satisfaction, and foster an environment of collaboration, inclusion, and accountability.

As a Branch Manager II, you will be responsible for overseeing the success and profitability of our branch. This role requires a balance of operational oversight, business development, and community engagement. You will lead by example, motivate your team, and ensure high levels of engagement and performance.

Our Commitment To You

• Compensation: $72,966.00 - $83,907.00 per year (candidates with significant related experience may be higher)
• Benefits: Royal is proud to take care of our team members and their families! In addition to our comprehensive medical, dental, and vision insurance plans, Royal offers a 5% 401k employer match, paid family and sick leave, vacation and sick time accruals, childcare reimbursement, tuition and student loan debt assistance, pet insurance, and much more!
  
  

What You’ll Do

• Leadership and Team Development: You will recruit, hire, train, and develop high-impact talent, set clear performance expectations, and provide ongoing coaching and feedback. You will lead by example to motivate your team and foster an environment of collaboration, innovation and trust.
• Market Growth and Portfolio Management: You will implement business development strategies to attract and retain members, manager and grow deposit and loan portfolios, and drive the overall member experience to achieve industry-leading Net Promoter Scores.
• Financial and Performance Management: You will utilize data and financial reports to assess branch performance, identify growth opportunities and make decisions to drive profitability. You will monitor key performance indicators (KPIs), manage budgets and stay current on industry trends..
• Community Engagement: You will actively represent the branch and Royal within the community by participating in volunteer opportunities, local events, and outreach activities. You will build and maintain strong internal and external networks to ensure consistent membership.
• Operational Excellence and Compliance: You will oversee daily branch operations, ensuring adherence to Royal’s policies, and maintain compliance with all banking regulations and industry standards. You will manage branch security and ensure a safe environment for both team members and members.
• Digital Solutions: You will foster a culture of digital fluency, train team members and members on digital banking solutions and drive digital adoption to enhance member experience and streamline branch operations.
  
  

Additionally, you will be involved in change management, risk management, financial management, and ensuring the branch’s alignment with Royal’s core purpose, values and organizational culture.

What’s Required For This Position

• High School Diploma or Equivalent
• Four (4) years of experience working in financial services that includes two (2) years of experience working with new accounts, loans and loan processing, or equivalent loan related experience.
• Two (2) years of Supervisory experience
• Three (3) years of Leadership experience
• Demonstrate a strong sense of customer service, strong written and verbal communication skills, and strong interviewing and listening skills. Able to explain and present to Members.
• Exhibit good organizational skills, excellent time management, strong listening skills, and the ability to produce accurate and high-quality materials, data entry, and transactions.
• Readily learns new technologies, uses Royal’s digital solutions on different technology devices (e.g., tablets, smartphones, PCs, etc.), and a basic understanding of all Microsoft Office products.
• Work productively in a team environment with high levels of interruption, perform routine and repetitive tasks, and pay meticulous attention to detail.
  
  

We’d Love To See

• An Associate Degree in Finance, Business Administration or equivalent work experience.
• A Bachelor’s Degree in Finance, Business Administration or equivalent work experience.
  
  

Work Schedule

• This is a full-time exempt level position. Occasional evening and weekend hours are required. Hours of the office vary between 7:45am – 5:45pm Monday through Friday and 8:15am – 12:15pm on Saturday.
  
  

Training

• Prior to starting a normal work schedule, new Royal team members must attend Foundation Training at our Corporate Center in Eau Claire, WI from 9:00am - 4:30pm on Monday and Tuesday during their first week of employment. Out of town learners will be reimbursed costs related to travel and lodging.
• Foundation Training covers fundamental information about Royal’s culture and core values which sets the stage for team members to be successful within our organization.
  

Why Join Us? At Royal Credit Union, we believe in the power of community and the importance of collaboration. As a Branch Manager II, you will have the opportunity to make a significant impact on our members' lives and contribute to the growth and success of our credit union. We offer a supportive and inclusive work environment, opportunities for professional growth, and a chance to be part of a team that values innovation and excellence.

Apply Today! If you are ready to take on a challenging and rewarding role as a Branch Manager II, we invite you to apply and join our team at Royal Credit Union. Together, we can achieve great things!

We will be communicating with you by email and/or text on the status of your application. Please monitor your email inbox and junk folder for status updates and additional instructions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status or status as an individual with disability.